ServiceNow Security Incident Response

ServiceNow Security Incident Response (SIR) is an enterprise security orchestration, automation, and response (SOAR) and incident management platform engineered to accelerate threat containment, reduce analyst dwell time, and automate incident workflows across enterprise Security Operations Centers (SOCs). Operating as a cornerstone of ServiceNow Security Operations, SIR connects security monitoring tools, threat intelligence feeds, and enterprise IT service workflows into a unified, automated response engine.

The platform ingests alerts from disparate security controls—including SIEMs, EDR platforms, email security gateways, and cloud security suites—and automatically prioritizes incidents based on the business criticality of impacted assets documented in the ServiceNow CMDB. Key technical capabilities include automated threat intelligence lookup and observable scoring, automated response playbooks (Flow Designer), one-click endpoint isolation, firewall IP blocking, automated phishing email clawback, post-incident review reporting, and granular audit trails. By coordinating response workflows across security analysts and IT infrastructure owners, SIR bridges the operational gap between threat detection and operational remediation.

ServiceNow SIR integrates natively with Microsoft Sentinel, Splunk, CrowdStrike Falcon, SentinelOne, Palo Alto Networks, Tenable, and ServiceNow ITSM. Common enterprise use cases include automating phishing incident triage and extraction, orchestrating rapid ransomware containment, managing complex enterprise data breach response processes, and satisfying mandatory regulatory breach notification timelines (such as GDPR 72-hour notifications and SEC disclosures). ServiceNow Security Incident Response provides speed, precision orchestration, and comprehensive incident governance.