Compare products
Put two or three cybersecurity products side by side and see how they differ on deployment, pricing, features, integrations and compliance.
| Product | Freshservice by Freshworks View product | HaloPSA View product |
|---|---|---|
| Overview | ||
| What it is | Freshservice helps teams with ITIL service desk automation. Explore features like ChatOps, cloud deployment and the closest IT Service Management competitors. | Get the facts on HaloPSA: integrated ITIL service desk and automated recurring billing. Built for IT asset tracking. Compare it with other PSA options before you decide. |
| Product type | Intelligent IT Service Management & Enterprise Service Desk | All-in-One Professional Services Automation (PSA) for MSPs |
| Best for | Enterprise IT, Healthcare, Education, Financial Services, Retail, Technology | Managed Service Providers (MSPs), IT Services, Enterprise IT, System Integrators |
| Pricing | ||
| Pricing model | Contact Vendor | Contact Vendor |
| Free trial | Free trial: yes | Free trial: yes |
| Deployment | ||
| Deployment options | SaaSCloud | SaaSCloudOn-Premise |
| Deployment details | Cloud SaaS; Cloud SaaS | Cloud SaaS; On-premises; Cloud SaaS; On-premises Server |
| Data residency | United States; European Union; Australia; India; AWS Cloud Regions | United Kingdom; United States; European Union; Australia |
| Key features | ||
| What it offers |
|
|
| Platform & access | ||
| API access | API access: yes | API access: yes |
| Single sign-on (SSO) | SSO: yes | SSO: yes |
| Role-based access (RBAC) | RBAC: yes | RBAC: yes |
| Multi-tenant | Multi-tenant: yes | Multi-tenant: yes |
| Mobile app | Mobile app: yes | Mobile app: yes |
| Supported platforms | Enterprise Service DesksIT Hardware FleetsDistributed Workforces | MSP Client InfrastructureEnterprise Service DesksIT Assets |
| Compliance | SOC 2 Type IIISO 27001GDPRHIPAACyber Essentials | SOC 2 Type IIISO 27001GDPRCyber Essentials |
| Integrations & coverage | ||
| Integrations | SlackMicrosoft TeamsJiraMicrosoft Entra IDOktaGoogle WorkspaceZoom | NinjaOneDatto RMMConnectWiseMicrosoft 365XeroQuickBooksStripe |
| Industries | Enterprise ITHealthcareEducationFinancial ServicesRetailTechnology | Managed Service Providers (MSPs)IT ServicesEnterprise ITSystem Integrators |
| Regions | Global | Global |
| Vendor | ||
| Company | Freshworks | Halo Service Solutions |
| Headquarters | San Mateo, California, USA | Stowmarket, Suffolk, United Kingdom |
| Company size | 5,000+ | 201-500 |
| Founded | 2010 | 1994 |
Overview
What it is
Freshservice
Freshservice helps teams with ITIL service desk automation. Explore features like ChatOps, cloud deployment and the closest IT Service Management competitors.HaloPSA
Get the facts on HaloPSA: integrated ITIL service desk and automated recurring billing. Built for IT asset tracking. Compare it with other PSA options before you decide.Product type
Freshservice
Intelligent IT Service Management & Enterprise Service DeskHaloPSA
All-in-One Professional Services Automation (PSA) for MSPsBest for
Freshservice
Enterprise IT, Healthcare, Education, Financial Services, Retail, TechnologyHaloPSA
Managed Service Providers (MSPs), IT Services, Enterprise IT, System IntegratorsPricing
Pricing model
Freshservice
Contact VendorHaloPSA
Contact VendorFree trial
Freshservice
Free trial: yesHaloPSA
Free trial: yesDeployment
Deployment options
Freshservice
SaaSCloud
HaloPSA
SaaSCloudOn-Premise
Deployment details
Freshservice
Cloud SaaS; Cloud SaaSHaloPSA
Cloud SaaS; On-premises; Cloud SaaS; On-premises ServerData residency
Freshservice
United States; European Union; Australia; India; AWS Cloud RegionsHaloPSA
United Kingdom; United States; European Union; AustraliaKey features
What it offers
Freshservice
- Freddy AI virtual support agents
- ITIL-aligned incident and change management
- Automated IT asset management (ITAM)
- Visual workflow automations
- ChatOps
- ITIL service desk automation
- IT asset lifecycle management
- Conversational employee support
HaloPSA
- Integrated ITIL service desk
- Automated recurring billing
- RMM tool synchronization
- Project and SLA management
- Client self-service portal
- MSP service desk automation
- Recurring contract billing
- IT asset tracking
Platform & access
API access
Freshservice
API access: yesHaloPSA
API access: yesSingle sign-on (SSO)
Freshservice
SSO: yesHaloPSA
SSO: yesRole-based access (RBAC)
Freshservice
RBAC: yesHaloPSA
RBAC: yesMulti-tenant
Freshservice
Multi-tenant: yesHaloPSA
Multi-tenant: yesMobile app
Freshservice
Mobile app: yesHaloPSA
Mobile app: yesSupported platforms
Freshservice
Enterprise Service DesksIT Hardware FleetsDistributed Workforces
HaloPSA
MSP Client InfrastructureEnterprise Service DesksIT Assets
Compliance
Freshservice
SOC 2 Type IIISO 27001GDPRHIPAACyber Essentials
HaloPSA
SOC 2 Type IIISO 27001GDPRCyber Essentials
Integrations & coverage
Integrations
Freshservice
SlackMicrosoft TeamsJiraMicrosoft Entra IDOktaGoogle WorkspaceZoom
HaloPSA
NinjaOneDatto RMMConnectWiseMicrosoft 365XeroQuickBooksStripe
Industries
Freshservice
Enterprise ITHealthcareEducationFinancial ServicesRetailTechnology
HaloPSA
Managed Service Providers (MSPs)IT ServicesEnterprise ITSystem Integrators
Regions
Freshservice
Global
HaloPSA
Global
Vendor
Company
Freshservice
FreshworksHaloPSA
Halo Service SolutionsHeadquarters
Freshservice
San Mateo, California, USAHaloPSA
Stowmarket, Suffolk, United KingdomCompany size
Freshservice
5,000+HaloPSA
201-500Founded
Freshservice
2010HaloPSA
1994