Compare products
Put two or three cybersecurity products side by side and see how they differ on deployment, pricing, features, integrations and compliance.
| Product | Pulseway PSA by Pulseway View product | Freshservice by Freshworks View product |
|---|---|---|
| Overview | ||
| What it is | Evaluating Pulseway PSA? See how this PSA tool handles time tracking and client project management, where it fits best and which alternatives to compare. | Freshservice helps teams with ITIL service desk automation. Explore features like ChatOps, cloud deployment and the closest IT Service Management competitors. |
| Product type | Integrated Service Desk Ticketing & Time Billing | Intelligent IT Service Management & Enterprise Service Desk |
| Best for | MSPs, Technology Support Teams | Enterprise IT, Healthcare, Education, Financial Services, Retail, Technology |
| Pricing | ||
| Pricing model | Contact Vendor | Contact Vendor |
| Free trial | Free trial: yes | Free trial: yes |
| Deployment | ||
| Deployment options | SaaSCloud | SaaSCloud |
| Deployment details | Cloud (SaaS); Mobile App; Cloud SaaS; Mobile app | Cloud SaaS; Cloud SaaS |
| Data residency | US; EU; Global | United States; European Union; Australia; India; AWS Cloud Regions |
| Key features | ||
| What it offers |
|
|
| Platform & access | ||
| API access | API access: yes | API access: yes |
| Single sign-on (SSO) | SSO: yes | SSO: yes |
| Role-based access (RBAC) | RBAC: yes | RBAC: yes |
| Multi-tenant | Multi-tenant: yes | Multi-tenant: yes |
| Mobile app | Mobile app: yes | Mobile app: yes |
| Supported platforms | Pulseway RMMQuickBooksXeroMobile AppsWeb Portal | Enterprise Service DesksIT Hardware FleetsDistributed Workforces |
| Compliance | SOC 2 Type IIISO 27001GDPR | SOC 2 Type IIISO 27001GDPRHIPAACyber Essentials |
| Integrations & coverage | ||
| Integrations | Pulseway RMMQuickBooksXero | SlackMicrosoft TeamsJiraMicrosoft Entra IDOktaGoogle WorkspaceZoom |
| Industries | MSPsTechnology Support Teams | Enterprise ITHealthcareEducationFinancial ServicesRetailTechnology |
| Regions | GlobalUSEU | Global |
| Vendor | ||
| Company | Pulseway | Freshworks |
| Headquarters | Dublin, Ireland | San Mateo, California, USA |
| Company size | 51-200 | 5,000+ |
| Founded | 2011 | 2010 |
Overview
What it is
Pulseway PSA
Evaluating Pulseway PSA? See how this PSA tool handles time tracking and client project management, where it fits best and which alternatives to compare.Freshservice
Freshservice helps teams with ITIL service desk automation. Explore features like ChatOps, cloud deployment and the closest IT Service Management competitors.Product type
Pulseway PSA
Integrated Service Desk Ticketing & Time BillingFreshservice
Intelligent IT Service Management & Enterprise Service DeskBest for
Pulseway PSA
MSPs, Technology Support TeamsFreshservice
Enterprise IT, Healthcare, Education, Financial Services, Retail, TechnologyPricing
Pricing model
Pulseway PSA
Contact VendorFreshservice
Contact VendorFree trial
Pulseway PSA
Free trial: yesFreshservice
Free trial: yesDeployment
Deployment options
Pulseway PSA
Freshservice
Deployment details
Pulseway PSA
Cloud (SaaS); Mobile App; Cloud SaaS; Mobile appFreshservice
Cloud SaaS; Cloud SaaSData residency
Pulseway PSA
US; EU; GlobalFreshservice
United States; European Union; Australia; India; AWS Cloud RegionsKey features
What it offers
Pulseway PSA
- Integrated service desk ticketing
- Automated contract billing
- Time tracking
- Client project management
- IT Service Management
- PSA
- Service Desk
- Ticketing & Billing
Freshservice
- Freddy AI virtual support agents
- ITIL-aligned incident and change management
- Automated IT asset management (ITAM)
- Visual workflow automations
- ChatOps
- ITIL service desk automation
- IT asset lifecycle management
- Conversational employee support
Platform & access
API access
Pulseway PSA
API access: yesFreshservice
API access: yesSingle sign-on (SSO)
Pulseway PSA
SSO: yesFreshservice
SSO: yesRole-based access (RBAC)
Pulseway PSA
RBAC: yesFreshservice
RBAC: yesMulti-tenant
Pulseway PSA
Multi-tenant: yesFreshservice
Multi-tenant: yesMobile app
Pulseway PSA
Mobile app: yesFreshservice
Mobile app: yesSupported platforms
Pulseway PSA
Freshservice
Compliance
Pulseway PSA
Freshservice
Integrations & coverage
Integrations
Pulseway PSA
Freshservice
Industries
Pulseway PSA
Freshservice
Regions
Pulseway PSA
Freshservice
Vendor
Company
Pulseway PSA
PulsewayFreshservice
FreshworksHeadquarters
Pulseway PSA
Dublin, IrelandFreshservice
San Mateo, California, USACompany size
Pulseway PSA
51-200Freshservice
5,000+Founded
Pulseway PSA
2011Freshservice
2010