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Put two or three cybersecurity products side by side and see how they differ on deployment, pricing, features, integrations and compliance.
| Product | ServiceNow IT Operations Management by ServiceNow View product | Freshservice by Freshworks View product |
|---|---|---|
| Overview | ||
| What it is | ServiceNow IT Operations Management: CMDB sync and AIOps event correlation. Built for AIOps incident noise reduction. Compare IT Service Management alternatives. | Freshservice helps teams with ITIL service desk automation. Explore features like ChatOps, cloud deployment and the closest IT Service Management competitors. |
| Product type | Cloud-Native IT Operations & AIOps Management Suite | Intelligent IT Service Management & Enterprise Service Desk |
| Best for | Financial Services, Telecommunications, Healthcare, Retail, Public Sector, Banking, Government | Enterprise IT, Healthcare, Education, Financial Services, Retail, Technology |
| Pricing | ||
| Pricing model | Contact Vendor | Contact Vendor |
| Free trial | Free trial: yes | Free trial: yes |
| Deployment | ||
| Deployment options | SaaSCloudHybrid | SaaSCloud |
| Deployment details | Cloud SaaS / Hybrid Discovery Gateways; Cloud SaaS; Lightweight Discovery MID Servers | Cloud SaaS; Cloud SaaS |
| Data residency | Global datacenter pairs; Regional sovereign clouds | United States; European Union; Australia; India; AWS Cloud Regions |
| Key features | ||
| What it offers |
|
|
| Platform & access | ||
| API access | API access: yes | API access: yes |
| Single sign-on (SSO) | SSO: yes | SSO: yes |
| Role-based access (RBAC) | RBAC: yes | RBAC: yes |
| Multi-tenant | Multi-tenant: yes | Multi-tenant: yes |
| Mobile app | Mobile app: yes | Mobile app: yes |
| Supported platforms | Hybrid CloudsEnterprise Data CentersMicroservicesNetwork Fabrics | Enterprise Service DesksIT Hardware FleetsDistributed Workforces |
| Compliance | SOC 1/2ISO 27001ITIL v4NISTFedRAMP High | SOC 2 Type IIISO 27001GDPRHIPAACyber Essentials |
| Integrations & coverage | ||
| Integrations | AWSMicrosoft AzureGoogle CloudDynatraceDatadogSplunkKubernetes | SlackMicrosoft TeamsJiraMicrosoft Entra IDOktaGoogle WorkspaceZoom |
| Industries | Financial ServicesTelecommunicationsHealthcareRetailPublic SectorBanking+1 more | Enterprise ITHealthcareEducationFinancial ServicesRetailTechnology |
| Regions | Global ServiceNow cloud datacenters | Global |
| Vendor | ||
| Company | ServiceNow | Freshworks |
| Headquarters | Santa Clara, California, USA | San Mateo, California, USA |
| Company size | 25,000+ | 5,000+ |
| Founded | 2004 | 2010 |
Overview
What it is
ServiceNow IT Operations Management
ServiceNow IT Operations Management: CMDB sync and AIOps event correlation. Built for AIOps incident noise reduction. Compare IT Service Management alternatives.Freshservice
Freshservice helps teams with ITIL service desk automation. Explore features like ChatOps, cloud deployment and the closest IT Service Management competitors.Product type
ServiceNow IT Operations Management
Cloud-Native IT Operations & AIOps Management SuiteFreshservice
Intelligent IT Service Management & Enterprise Service DeskBest for
ServiceNow IT Operations Management
Financial Services, Telecommunications, Healthcare, Retail, Public Sector, Banking, GovernmentFreshservice
Enterprise IT, Healthcare, Education, Financial Services, Retail, TechnologyPricing
Pricing model
ServiceNow IT Operations Management
Contact VendorFreshservice
Contact VendorFree trial
ServiceNow IT Operations Management
Free trial: yesFreshservice
Free trial: yesDeployment
Deployment options
ServiceNow IT Operations Management
Freshservice
Deployment details
ServiceNow IT Operations Management
Cloud SaaS / Hybrid Discovery Gateways; Cloud SaaS; Lightweight Discovery MID ServersFreshservice
Cloud SaaS; Cloud SaaSData residency
ServiceNow IT Operations Management
Global datacenter pairs; Regional sovereign cloudsFreshservice
United States; European Union; Australia; India; AWS Cloud RegionsKey features
What it offers
ServiceNow IT Operations Management
- Agentless hybrid discovery
- Automated service mapping
- AIOps event correlation
- Metric anomaly detection
- Automated remediation workflows
- CMDB sync
- AIOps incident noise reduction
- Automated CMDB discovery
Freshservice
- Freddy AI virtual support agents
- ITIL-aligned incident and change management
- Automated IT asset management (ITAM)
- Visual workflow automations
- ChatOps
- ITIL service desk automation
- IT asset lifecycle management
- Conversational employee support
Platform & access
API access
ServiceNow IT Operations Management
API access: yesFreshservice
API access: yesSingle sign-on (SSO)
ServiceNow IT Operations Management
SSO: yesFreshservice
SSO: yesRole-based access (RBAC)
ServiceNow IT Operations Management
RBAC: yesFreshservice
RBAC: yesMulti-tenant
ServiceNow IT Operations Management
Multi-tenant: yesFreshservice
Multi-tenant: yesMobile app
ServiceNow IT Operations Management
Mobile app: yesFreshservice
Mobile app: yesSupported platforms
ServiceNow IT Operations Management
Freshservice
Compliance
ServiceNow IT Operations Management
Freshservice
Integrations & coverage
Integrations
ServiceNow IT Operations Management
Freshservice
Industries
ServiceNow IT Operations Management
Freshservice
Regions
ServiceNow IT Operations Management
Freshservice
Vendor
Company
ServiceNow IT Operations Management
ServiceNowFreshservice
FreshworksHeadquarters
ServiceNow IT Operations Management
Santa Clara, California, USAFreshservice
San Mateo, California, USACompany size
ServiceNow IT Operations Management
25,000+Freshservice
5,000+Founded
ServiceNow IT Operations Management
2004Freshservice
2010