Compare products
Put two or three cybersecurity products side by side and see how they differ on deployment, pricing, features, integrations and compliance.
| Product | BMC Helix ITSM by BMC View product | Atera IT Management Platform by Atera View product |
|---|---|---|
| Overview | ||
| What it is | Shortlisting IT Service Management tools? BMC Helix ITSM by BMC brings integrated enterprise CMDB, with cloud or hybrid deployment. See strengths and alternatives. | Atera IT Management Platform: unified RMM and PSA, actionable AI troubleshooting and unlimited endpoint management. Built for IT Operations. Compare PSA alternatives. |
| Product type | Cloud-Native IT Service Management & Operations Platform | AI-Powered Unified RMM & PSA Management Suite |
| Best for | Banking, Financial Services, Healthcare, Government, Telecom, Telecommunications, Manufacturing | MSPs, IT Support Teams, Technology Providers, SMBs |
| Pricing | ||
| Pricing model | Contact Vendor | Contact Vendor |
| Free trial | Free trial: yes | Free trial: yes |
| Deployment | ||
| Deployment options | SaaSCloudHybrid | SaaSCloud |
| Deployment details | Cloud SaaS; Hybrid; Cloud SaaS; Multi-Cloud; Hybrid Cloud Deployment | Cloud-native SaaS; Unified Portal; Cloud-native SaaS; Multi-tenant portal |
| Data residency | United States; European Union; AWS / Azure Cloud Regions | US; EU; Global |
| Key features | ||
| What it offers |
|
|
| Platform & access | ||
| API access | API access: yes | API access: yes |
| Single sign-on (SSO) | SSO: yes | SSO: yes |
| Role-based access (RBAC) | RBAC: yes | RBAC: yes |
| Multi-tenant | Multi-tenant: yes | Multi-tenant: yes |
| Mobile app | Mobile app: yes | Mobile app: yes |
| Supported platforms | Enterprise IT InfrastructuresHybrid DatacentersService Desks | WindowsmacOSLinuxSNMPiOSAndroidWeb |
| Compliance | SOC 2 Type IIISO 27001FedRAMP AuthorizedGDPRHIPAA | SOC 2 Type IIISO 27001GDPRHIPAA |
| Integrations & coverage | ||
| Integrations | AWSMicrosoft AzureServiceNowJiraMicrosoft TeamsSlackSalesforce | Microsoft 365QuickBooksXeroSplashtopAnyDeskOpenAI |
| Industries | BankingFinancial ServicesHealthcareGovernmentTelecomTelecommunications+1 more | MSPsIT Support TeamsTechnology ProvidersSMBs |
| Regions | Global | GlobalUSEU |
| Vendor | ||
| Company | BMC | Atera |
| Headquarters | Houston, Texas, USA | Tel Aviv, Israel |
| Company size | 5,000+ | 201-500 |
| Founded | 1980 | 2011 |
Overview
What it is
BMC Helix ITSM
Shortlisting IT Service Management tools? BMC Helix ITSM by BMC brings integrated enterprise CMDB, with cloud or hybrid deployment. See strengths and alternatives.Atera IT Management Platform
Atera IT Management Platform: unified RMM and PSA, actionable AI troubleshooting and unlimited endpoint management. Built for IT Operations. Compare PSA alternatives.Product type
BMC Helix ITSM
Cloud-Native IT Service Management & Operations PlatformAtera IT Management Platform
AI-Powered Unified RMM & PSA Management SuiteBest for
BMC Helix ITSM
Banking, Financial Services, Healthcare, Government, Telecom, Telecommunications, ManufacturingAtera IT Management Platform
MSPs, IT Support Teams, Technology Providers, SMBsPricing
Pricing model
BMC Helix ITSM
Contact VendorAtera IT Management Platform
Contact VendorFree trial
BMC Helix ITSM
Free trial: yesAtera IT Management Platform
Free trial: yesDeployment
Deployment options
BMC Helix ITSM
Atera IT Management Platform
Deployment details
BMC Helix ITSM
Cloud SaaS; Hybrid; Cloud SaaS; Multi-Cloud; Hybrid Cloud DeploymentAtera IT Management Platform
Cloud-native SaaS; Unified Portal; Cloud-native SaaS; Multi-tenant portalData residency
BMC Helix ITSM
United States; European Union; AWS / Azure Cloud RegionsAtera IT Management Platform
US; EU; GlobalKey features
What it offers
BMC Helix ITSM
- Predictive AI incident routing
- Integrated enterprise CMDB
- Automated change impact analysis
- Omnichannel virtual agents
- ITIL-aligned workflow engine
- Enterprise IT service management
- Predictive incident resolution
- Automated change impact evaluation
Atera IT Management Platform
- Unified RMM and PSA
- Actionable AI troubleshooting
- Unlimited endpoint management
- Automated patch management
- Contract billing
- PSA
- Remote Monitoring and Management
- IT Service Management
Platform & access
API access
BMC Helix ITSM
API access: yesAtera IT Management Platform
API access: yesSingle sign-on (SSO)
BMC Helix ITSM
SSO: yesAtera IT Management Platform
SSO: yesRole-based access (RBAC)
BMC Helix ITSM
RBAC: yesAtera IT Management Platform
RBAC: yesMulti-tenant
BMC Helix ITSM
Multi-tenant: yesAtera IT Management Platform
Multi-tenant: yesMobile app
BMC Helix ITSM
Mobile app: yesAtera IT Management Platform
Mobile app: yesSupported platforms
BMC Helix ITSM
Atera IT Management Platform
Compliance
BMC Helix ITSM
Atera IT Management Platform
Integrations & coverage
Integrations
BMC Helix ITSM
Atera IT Management Platform
Industries
BMC Helix ITSM
Atera IT Management Platform
Regions
BMC Helix ITSM
Atera IT Management Platform
Vendor
Company
BMC Helix ITSM
BMCAtera IT Management Platform
AteraHeadquarters
BMC Helix ITSM
Houston, Texas, USAAtera IT Management Platform
Tel Aviv, IsraelCompany size
BMC Helix ITSM
5,000+Atera IT Management Platform
201-500Founded
BMC Helix ITSM
1980Atera IT Management Platform
2011