Compare products
Put two or three cybersecurity products side by side and see how they differ on deployment, pricing, features, integrations and compliance.
| Product | Freshservice by Freshworks View product | BMC Helix ITSM by BMC View product |
|---|---|---|
| Overview | ||
| What it is | Freshservice helps teams with ITIL service desk automation. Explore features like ChatOps, cloud deployment and the closest IT Service Management competitors. | Shortlisting IT Service Management tools? BMC Helix ITSM by BMC brings integrated enterprise CMDB, with cloud or hybrid deployment. See strengths and alternatives. |
| Product type | Intelligent IT Service Management & Enterprise Service Desk | Cloud-Native IT Service Management & Operations Platform |
| Best for | Enterprise IT, Healthcare, Education, Financial Services, Retail, Technology | Banking, Financial Services, Healthcare, Government, Telecom, Telecommunications, Manufacturing |
| Pricing | ||
| Pricing model | Contact Vendor | Contact Vendor |
| Free trial | Free trial: yes | Free trial: yes |
| Deployment | ||
| Deployment options | SaaSCloud | SaaSCloudHybrid |
| Deployment details | Cloud SaaS; Cloud SaaS | Cloud SaaS; Hybrid; Cloud SaaS; Multi-Cloud; Hybrid Cloud Deployment |
| Data residency | United States; European Union; Australia; India; AWS Cloud Regions | United States; European Union; AWS / Azure Cloud Regions |
| Key features | ||
| What it offers |
|
|
| Platform & access | ||
| API access | API access: yes | API access: yes |
| Single sign-on (SSO) | SSO: yes | SSO: yes |
| Role-based access (RBAC) | RBAC: yes | RBAC: yes |
| Multi-tenant | Multi-tenant: yes | Multi-tenant: yes |
| Mobile app | Mobile app: yes | Mobile app: yes |
| Supported platforms | Enterprise Service DesksIT Hardware FleetsDistributed Workforces | Enterprise IT InfrastructuresHybrid DatacentersService Desks |
| Compliance | SOC 2 Type IIISO 27001GDPRHIPAACyber Essentials | SOC 2 Type IIISO 27001FedRAMP AuthorizedGDPRHIPAA |
| Integrations & coverage | ||
| Integrations | SlackMicrosoft TeamsJiraMicrosoft Entra IDOktaGoogle WorkspaceZoom | AWSMicrosoft AzureServiceNowJiraMicrosoft TeamsSlackSalesforce |
| Industries | Enterprise ITHealthcareEducationFinancial ServicesRetailTechnology | BankingFinancial ServicesHealthcareGovernmentTelecomTelecommunications+1 more |
| Regions | Global | Global |
| Vendor | ||
| Company | Freshworks | BMC |
| Headquarters | San Mateo, California, USA | Houston, Texas, USA |
| Company size | 5,000+ | 5,000+ |
| Founded | 2010 | 1980 |
Overview
What it is
Freshservice
Freshservice helps teams with ITIL service desk automation. Explore features like ChatOps, cloud deployment and the closest IT Service Management competitors.BMC Helix ITSM
Shortlisting IT Service Management tools? BMC Helix ITSM by BMC brings integrated enterprise CMDB, with cloud or hybrid deployment. See strengths and alternatives.Product type
Freshservice
Intelligent IT Service Management & Enterprise Service DeskBMC Helix ITSM
Cloud-Native IT Service Management & Operations PlatformBest for
Freshservice
Enterprise IT, Healthcare, Education, Financial Services, Retail, TechnologyBMC Helix ITSM
Banking, Financial Services, Healthcare, Government, Telecom, Telecommunications, ManufacturingPricing
Pricing model
Freshservice
Contact VendorBMC Helix ITSM
Contact VendorFree trial
Freshservice
Free trial: yesBMC Helix ITSM
Free trial: yesDeployment
Deployment options
Freshservice
SaaSCloud
BMC Helix ITSM
SaaSCloudHybrid
Deployment details
Freshservice
Cloud SaaS; Cloud SaaSBMC Helix ITSM
Cloud SaaS; Hybrid; Cloud SaaS; Multi-Cloud; Hybrid Cloud DeploymentData residency
Freshservice
United States; European Union; Australia; India; AWS Cloud RegionsBMC Helix ITSM
United States; European Union; AWS / Azure Cloud RegionsKey features
What it offers
Freshservice
- Freddy AI virtual support agents
- ITIL-aligned incident and change management
- Automated IT asset management (ITAM)
- Visual workflow automations
- ChatOps
- ITIL service desk automation
- IT asset lifecycle management
- Conversational employee support
BMC Helix ITSM
- Predictive AI incident routing
- Integrated enterprise CMDB
- Automated change impact analysis
- Omnichannel virtual agents
- ITIL-aligned workflow engine
- Enterprise IT service management
- Predictive incident resolution
- Automated change impact evaluation
Platform & access
API access
Freshservice
API access: yesBMC Helix ITSM
API access: yesSingle sign-on (SSO)
Freshservice
SSO: yesBMC Helix ITSM
SSO: yesRole-based access (RBAC)
Freshservice
RBAC: yesBMC Helix ITSM
RBAC: yesMulti-tenant
Freshservice
Multi-tenant: yesBMC Helix ITSM
Multi-tenant: yesMobile app
Freshservice
Mobile app: yesBMC Helix ITSM
Mobile app: yesSupported platforms
Freshservice
Enterprise Service DesksIT Hardware FleetsDistributed Workforces
BMC Helix ITSM
Enterprise IT InfrastructuresHybrid DatacentersService Desks
Compliance
Freshservice
SOC 2 Type IIISO 27001GDPRHIPAACyber Essentials
BMC Helix ITSM
SOC 2 Type IIISO 27001FedRAMP AuthorizedGDPRHIPAA
Integrations & coverage
Integrations
Freshservice
SlackMicrosoft TeamsJiraMicrosoft Entra IDOktaGoogle WorkspaceZoom
BMC Helix ITSM
AWSMicrosoft AzureServiceNowJiraMicrosoft TeamsSlackSalesforce
Industries
Freshservice
Enterprise ITHealthcareEducationFinancial ServicesRetailTechnology
BMC Helix ITSM
BankingFinancial ServicesHealthcareGovernmentTelecomTelecommunications+1 more
Regions
Freshservice
Global
BMC Helix ITSM
Global
Vendor
Company
Freshservice
FreshworksBMC Helix ITSM
BMCHeadquarters
Freshservice
San Mateo, California, USABMC Helix ITSM
Houston, Texas, USACompany size
Freshservice
5,000+BMC Helix ITSM
5,000+Founded
Freshservice
2010BMC Helix ITSM
1980