ManageEngine ServiceDesk Plus MSP
by ManageEngineVerified
ManageEngine ServiceDesk Plus MSP is an MSP service desk & PSA for SLA management, asset tracking and client billing. See features and PSA alternatives.
- Product Type
- MSP Service Desk & PSA
- Deployment
- SaaS / Cloud / On-Premise
- Industries
- 3+ industries
- Regions
- Global
- Free Trial
- Yes
- Pricing
- Contact Vendor
About ManageEngine ServiceDesk Plus MSP
ManageEngine ServiceDesk Plus MSP is an IT service management and professional services automation solution purpose-built for managed service providers to deliver structured help desk, asset management, and billing services across multiple client accounts. Combining ITIL-aligned service desk workflows, multi-tenant client segregation, contract billing, and remote asset management into a unified console, it streamlines client support operations.
Categories & Subcategories
Categories
Subcategories
Where ManageEngine ServiceDesk Plus MSP is ranked
Featured in 2 Cyber Rank rankings.
Key Features
5 capabilities that ManageEngine ServiceDesk Plus MSP offers.
Multi-tenant client segregation
SLA management
Recurring contract billing
Asset management
Use Cases
MSP incident ticketing
SLA management
Asset tracking
Client billing
Industries Served
ManageEngine ServiceDesk Plus MSP is used across 3+ industries.
Managed Service Providers
IT Services
IT Service Providers
Regions
Global
Integrations
Works with the tools teams already use
Endpoint Central MSP
QuickBooks
OpManager
Jira
Deployment Options
Flexible deployment to meet your needs
SaaSCloudOn-Premise
Platform & Access
What ManageEngine ServiceDesk Plus MSP supports, at a glance.
- API accessYes
- Single sign-on (SSO)Yes
- Role-based access (RBAC)Yes
- Multi-tenantYes
- Mobile appYes
Security & Compliance
Standards, regulations, and frameworks this product aligns with.
- SOCSOC 2
- ISOISO 27001
- GDPRGDPR
ITIL
- Supported platforms
- Service DeskITIL Help DeskClient Accounts
- Operating systems
- WindowsLinuxCloud SaaS
- Browser support
- ChromeEdgeFirefoxSafari
- Languages supported
- EnglishJapaneseChineseFrenchGerman
- Data residency
- Global; US; EU; India; Australia
- Deployment details
- Cloud; On-premises; Cloud SaaS; On-premises server software
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Product Resources
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