Freshworks

Freshworks provides cloud-based customer and employee service software used for IT service management, customer support and business workflows. Its security program is built into product engineering and service delivery and includes data protection, access controls, encryption and compliance practices. Freshworks maintains a trust center with security certifications, attestations and documentation to support customer security reviews. The company applies a multi-layer security architecture across its SaaS services and product lifecycle. Its platform is relevant to organizations that need secure cloud software for help desk, IT operations and customer experience workflows. Organizations evaluating Freshworks should review its product-specific security controls, authentication options, data residency, integrations and compliance requirements. Its security value is primarily in protecting enterprise SaaS workloads and customer data while providing controls for users and administrators. Freshworks is particularly relevant to businesses looking for cloud-based service management software with documented security and privacy practices.