Atera

Atera is a cloud-based IT management platform designed primarily for managed service providers and internal IT teams. Founded in 2011, the company provides an all-in-one environment that combines remote monitoring and management, professional services automation, remote access, help desk, patch management, reporting and billing. Atera's RMM capabilities allow IT professionals to monitor device health, performance and availability while collecting hardware, software and security information from managed endpoints. Its PSA functionality supports ticketing, contracts, time tracking, billing and reporting, allowing MSPs to manage operational and customer workflows from a single system. Atera also provides network discovery, automated patching and integrations with remote access technologies. The company has expanded its platform with AI capabilities designed to assist technicians with troubleshooting, ticket handling and routine IT tasks. Atera uses a per-technician pricing model rather than charging separately for each managed endpoint, which is particularly relevant to MSPs managing large device fleets. The platform supports Windows, macOS and Linux environments and is used by IT professionals across many countries. Atera's combination of RMM, PSA and automation makes it a practical platform for MSPs and internal IT departments seeking to consolidate multiple management tools into one cloud-based system.