Compare products
Put two or three cybersecurity products side by side and see how they differ on deployment, pricing, features, integrations and compliance.
| Product | Freshservice by Freshworks View product | SuperOps by SuperOps View product |
|---|---|---|
| Overview | ||
| What it is | Freshservice helps teams with ITIL service desk automation. Explore features like ChatOps, cloud deployment and the closest IT Service Management competitors. | SuperOps: remote monitoring and management, patch management and scripting and automation. Built for client billing and endpoint management. Compare PSA alternatives. |
| Product type | Intelligent IT Service Management & Enterprise Service Desk | Unified PSA-RMM Platform for MSPs and IT Teams |
| Best for | Enterprise IT, Healthcare, Education, Financial Services, Retail, Technology | MSPs, IT Service Providers, Internal IT Teams, SMBs, Education |
| Pricing | ||
| Pricing model | Contact Vendor | Contact Vendor |
| Free trial | Free trial: yes | Free trial: yes |
| Deployment | ||
| Deployment options | SaaSCloud | SaaSCloud |
| Deployment details | Cloud SaaS; Cloud SaaS | Cloud (SaaS); SaaS |
| Data residency | United States; European Union; Australia; India; AWS Cloud Regions | |
| Key features | ||
| What it offers |
|
|
| Platform & access | ||
| API access | API access: yes | API access: yes |
| Single sign-on (SSO) | SSO: yes | SSO: yes |
| Role-based access (RBAC) | RBAC: yes | RBAC: yes |
| Multi-tenant | Multi-tenant: yes | Multi-tenant: yes |
| Mobile app | Mobile app: yes | Mobile app: yes |
| Supported platforms | Enterprise Service DesksIT Hardware FleetsDistributed Workforces | WindowsmacOSLinuxiOSAndroid |
| Compliance | SOC 2 Type IIISO 27001GDPRHIPAACyber Essentials | SOC 2 Type IIGDPR |
| Integrations & coverage | ||
| Integrations | SlackMicrosoft TeamsJiraMicrosoft Entra IDOktaGoogle WorkspaceZoom | Microsoft 365QuickBooksXeroBitdefenderSentinelOneHuntressAcronisDropsuite+4 more |
| Industries | Enterprise ITHealthcareEducationFinancial ServicesRetailTechnology | MSPsIT Service ProvidersInternal IT TeamsSMBsEducation |
| Regions | Global | Global |
| Vendor | ||
| Company | Freshworks | SuperOps |
| Headquarters | San Mateo, California, USA | Chennai, India |
| Company size | 5,000+ | 201-500 |
| Founded | 2010 | 2020 |
Overview
What it is
Freshservice
Freshservice helps teams with ITIL service desk automation. Explore features like ChatOps, cloud deployment and the closest IT Service Management competitors.SuperOps
SuperOps: remote monitoring and management, patch management and scripting and automation. Built for client billing and endpoint management. Compare PSA alternatives.Product type
Freshservice
Intelligent IT Service Management & Enterprise Service DeskSuperOps
Unified PSA-RMM Platform for MSPs and IT TeamsBest for
Freshservice
Enterprise IT, Healthcare, Education, Financial Services, Retail, TechnologySuperOps
MSPs, IT Service Providers, Internal IT Teams, SMBs, EducationPricing
Pricing model
Freshservice
Contact VendorSuperOps
Contact VendorFree trial
Freshservice
Free trial: yesSuperOps
Free trial: yesDeployment
Deployment options
Freshservice
SaaSCloud
SuperOps
SaaSCloud
Deployment details
Freshservice
Cloud SaaS; Cloud SaaSSuperOps
Cloud (SaaS); SaaSData residency
Freshservice
United States; European Union; Australia; India; AWS Cloud RegionsSuperOps
Key features
What it offers
Freshservice
- Freddy AI virtual support agents
- ITIL-aligned incident and change management
- Automated IT asset management (ITAM)
- Visual workflow automations
- ChatOps
- ITIL service desk automation
- IT asset lifecycle management
- Conversational employee support
SuperOps
- Remote monitoring and management
- Patch management
- Scripting and automation
- Ticketing and SLAs
- Contracts and billing
- IT documentation
- Network monitoring
- AI agents and ticket summaries
Platform & access
API access
Freshservice
API access: yesSuperOps
API access: yesSingle sign-on (SSO)
Freshservice
SSO: yesSuperOps
SSO: yesRole-based access (RBAC)
Freshservice
RBAC: yesSuperOps
RBAC: yesMulti-tenant
Freshservice
Multi-tenant: yesSuperOps
Multi-tenant: yesMobile app
Freshservice
Mobile app: yesSuperOps
Mobile app: yesSupported platforms
Freshservice
Enterprise Service DesksIT Hardware FleetsDistributed Workforces
SuperOps
WindowsmacOSLinuxiOSAndroid
Compliance
Freshservice
SOC 2 Type IIISO 27001GDPRHIPAACyber Essentials
SuperOps
SOC 2 Type IIGDPR
Integrations & coverage
Integrations
Freshservice
SlackMicrosoft TeamsJiraMicrosoft Entra IDOktaGoogle WorkspaceZoom
SuperOps
Microsoft 365QuickBooksXeroBitdefenderSentinelOneHuntressAcronisDropsuite+4 more
Industries
Freshservice
Enterprise ITHealthcareEducationFinancial ServicesRetailTechnology
SuperOps
MSPsIT Service ProvidersInternal IT TeamsSMBsEducation
Regions
Freshservice
Global
SuperOps
Global
Vendor
Company
Freshservice
FreshworksSuperOps
SuperOpsHeadquarters
Freshservice
San Mateo, California, USASuperOps
Chennai, IndiaCompany size
Freshservice
5,000+SuperOps
201-500Founded
Freshservice
2010SuperOps
2020