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Put two or three cybersecurity products side by side and see how they differ on deployment, pricing, features, integrations and compliance.
| Product | BMC Helix ITSM by BMC View product | Freshservice by Freshworks View product |
|---|---|---|
| Overview | ||
| What it is | Shortlisting IT Service Management tools? BMC Helix ITSM by BMC brings integrated enterprise CMDB, with cloud or hybrid deployment. See strengths and alternatives. | Freshservice helps teams with ITIL service desk automation. Explore features like ChatOps, cloud deployment and the closest IT Service Management competitors. |
| Product type | Cloud-Native IT Service Management & Operations Platform | Intelligent IT Service Management & Enterprise Service Desk |
| Best for | Banking, Financial Services, Healthcare, Government, Telecom, Telecommunications, Manufacturing | Enterprise IT, Healthcare, Education, Financial Services, Retail, Technology |
| Pricing | ||
| Pricing model | Contact Vendor | Contact Vendor |
| Free trial | Free trial: yes | Free trial: yes |
| Deployment | ||
| Deployment options | SaaSCloudHybrid | SaaSCloud |
| Deployment details | Cloud SaaS; Hybrid; Cloud SaaS; Multi-Cloud; Hybrid Cloud Deployment | Cloud SaaS; Cloud SaaS |
| Data residency | United States; European Union; AWS / Azure Cloud Regions | United States; European Union; Australia; India; AWS Cloud Regions |
| Key features | ||
| What it offers |
|
|
| Platform & access | ||
| API access | API access: yes | API access: yes |
| Single sign-on (SSO) | SSO: yes | SSO: yes |
| Role-based access (RBAC) | RBAC: yes | RBAC: yes |
| Multi-tenant | Multi-tenant: yes | Multi-tenant: yes |
| Mobile app | Mobile app: yes | Mobile app: yes |
| Supported platforms | Enterprise IT InfrastructuresHybrid DatacentersService Desks | Enterprise Service DesksIT Hardware FleetsDistributed Workforces |
| Compliance | SOC 2 Type IIISO 27001FedRAMP AuthorizedGDPRHIPAA | SOC 2 Type IIISO 27001GDPRHIPAACyber Essentials |
| Integrations & coverage | ||
| Integrations | AWSMicrosoft AzureServiceNowJiraMicrosoft TeamsSlackSalesforce | SlackMicrosoft TeamsJiraMicrosoft Entra IDOktaGoogle WorkspaceZoom |
| Industries | BankingFinancial ServicesHealthcareGovernmentTelecomTelecommunications+1 more | Enterprise ITHealthcareEducationFinancial ServicesRetailTechnology |
| Regions | Global | Global |
| Vendor | ||
| Company | BMC | Freshworks |
| Headquarters | Houston, Texas, USA | San Mateo, California, USA |
| Company size | 5,000+ | 5,000+ |
| Founded | 1980 | 2010 |
Overview
What it is
BMC Helix ITSM
Shortlisting IT Service Management tools? BMC Helix ITSM by BMC brings integrated enterprise CMDB, with cloud or hybrid deployment. See strengths and alternatives.Freshservice
Freshservice helps teams with ITIL service desk automation. Explore features like ChatOps, cloud deployment and the closest IT Service Management competitors.Product type
BMC Helix ITSM
Cloud-Native IT Service Management & Operations PlatformFreshservice
Intelligent IT Service Management & Enterprise Service DeskBest for
BMC Helix ITSM
Banking, Financial Services, Healthcare, Government, Telecom, Telecommunications, ManufacturingFreshservice
Enterprise IT, Healthcare, Education, Financial Services, Retail, TechnologyPricing
Pricing model
BMC Helix ITSM
Contact VendorFreshservice
Contact VendorFree trial
BMC Helix ITSM
Free trial: yesFreshservice
Free trial: yesDeployment
Deployment options
BMC Helix ITSM
SaaSCloudHybrid
Freshservice
SaaSCloud
Deployment details
BMC Helix ITSM
Cloud SaaS; Hybrid; Cloud SaaS; Multi-Cloud; Hybrid Cloud DeploymentFreshservice
Cloud SaaS; Cloud SaaSData residency
BMC Helix ITSM
United States; European Union; AWS / Azure Cloud RegionsFreshservice
United States; European Union; Australia; India; AWS Cloud RegionsKey features
What it offers
BMC Helix ITSM
- Predictive AI incident routing
- Integrated enterprise CMDB
- Automated change impact analysis
- Omnichannel virtual agents
- ITIL-aligned workflow engine
- Enterprise IT service management
- Predictive incident resolution
- Automated change impact evaluation
Freshservice
- Freddy AI virtual support agents
- ITIL-aligned incident and change management
- Automated IT asset management (ITAM)
- Visual workflow automations
- ChatOps
- ITIL service desk automation
- IT asset lifecycle management
- Conversational employee support
Platform & access
API access
BMC Helix ITSM
API access: yesFreshservice
API access: yesSingle sign-on (SSO)
BMC Helix ITSM
SSO: yesFreshservice
SSO: yesRole-based access (RBAC)
BMC Helix ITSM
RBAC: yesFreshservice
RBAC: yesMulti-tenant
BMC Helix ITSM
Multi-tenant: yesFreshservice
Multi-tenant: yesMobile app
BMC Helix ITSM
Mobile app: yesFreshservice
Mobile app: yesSupported platforms
BMC Helix ITSM
Enterprise IT InfrastructuresHybrid DatacentersService Desks
Freshservice
Enterprise Service DesksIT Hardware FleetsDistributed Workforces
Compliance
BMC Helix ITSM
SOC 2 Type IIISO 27001FedRAMP AuthorizedGDPRHIPAA
Freshservice
SOC 2 Type IIISO 27001GDPRHIPAACyber Essentials
Integrations & coverage
Integrations
BMC Helix ITSM
AWSMicrosoft AzureServiceNowJiraMicrosoft TeamsSlackSalesforce
Freshservice
SlackMicrosoft TeamsJiraMicrosoft Entra IDOktaGoogle WorkspaceZoom
Industries
BMC Helix ITSM
BankingFinancial ServicesHealthcareGovernmentTelecomTelecommunications+1 more
Freshservice
Enterprise ITHealthcareEducationFinancial ServicesRetailTechnology
Regions
BMC Helix ITSM
Global
Freshservice
Global
Vendor
Company
BMC Helix ITSM
BMCFreshservice
FreshworksHeadquarters
BMC Helix ITSM
Houston, Texas, USAFreshservice
San Mateo, California, USACompany size
BMC Helix ITSM
5,000+Freshservice
5,000+Founded
BMC Helix ITSM
1980Freshservice
2010