Compare products
Put two or three cybersecurity products side by side and see how they differ on deployment, pricing, features, integrations and compliance.
| Product | SolarWinds Service Desk by SolarWinds View product | Freshservice by Freshworks View product |
|---|---|---|
| Overview | ||
| What it is | SolarWinds built SolarWinds Service Desk for ITIL service desk. Explore SLA tracking, review cloud deployment and compare similar IT Service Management products. | Freshservice helps teams with ITIL service desk automation. Explore features like ChatOps, cloud deployment and the closest IT Service Management competitors. |
| Product type | Modern Cloud IT Service Management (ITSM) | Intelligent IT Service Management & Enterprise Service Desk |
| Best for | Cross-industry, Enterprise IT, Higher Education, Healthcare | Enterprise IT, Healthcare, Education, Financial Services, Retail, Technology |
| Pricing | ||
| Pricing model | Contact Vendor | Contact Vendor |
| Free trial | Free trial: yes | Free trial: yes |
| Deployment | ||
| Deployment options | SaaSCloud | SaaSCloud |
| Deployment details | Cloud SaaS; Cloud-delivered SaaS platform | Cloud SaaS; Cloud SaaS |
| Data residency | Global; US; EU; APAC | United States; European Union; Australia; India; AWS Cloud Regions |
| Key features | ||
| What it offers |
|
|
| Platform & access | ||
| API access | API access: yes | API access: yes |
| Single sign-on (SSO) | SSO: yes | SSO: yes |
| Role-based access (RBAC) | RBAC: yes | RBAC: yes |
| Multi-tenant | Multi-tenant: yes | Multi-tenant: yes |
| Mobile app | Mobile app: yes | Mobile app: yes |
| Supported platforms | Cloud IT Service DesksEmployee Portals | Enterprise Service DesksIT Hardware FleetsDistributed Workforces |
| Compliance | ITILSOC 2ISO 27001 | SOC 2 Type IIISO 27001GDPRHIPAACyber Essentials |
| Integrations & coverage | ||
| Integrations | SolarWinds DiscoveryActive DirectoryOktaSlackMS Teams | SlackMicrosoft TeamsJiraMicrosoft Entra IDOktaGoogle WorkspaceZoom |
| Industries | Cross-industryEnterprise ITHigher EducationHealthcare | Enterprise ITHealthcareEducationFinancial ServicesRetailTechnology |
| Regions | Global | Global |
| Vendor | ||
| Company | SolarWinds | Freshworks |
| Headquarters | Austin, Texas, USA | San Mateo, California, USA |
| Company size | 3,000+ | 5,000+ |
| Founded | 1999 | 2010 |
Overview
What it is
SolarWinds Service Desk
SolarWinds built SolarWinds Service Desk for ITIL service desk. Explore SLA tracking, review cloud deployment and compare similar IT Service Management products.Freshservice
Freshservice helps teams with ITIL service desk automation. Explore features like ChatOps, cloud deployment and the closest IT Service Management competitors.Product type
SolarWinds Service Desk
Modern Cloud IT Service Management (ITSM)Freshservice
Intelligent IT Service Management & Enterprise Service DeskBest for
SolarWinds Service Desk
Cross-industry, Enterprise IT, Higher Education, HealthcareFreshservice
Enterprise IT, Healthcare, Education, Financial Services, Retail, TechnologyPricing
Pricing model
SolarWinds Service Desk
Contact VendorFreshservice
Contact VendorFree trial
SolarWinds Service Desk
Free trial: yesFreshservice
Free trial: yesDeployment
Deployment options
SolarWinds Service Desk
Freshservice
Deployment details
SolarWinds Service Desk
Cloud SaaS; Cloud-delivered SaaS platformFreshservice
Cloud SaaS; Cloud SaaSData residency
SolarWinds Service Desk
Global; US; EU; APACFreshservice
United States; European Union; Australia; India; AWS Cloud RegionsKey features
What it offers
SolarWinds Service Desk
- ITIL service desk
- Incident & service request ticketing
- Integrated CMDB
- Automated ticket routing
- SLA tracking
- Incident management
Freshservice
- Freddy AI virtual support agents
- ITIL-aligned incident and change management
- Automated IT asset management (ITAM)
- Visual workflow automations
- ChatOps
- ITIL service desk automation
- IT asset lifecycle management
- Conversational employee support
Platform & access
API access
SolarWinds Service Desk
API access: yesFreshservice
API access: yesSingle sign-on (SSO)
SolarWinds Service Desk
SSO: yesFreshservice
SSO: yesRole-based access (RBAC)
SolarWinds Service Desk
RBAC: yesFreshservice
RBAC: yesMulti-tenant
SolarWinds Service Desk
Multi-tenant: yesFreshservice
Multi-tenant: yesMobile app
SolarWinds Service Desk
Mobile app: yesFreshservice
Mobile app: yesSupported platforms
SolarWinds Service Desk
Freshservice
Compliance
SolarWinds Service Desk
Freshservice
Integrations & coverage
Integrations
SolarWinds Service Desk
Freshservice
Industries
SolarWinds Service Desk
Freshservice
Regions
SolarWinds Service Desk
Freshservice
Vendor
Company
SolarWinds Service Desk
SolarWindsFreshservice
FreshworksHeadquarters
SolarWinds Service Desk
Austin, Texas, USAFreshservice
San Mateo, California, USACompany size
SolarWinds Service Desk
3,000+Freshservice
5,000+Founded
SolarWinds Service Desk
1999Freshservice
2010