ServiceNow Policy and Compliance Management

ServiceNow Policy and Compliance Management is an enterprise compliance automation and policy lifecycle management platform that enables organizations to document corporate policies, map them to external regulatory standards, and continuously test internal controls across digital systems and business operations. Operating as a core pillar of ServiceNow Integrated Risk Management (IRM), the platform eliminates manual audit preparation by replacing fragmented spreadsheets with automated compliance workflows and real-time posture reporting.

The platform centralizes the governance lifecycle from policy drafting, review, and employee attestation to continuous control testing. Key capabilities include policy lifecycle authoring and attestation workflows, automated mapping to authoritative regulatory bodies (such as ISO 27001, NIST SP 800-53, PCI-DSS, HIPAA, and SOX), automated evidence collection via indicators connected to the CMDB, automated control test scheduling, and issue remediation tracking. By continuously auditing controls in the background against operational data, the platform alerts compliance teams instantly when controls fail, allowing organizations to remediate gaps months before external audit engagements begin.

ServiceNow Policy and Compliance Management integrates natively with the ServiceNow CMDB, SecOps, Third-Party Risk Management, Unified Compliance Framework (UCF), and Microsoft 365. Core enterprise use cases include automating continuous compliance testing, managing corporate policy reviews and employee sign-offs, streamlining internal and external audit preparation, and maintaining proof of compliance for cybersecurity insurance and regulatory oversight. ServiceNow Policy and Compliance Management delivers automated compliance assurance, reduced audit costs, and comprehensive policy governance.