ServiceNow Governance, Risk, and Compliance

ServiceNow Governance, Risk, and Compliance (GRC, now part of ServiceNow Integrated Risk Management) is an enterprise platform engineered to transform manual, siloed compliance and risk processes into unified, automated digital workflows across the extended enterprise. Built natively on the Now Platform, ServiceNow GRC connects corporate policies, risk frameworks, and regulatory mandates directly to enterprise IT infrastructure, business operations, and organizational assets, enabling continuous compliance monitoring and real-time risk visibility.

The platform provides a comprehensive suite of risk management modules, including Policy and Compliance Management, Risk Management, Audit Management, and Regulatory Change Management. Key technical capabilities include automated control testing against authoritative compliance sources (such as NIST, ISO 27001, PCI-DSS, and SOX), continuous indicator monitoring that surfaces control failures automatically, dynamic risk scoring heatmaps, automated evidence collection, and automated audit tracking. By eliminating disconnected spreadsheets and automating audit workflows, organizations reduce audit preparation cycles by up to 70% while embedding risk intelligence into daily operational decisions.

ServiceNow GRC integrates with the ServiceNow CMDB, Security Operations (SecOps), Vendor Risk Management, Jira, Workday, and third-party regulatory content feeds (e.g., UCF, Thomson Reuters). Core enterprise use cases include automating regulatory compliance audits, orchestrating enterprise-wide risk assessments, managing corporate policy lifecycles, tracking regulatory updates, and establishing continuous control testing across hybrid environments. ServiceNow GRC delivers enterprise-grade scalability, real-time risk intelligence, and unified organizational governance.