Compare products
Put two or three cybersecurity products side by side and see how they differ on deployment, pricing, features, integrations and compliance.
| Product | ManageEngine ServiceDesk Plus MSP by ManageEngine View product | Atera IT Management Platform by Atera View product |
|---|---|---|
| Overview | ||
| What it is | ManageEngine ServiceDesk Plus MSP is an MSP service desk & PSA for SLA management, asset tracking and client billing. See features and PSA alternatives. | Atera IT Management Platform: unified RMM and PSA, actionable AI troubleshooting and unlimited endpoint management. Built for IT Operations. Compare PSA alternatives. |
| Product type | MSP Service Desk & PSA | AI-Powered Unified RMM & PSA Management Suite |
| Best for | Managed Service Providers, IT Services, IT Service Providers | MSPs, IT Support Teams, Technology Providers, SMBs |
| Pricing | ||
| Pricing model | Contact Vendor | Contact Vendor |
| Free trial | Free trial: yes | Free trial: yes |
| Deployment | ||
| Deployment options | SaaSCloudOn-Premise | SaaSCloud |
| Deployment details | Cloud; On-premises; Cloud SaaS; On-premises server software | Cloud-native SaaS; Unified Portal; Cloud-native SaaS; Multi-tenant portal |
| Data residency | Global; US; EU; India; Australia | US; EU; Global |
| Key features | ||
| What it offers |
|
|
| Platform & access | ||
| API access | API access: yes | API access: yes |
| Single sign-on (SSO) | SSO: yes | SSO: yes |
| Role-based access (RBAC) | RBAC: yes | RBAC: yes |
| Multi-tenant | Multi-tenant: yes | Multi-tenant: yes |
| Mobile app | Mobile app: yes | Mobile app: yes |
| Supported platforms | Service DeskITIL Help DeskClient Accounts | WindowsmacOSLinuxSNMPiOSAndroidWeb |
| Compliance | ITILSOC 2ISO 27001GDPR | SOC 2 Type IIISO 27001GDPRHIPAA |
| Integrations & coverage | ||
| Integrations | Endpoint Central MSPQuickBooksOpManagerJira | Microsoft 365QuickBooksXeroSplashtopAnyDeskOpenAI |
| Industries | Managed Service ProvidersIT ServicesIT Service Providers | MSPsIT Support TeamsTechnology ProvidersSMBs |
| Regions | Global | GlobalUSEU |
| Vendor | ||
| Company | ManageEngine | Atera |
| Headquarters | Chennai, India | Tel Aviv, Israel |
| Company size | 20,000+ | 201-500 |
| Founded | 2002 | 2011 |
Overview
What it is
ManageEngine ServiceDesk Plus MSP
ManageEngine ServiceDesk Plus MSP is an MSP service desk & PSA for SLA management, asset tracking and client billing. See features and PSA alternatives.Atera IT Management Platform
Atera IT Management Platform: unified RMM and PSA, actionable AI troubleshooting and unlimited endpoint management. Built for IT Operations. Compare PSA alternatives.Product type
ManageEngine ServiceDesk Plus MSP
MSP Service Desk & PSAAtera IT Management Platform
AI-Powered Unified RMM & PSA Management SuiteBest for
ManageEngine ServiceDesk Plus MSP
Managed Service Providers, IT Services, IT Service ProvidersAtera IT Management Platform
MSPs, IT Support Teams, Technology Providers, SMBsPricing
Pricing model
ManageEngine ServiceDesk Plus MSP
Contact VendorAtera IT Management Platform
Contact VendorFree trial
ManageEngine ServiceDesk Plus MSP
Free trial: yesAtera IT Management Platform
Free trial: yesDeployment
Deployment options
ManageEngine ServiceDesk Plus MSP
Atera IT Management Platform
Deployment details
ManageEngine ServiceDesk Plus MSP
Cloud; On-premises; Cloud SaaS; On-premises server softwareAtera IT Management Platform
Cloud-native SaaS; Unified Portal; Cloud-native SaaS; Multi-tenant portalData residency
ManageEngine ServiceDesk Plus MSP
Global; US; EU; India; AustraliaAtera IT Management Platform
US; EU; GlobalKey features
What it offers
ManageEngine ServiceDesk Plus MSP
- ITIL service desk
- Multi-tenant client segregation
- SLA management
- Recurring contract billing
- Asset management
- MSP incident ticketing
- Asset tracking
- Client billing
Atera IT Management Platform
- Unified RMM and PSA
- Actionable AI troubleshooting
- Unlimited endpoint management
- Automated patch management
- Contract billing
- PSA
- Remote Monitoring and Management
- IT Service Management
Platform & access
API access
ManageEngine ServiceDesk Plus MSP
API access: yesAtera IT Management Platform
API access: yesSingle sign-on (SSO)
ManageEngine ServiceDesk Plus MSP
SSO: yesAtera IT Management Platform
SSO: yesRole-based access (RBAC)
ManageEngine ServiceDesk Plus MSP
RBAC: yesAtera IT Management Platform
RBAC: yesMulti-tenant
ManageEngine ServiceDesk Plus MSP
Multi-tenant: yesAtera IT Management Platform
Multi-tenant: yesMobile app
ManageEngine ServiceDesk Plus MSP
Mobile app: yesAtera IT Management Platform
Mobile app: yesSupported platforms
ManageEngine ServiceDesk Plus MSP
Atera IT Management Platform
Compliance
ManageEngine ServiceDesk Plus MSP
Atera IT Management Platform
Integrations & coverage
Integrations
ManageEngine ServiceDesk Plus MSP
Atera IT Management Platform
Industries
ManageEngine ServiceDesk Plus MSP
Atera IT Management Platform
Regions
ManageEngine ServiceDesk Plus MSP
Atera IT Management Platform
Vendor
Company
ManageEngine ServiceDesk Plus MSP
ManageEngineAtera IT Management Platform
AteraHeadquarters
ManageEngine ServiceDesk Plus MSP
Chennai, IndiaAtera IT Management Platform
Tel Aviv, IsraelCompany size
ManageEngine ServiceDesk Plus MSP
20,000+Atera IT Management Platform
201-500Founded
ManageEngine ServiceDesk Plus MSP
2002Atera IT Management Platform
2011