Freshservice

Freshservice (by Freshworks) is a cloud-native, AI-powered IT service management (ITSM) and enterprise service desk platform designed to modernize IT service delivery, streamline IT asset management (ITAM), and elevate employee satisfaction across organizations of all sizes. Built on an intuitive, consumer-grade user interface, Freshservice eliminates the complexity and protracted deployments of legacy service management software. The platform incorporates Freddy AI, a generative AI engine that automates ticket classification, suggests contextual responses to IT agents, and powers conversational virtual agents across Slack and Microsoft Teams to provide instant self-service resolutions to employees. Freshservice aligns with ITIL best practices, delivering structured workflows for incident management, problem analysis, change governance, and release management. The platform’s integrated ITAM module automatically discovers and tracks hardware, software, and cloud assets, correlating asset lifecycles directly with service tickets to streamline troubleshooting. With a visual drag-and-drop workflow automation designer and extensive third-party app marketplace, Freshservice enables IT organizations to boost service resolution speed, lower operational costs, and deliver seamless digital workplace experiences.