ServiceNow Third-Party Risk Management

ServiceNow Third-Party Risk Management (TPRM, formerly Vendor Risk Management) is an enterprise supply chain cyber risk and vendor governance platform that automates the assessment, monitoring, and mitigation of risks introduced by third-party suppliers, contractors, and SaaS partners. Operating as part of ServiceNow Integrated Risk Management, TPRM replaces manual assessment spreadsheets with a secure vendor collaboration portal and automated assessment workflows, enabling organizations to scale their third-party risk programs efficiently.

The platform provides an end-to-end workflow for vendor onboarding, tiering, assessment, and continuous monitoring. Key technical capabilities include automated risk-based vendor tiering, standardized security questionnaire dispatch (such as SIG, CAIQ, and custom questionnaires), automated issue and finding generation, interactive vendor remediation communication via the Vendor Portal, integration with external cybersecurity rating feeds, and executive fourth-party dependency tracking. By continuously monitoring external threat intelligence and automating annual questionnaire assessments, TPRM empowers organizations to detect supplier security degradations and supply chain vulnerabilities before they result in data breaches.

ServiceNow TPRM integrates with ServiceNow Procurement Service Management, IRM, Security Operations, and external threat intelligence and security rating services including BitSight, SecurityScorecard, and Prevalent. Primary enterprise use cases include executing scalable third-party cyber risk assessments, managing compliance with strict supply chain regulations (such as DORA, NIS2, and HIPAA), tracking supplier data breach incidents, and streamlining vendor onboarding reviews. ServiceNow Third-Party Risk Management provides continuous vendor visibility, automated workflows, and robust supply chain resilience.