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Put two or three cybersecurity products side by side and see how they differ on deployment, pricing, features, integrations and compliance.
| Product | ConnectWise PSA by ConnectWise View product | Freshservice by Freshworks View product |
|---|---|---|
| Overview | ||
| What it is | ConnectWise PSA by ConnectWise is a professional services automation. Key features include time tracking. Compare deployment, integrations and top PSA alternatives. | Freshservice helps teams with ITIL service desk automation. Explore features like ChatOps, cloud deployment and the closest IT Service Management competitors. |
| Product type | Professional Services Automation | Intelligent IT Service Management & Enterprise Service Desk |
| Best for | MSPs, Technology Teams, IT Support Providers | Enterprise IT, Healthcare, Education, Financial Services, Retail, Technology |
| Pricing | ||
| Pricing model | Contact Vendor | Contact Vendor |
| Free trial | Free trial: yes | Free trial: yes |
| Deployment | ||
| Deployment options | SaaSCloud | SaaSCloud |
| Deployment details | Cloud (SaaS); Cloud SaaS platform | Cloud SaaS; Cloud SaaS |
| Data residency | Global; US; EU | United States; European Union; Australia; India; AWS Cloud Regions |
| Key features | ||
| What it offers |
|
|
| Platform & access | ||
| API access | API access: yes | API access: yes |
| Single sign-on (SSO) | SSO: yes | SSO: yes |
| Role-based access (RBAC) | RBAC: yes | RBAC: yes |
| Multi-tenant | Multi-tenant: yes | Multi-tenant: yes |
| Mobile app | Mobile app: yes | Mobile app: yes |
| Supported platforms | Service deskTicketingBillingCRM | Enterprise Service DesksIT Hardware FleetsDistributed Workforces |
| Compliance | SOC 2 Type IIGDPR | SOC 2 Type IIISO 27001GDPRHIPAACyber Essentials |
| Integrations & coverage | ||
| Integrations | ConnectWise AutomateQuickBooksXero | SlackMicrosoft TeamsJiraMicrosoft Entra IDOktaGoogle WorkspaceZoom |
| Industries | MSPsTechnology TeamsIT Support Providers | Enterprise ITHealthcareEducationFinancial ServicesRetailTechnology |
| Regions | Global | Global |
| Vendor | ||
| Company | ConnectWise | Freshworks |
| Headquarters | Tampa, Florida, USA | San Mateo, California, USA |
| Company size | 1,001-5,000 | 5,000+ |
| Founded | 1982 | 2010 |
Overview
What it is
ConnectWise PSA
ConnectWise PSA by ConnectWise is a professional services automation. Key features include time tracking. Compare deployment, integrations and top PSA alternatives.Freshservice
Freshservice helps teams with ITIL service desk automation. Explore features like ChatOps, cloud deployment and the closest IT Service Management competitors.Product type
ConnectWise PSA
Professional Services AutomationFreshservice
Intelligent IT Service Management & Enterprise Service DeskBest for
ConnectWise PSA
MSPs, Technology Teams, IT Support ProvidersFreshservice
Enterprise IT, Healthcare, Education, Financial Services, Retail, TechnologyPricing
Pricing model
ConnectWise PSA
Contact VendorFreshservice
Contact VendorFree trial
ConnectWise PSA
Free trial: yesFreshservice
Free trial: yesDeployment
Deployment options
ConnectWise PSA
Freshservice
Deployment details
ConnectWise PSA
Cloud (SaaS); Cloud SaaS platformFreshservice
Cloud SaaS; Cloud SaaSData residency
ConnectWise PSA
Global; US; EUFreshservice
United States; European Union; Australia; India; AWS Cloud RegionsKey features
What it offers
ConnectWise PSA
- Service desk ticketing
- Contract billing automation
- Time tracking
- Project management
- Dispatch portal
- IT Service Management
- PSA
Freshservice
- Freddy AI virtual support agents
- ITIL-aligned incident and change management
- Automated IT asset management (ITAM)
- Visual workflow automations
- ChatOps
- ITIL service desk automation
- IT asset lifecycle management
- Conversational employee support
Platform & access
API access
ConnectWise PSA
API access: yesFreshservice
API access: yesSingle sign-on (SSO)
ConnectWise PSA
SSO: yesFreshservice
SSO: yesRole-based access (RBAC)
ConnectWise PSA
RBAC: yesFreshservice
RBAC: yesMulti-tenant
ConnectWise PSA
Multi-tenant: yesFreshservice
Multi-tenant: yesMobile app
ConnectWise PSA
Mobile app: yesFreshservice
Mobile app: yesSupported platforms
ConnectWise PSA
Freshservice
Compliance
ConnectWise PSA
Freshservice
Integrations & coverage
Integrations
ConnectWise PSA
Freshservice
Industries
ConnectWise PSA
Freshservice
Regions
ConnectWise PSA
Freshservice
Vendor
Company
ConnectWise PSA
ConnectWiseFreshservice
FreshworksHeadquarters
ConnectWise PSA
Tampa, Florida, USAFreshservice
San Mateo, California, USACompany size
ConnectWise PSA
1,001-5,000Freshservice
5,000+Founded
ConnectWise PSA
1982Freshservice
2010