Atera Remote Access

Atera Remote Access is a secure, high-speed remote desktop control and end-user support solution built directly into the Atera IT management platform to allow technicians and system administrators to connect to and control remote computers instantly. Featuring seamless integrations with industry-standard remote control engines Splashtop and AnyDesk, it delivers low-latency screen sharing and remote assistance.

The solution provides one-click remote connection capabilities accessible directly from any device record or helpdesk ticket within the Atera web console. Key technical capabilities encompass multi-monitor display switching, remote audio transmission, high-definition screen streaming, remote file transfer between technician and host machines, remote clipboard sharing, session recording for security auditing, and end-user chat during active support sessions. All remote control sessions are encrypted end-to-end using TLS and 256-bit AES encryption.

Managed service providers and corporate helpdesk teams deploy Atera Remote Access to deliver rapid, effective technical support to distributed and remote employees without requiring complex VPN setups. It integrates natively with Atera Ticketing, RMM, and mobile applications. Common operational use cases include connecting to remote employee laptops to troubleshoot software issues, assisting users with complex application configurations, transferring diagnostic utility files to remote machines, and performing after-hours administrative maintenance on headless servers without on-site visits.