ConnectWise

ConnectWise is a technology platform provider focused on managed service providers and IT solution providers. Its ecosystem combines professional services automation, remote monitoring and management, cybersecurity, backup, help desk, documentation and business operations tools. ConnectWise helps MSPs manage customer relationships, tickets, projects, billing and service workflows through its PSA capabilities. Its RMM technology provides remote monitoring, endpoint management and automation for client environments. ConnectWise also offers cybersecurity products and services that MSPs can use to deliver endpoint protection, vulnerability management, identity security and managed detection capabilities to customers. The platform is designed around multi-tenant service delivery, allowing providers to manage multiple client organizations while maintaining separate policies and data. ConnectWise supports integrations with many security, backup and IT vendors, helping MSPs build technology stacks around a centralized operating model. Its marketplace and partner ecosystem are important parts of its value to the channel. ConnectWise serves thousands of technology service providers and is particularly relevant to MSPs, MSSPs and IT consultants building recurring managed-service businesses. Its strength is helping service providers standardize operations, automate IT management and deliver a broader set of managed services to end customers.