Compare products
Put two or three cybersecurity products side by side and see how they differ on deployment, pricing, features, integrations and compliance.
| Product | Freshservice by Freshworks View product | Syncro PSA by Syncro View product |
|---|---|---|
| Overview | ||
| What it is | Freshservice helps teams with ITIL service desk automation. Explore features like ChatOps, cloud deployment and the closest IT Service Management competitors. | Syncro PSA is a professional services automation & helpdesk platform for MSP service desk management and client billing automation. See features and PSA alternatives. |
| Product type | Intelligent IT Service Management & Enterprise Service Desk | Professional Services Automation (PSA) & Helpdesk Platform |
| Best for | Enterprise IT, Healthcare, Education, Financial Services, Retail, Technology | Managed Service Providers (MSPs), IT Services, IT Consulting, System Integrators |
| Pricing | ||
| Pricing model | Contact Vendor | Contact Vendor |
| Free trial | Free trial: yes | Free trial: yes |
| Deployment | ||
| Deployment options | SaaSCloud | SaaSCloud |
| Deployment details | Cloud SaaS; Cloud SaaS | Cloud SaaS; Cloud SaaS |
| Data residency | United States; European Union; Australia; India; AWS Cloud Regions | United States; Australia |
| Key features | ||
| What it offers |
|
|
| Platform & access | ||
| API access | API access: yes | API access: yes |
| Single sign-on (SSO) | SSO: yes | SSO: yes |
| Role-based access (RBAC) | RBAC: yes | RBAC: yes |
| Multi-tenant | Multi-tenant: yes | Multi-tenant: yes |
| Mobile app | Mobile app: yes | Mobile app: yes |
| Supported platforms | Enterprise Service DesksIT Hardware FleetsDistributed Workforces | Web browsersMobile browsers |
| Compliance | SOC 2 Type IIISO 27001GDPRHIPAACyber Essentials | SOC 2 Type IIGDPR |
| Integrations & coverage | ||
| Integrations | SlackMicrosoft TeamsJiraMicrosoft Entra IDOktaGoogle WorkspaceZoom | QuickBooks OnlineXeroStripeSyncro RMMPax8Zapier |
| Industries | Enterprise ITHealthcareEducationFinancial ServicesRetailTechnology | Managed Service Providers (MSPs)IT ServicesIT ConsultingSystem Integrators |
| Regions | Global | Global |
| Vendor | ||
| Company | Freshworks | Syncro |
| Headquarters | San Mateo, California, USA | Seattle, Washington, USA |
| Company size | 5,000+ | 201-500 |
| Founded | 2010 | 2017 |
Overview
What it is
Freshservice
Freshservice helps teams with ITIL service desk automation. Explore features like ChatOps, cloud deployment and the closest IT Service Management competitors.Syncro PSA
Syncro PSA is a professional services automation & helpdesk platform for MSP service desk management and client billing automation. See features and PSA alternatives.Product type
Freshservice
Intelligent IT Service Management & Enterprise Service DeskSyncro PSA
Professional Services Automation (PSA) & Helpdesk PlatformBest for
Freshservice
Enterprise IT, Healthcare, Education, Financial Services, Retail, TechnologySyncro PSA
Managed Service Providers (MSPs), IT Services, IT Consulting, System IntegratorsPricing
Pricing model
Freshservice
Contact VendorSyncro PSA
Contact VendorFree trial
Freshservice
Free trial: yesSyncro PSA
Free trial: yesDeployment
Deployment options
Freshservice
SaaSCloud
Syncro PSA
SaaSCloud
Deployment details
Freshservice
Cloud SaaS; Cloud SaaSSyncro PSA
Cloud SaaS; Cloud SaaSData residency
Freshservice
United States; European Union; Australia; India; AWS Cloud RegionsSyncro PSA
United States; AustraliaKey features
What it offers
Freshservice
- Freddy AI virtual support agents
- ITIL-aligned incident and change management
- Automated IT asset management (ITAM)
- Visual workflow automations
- ChatOps
- ITIL service desk automation
- IT asset lifecycle management
- Conversational employee support
Syncro PSA
- Automated ticket lifecycle
- Recurring contract billing
- Technician time tracking
- Customer portal
- SLA management
- Accounting synchronization
- Stripe payments
- MSP service desk management
Platform & access
API access
Freshservice
API access: yesSyncro PSA
API access: yesSingle sign-on (SSO)
Freshservice
SSO: yesSyncro PSA
SSO: yesRole-based access (RBAC)
Freshservice
RBAC: yesSyncro PSA
RBAC: yesMulti-tenant
Freshservice
Multi-tenant: yesSyncro PSA
Multi-tenant: yesMobile app
Freshservice
Mobile app: yesSyncro PSA
Mobile app: yesSupported platforms
Freshservice
Enterprise Service DesksIT Hardware FleetsDistributed Workforces
Syncro PSA
Web browsersMobile browsers
Compliance
Freshservice
SOC 2 Type IIISO 27001GDPRHIPAACyber Essentials
Syncro PSA
SOC 2 Type IIGDPR
Integrations & coverage
Integrations
Freshservice
SlackMicrosoft TeamsJiraMicrosoft Entra IDOktaGoogle WorkspaceZoom
Syncro PSA
QuickBooks OnlineXeroStripeSyncro RMMPax8Zapier
Industries
Freshservice
Enterprise ITHealthcareEducationFinancial ServicesRetailTechnology
Syncro PSA
Managed Service Providers (MSPs)IT ServicesIT ConsultingSystem Integrators
Regions
Freshservice
Global
Syncro PSA
Global
Vendor
Company
Freshservice
FreshworksSyncro PSA
SyncroHeadquarters
Freshservice
San Mateo, California, USASyncro PSA
Seattle, Washington, USACompany size
Freshservice
5,000+Syncro PSA
201-500Founded
Freshservice
2010Syncro PSA
2017