Compare products
Put two or three cybersecurity products side by side and see how they differ on deployment, pricing, features, integrations and compliance.
| Product | Freshservice by Freshworks View product | ITarian by ITarian View product |
|---|---|---|
| Overview | ||
| What it is | Freshservice helps teams with ITIL service desk automation. Explore features like ChatOps, cloud deployment and the closest IT Service Management competitors. | ITarian helps teams with remote endpoint monitoring. Explore features like software scripting, cloud deployment and the closest IT Service Management competitors. |
| Product type | Intelligent IT Service Management & Enterprise Service Desk | Cloud-Based RMM & IT Service Desk Platform for MSPs |
| Best for | Enterprise IT, Healthcare, Education, Financial Services, Retail, Technology | Managed Service Providers (MSPs), IT Services, Small Businesses, Education |
| Pricing | ||
| Pricing model | Contact Vendor | Contact Vendor |
| Free trial | Free trial: yes | Free trial: yes |
| Deployment | ||
| Deployment options | SaaSCloud | SaaSCloudOn-Premise |
| Deployment details | Cloud SaaS; Cloud SaaS | Cloud SaaS; Cloud SaaS; Client Endpoint Agent |
| Data residency | United States; European Union; Australia; India; AWS Cloud Regions | United States; European Union; AWS Cloud Infrastructure |
| Key features | ||
| What it offers |
|
|
| Platform & access | ||
| API access | API access: yes | API access: yes |
| Single sign-on (SSO) | SSO: yes | SSO: yes |
| Role-based access (RBAC) | RBAC: yes | RBAC: yes |
| Multi-tenant | Multi-tenant: yes | Multi-tenant: yes |
| Mobile app | Mobile app: yes | Mobile app: yes |
| Supported platforms | Enterprise Service DesksIT Hardware FleetsDistributed Workforces | DesktopsLaptopsWindows/Linux ServersNetwork Devices |
| Compliance | SOC 2 Type IIISO 27001GDPRHIPAACyber Essentials | SOC 2 Type IIISO 27001GDPR |
| Integrations & coverage | ||
| Integrations | SlackMicrosoft TeamsJiraMicrosoft Entra IDOktaGoogle WorkspaceZoom | Active DirectoryConnectWiseAutotaskComodo SecurityWebhooks |
| Industries | Enterprise ITHealthcareEducationFinancial ServicesRetailTechnology | Managed Service Providers (MSPs)IT ServicesSmall BusinessesEducation |
| Regions | Global | Global |
| Vendor | ||
| Company | Freshworks | ITarian |
| Headquarters | San Mateo, California, USA | Bloomfield, New Jersey, USA |
| Company size | 5,000+ | 201-500 |
| Founded | 2010 | 2015 |
Overview
What it is
Freshservice
Freshservice helps teams with ITIL service desk automation. Explore features like ChatOps, cloud deployment and the closest IT Service Management competitors.ITarian
ITarian helps teams with remote endpoint monitoring. Explore features like software scripting, cloud deployment and the closest IT Service Management competitors.Product type
Freshservice
Intelligent IT Service Management & Enterprise Service DeskITarian
Cloud-Based RMM & IT Service Desk Platform for MSPsBest for
Freshservice
Enterprise IT, Healthcare, Education, Financial Services, Retail, TechnologyITarian
Managed Service Providers (MSPs), IT Services, Small Businesses, EducationPricing
Pricing model
Freshservice
Contact VendorITarian
Contact VendorFree trial
Freshservice
Free trial: yesITarian
Free trial: yesDeployment
Deployment options
Freshservice
SaaSCloud
ITarian
SaaSCloudOn-Premise
Deployment details
Freshservice
Cloud SaaS; Cloud SaaSITarian
Cloud SaaS; Cloud SaaS; Client Endpoint AgentData residency
Freshservice
United States; European Union; Australia; India; AWS Cloud RegionsITarian
United States; European Union; AWS Cloud InfrastructureKey features
What it offers
Freshservice
- Freddy AI virtual support agents
- ITIL-aligned incident and change management
- Automated IT asset management (ITAM)
- Visual workflow automations
- ChatOps
- ITIL service desk automation
- IT asset lifecycle management
- Conversational employee support
ITarian
- Remote monitoring and management (RMM)
- Integrated remote desktop access
- Automated patch management
- ITIL service desk ticketing
- Software scripting
- Remote endpoint monitoring
- Automated software patching
- Remote desktop IT support
Platform & access
API access
Freshservice
API access: yesITarian
API access: yesSingle sign-on (SSO)
Freshservice
SSO: yesITarian
SSO: yesRole-based access (RBAC)
Freshservice
RBAC: yesITarian
RBAC: yesMulti-tenant
Freshservice
Multi-tenant: yesITarian
Multi-tenant: yesMobile app
Freshservice
Mobile app: yesITarian
Mobile app: yesSupported platforms
Freshservice
Enterprise Service DesksIT Hardware FleetsDistributed Workforces
ITarian
DesktopsLaptopsWindows/Linux ServersNetwork Devices
Compliance
Freshservice
SOC 2 Type IIISO 27001GDPRHIPAACyber Essentials
ITarian
SOC 2 Type IIISO 27001GDPR
Integrations & coverage
Integrations
Freshservice
SlackMicrosoft TeamsJiraMicrosoft Entra IDOktaGoogle WorkspaceZoom
ITarian
Active DirectoryConnectWiseAutotaskComodo SecurityWebhooks
Industries
Freshservice
Enterprise ITHealthcareEducationFinancial ServicesRetailTechnology
ITarian
Managed Service Providers (MSPs)IT ServicesSmall BusinessesEducation
Regions
Freshservice
Global
ITarian
Global
Vendor
Company
Freshservice
FreshworksITarian
ITarianHeadquarters
Freshservice
San Mateo, California, USAITarian
Bloomfield, New Jersey, USACompany size
Freshservice
5,000+ITarian
201-500Founded
Freshservice
2010ITarian
2015