Compare products
Put two or three cybersecurity products side by side and see how they differ on deployment, pricing, features, integrations and compliance.
| Product | Freshservice by Freshworks View product | Atera IT Management Platform by Atera View product |
|---|---|---|
| Overview | ||
| What it is | Freshservice helps teams with ITIL service desk automation. Explore features like ChatOps, cloud deployment and the closest IT Service Management competitors. | Atera IT Management Platform: unified RMM and PSA, actionable AI troubleshooting and unlimited endpoint management. Built for IT Operations. Compare PSA alternatives. |
| Product type | Intelligent IT Service Management & Enterprise Service Desk | AI-Powered Unified RMM & PSA Management Suite |
| Best for | Enterprise IT, Healthcare, Education, Financial Services, Retail, Technology | MSPs, IT Support Teams, Technology Providers, SMBs |
| Pricing | ||
| Pricing model | Contact Vendor | Contact Vendor |
| Free trial | Free trial: yes | Free trial: yes |
| Deployment | ||
| Deployment options | SaaSCloud | SaaSCloud |
| Deployment details | Cloud SaaS; Cloud SaaS | Cloud-native SaaS; Unified Portal; Cloud-native SaaS; Multi-tenant portal |
| Data residency | United States; European Union; Australia; India; AWS Cloud Regions | US; EU; Global |
| Key features | ||
| What it offers |
|
|
| Platform & access | ||
| API access | API access: yes | API access: yes |
| Single sign-on (SSO) | SSO: yes | SSO: yes |
| Role-based access (RBAC) | RBAC: yes | RBAC: yes |
| Multi-tenant | Multi-tenant: yes | Multi-tenant: yes |
| Mobile app | Mobile app: yes | Mobile app: yes |
| Supported platforms | Enterprise Service DesksIT Hardware FleetsDistributed Workforces | WindowsmacOSLinuxSNMPiOSAndroidWeb |
| Compliance | SOC 2 Type IIISO 27001GDPRHIPAACyber Essentials | SOC 2 Type IIISO 27001GDPRHIPAA |
| Integrations & coverage | ||
| Integrations | SlackMicrosoft TeamsJiraMicrosoft Entra IDOktaGoogle WorkspaceZoom | Microsoft 365QuickBooksXeroSplashtopAnyDeskOpenAI |
| Industries | Enterprise ITHealthcareEducationFinancial ServicesRetailTechnology | MSPsIT Support TeamsTechnology ProvidersSMBs |
| Regions | Global | GlobalUSEU |
| Vendor | ||
| Company | Freshworks | Atera |
| Headquarters | San Mateo, California, USA | Tel Aviv, Israel |
| Company size | 5,000+ | 201-500 |
| Founded | 2010 | 2011 |
Overview
What it is
Freshservice
Freshservice helps teams with ITIL service desk automation. Explore features like ChatOps, cloud deployment and the closest IT Service Management competitors.Atera IT Management Platform
Atera IT Management Platform: unified RMM and PSA, actionable AI troubleshooting and unlimited endpoint management. Built for IT Operations. Compare PSA alternatives.Product type
Freshservice
Intelligent IT Service Management & Enterprise Service DeskAtera IT Management Platform
AI-Powered Unified RMM & PSA Management SuiteBest for
Freshservice
Enterprise IT, Healthcare, Education, Financial Services, Retail, TechnologyAtera IT Management Platform
MSPs, IT Support Teams, Technology Providers, SMBsPricing
Pricing model
Freshservice
Contact VendorAtera IT Management Platform
Contact VendorFree trial
Freshservice
Free trial: yesAtera IT Management Platform
Free trial: yesDeployment
Deployment options
Freshservice
Atera IT Management Platform
Deployment details
Freshservice
Cloud SaaS; Cloud SaaSAtera IT Management Platform
Cloud-native SaaS; Unified Portal; Cloud-native SaaS; Multi-tenant portalData residency
Freshservice
United States; European Union; Australia; India; AWS Cloud RegionsAtera IT Management Platform
US; EU; GlobalKey features
What it offers
Freshservice
- Freddy AI virtual support agents
- ITIL-aligned incident and change management
- Automated IT asset management (ITAM)
- Visual workflow automations
- ChatOps
- ITIL service desk automation
- IT asset lifecycle management
- Conversational employee support
Atera IT Management Platform
- Unified RMM and PSA
- Actionable AI troubleshooting
- Unlimited endpoint management
- Automated patch management
- Contract billing
- PSA
- Remote Monitoring and Management
- IT Service Management
Platform & access
API access
Freshservice
API access: yesAtera IT Management Platform
API access: yesSingle sign-on (SSO)
Freshservice
SSO: yesAtera IT Management Platform
SSO: yesRole-based access (RBAC)
Freshservice
RBAC: yesAtera IT Management Platform
RBAC: yesMulti-tenant
Freshservice
Multi-tenant: yesAtera IT Management Platform
Multi-tenant: yesMobile app
Freshservice
Mobile app: yesAtera IT Management Platform
Mobile app: yesSupported platforms
Freshservice
Atera IT Management Platform
Compliance
Freshservice
Atera IT Management Platform
Integrations & coverage
Integrations
Freshservice
Atera IT Management Platform
Industries
Freshservice
Atera IT Management Platform
Regions
Freshservice
Atera IT Management Platform
Vendor
Company
Freshservice
FreshworksAtera IT Management Platform
AteraHeadquarters
Freshservice
San Mateo, California, USAAtera IT Management Platform
Tel Aviv, IsraelCompany size
Freshservice
5,000+Atera IT Management Platform
201-500Founded
Freshservice
2010Atera IT Management Platform
2011