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Put two or three cybersecurity products side by side and see how they differ on deployment, pricing, features, integrations and compliance.
| Product | Zendesk Guide by Zendesk View product | Outline Wiki by Outline View product |
|---|---|---|
| Overview | ||
| What it is | Zendesk Guide is an AI-Powered customer self-service & enterprise knowledge base for customer self-service help center. See features and IT Documentation alternatives. | Looking for IT Documentation software? Outline Wiki by Outline provides fast full-text search for internal team wiki management. Compare features and alternatives. |
| Product type | AI-Powered Customer Self-Service & Enterprise Knowledge Base | Fast Collaborative Team Knowledge Base & Documentation Wiki |
| Best for | Customer Service, Enterprise IT, E-Commerce, SaaS, Healthcare, Retail | Technology, Startups, Software Development, Remote Teams, Product Design |
| Pricing | ||
| Pricing model | Contact Vendor | Contact Vendor |
| Free trial | Free trial: yes | Free trial: yes |
| Deployment | ||
| Deployment options | SaaSCloud | SaaSCloudOn-Premise |
| Deployment details | Cloud SaaS; Cloud SaaS | Cloud SaaS; Self-hosted; Open Source; Cloud SaaS; Self-hosted Docker Container |
| Data residency | United States; European Union; Australia; AWS Cloud Infrastructure | United States; European Union; Customer Infrastructure for Self-Hosted |
| Key features | ||
| What it offers |
|
|
| Platform & access | ||
| API access | API access: yes | API access: yes |
| Single sign-on (SSO) | SSO: yes | SSO: yes |
| Role-based access (RBAC) | RBAC: yes | RBAC: yes |
| Multi-tenant | Multi-tenant: yes | Multi-tenant: yes |
| Mobile app | Mobile app: yes | Mobile app: no |
| Supported platforms | Customer Help CentersInternal IT WikisSupport Agent Workspaces | Corporate WorkspacesEngineering TeamsProduct WikisRemote Offices |
| Compliance | SOC 2 Type IIISO 27001GDPRHIPAAPCI-DSS | SOC 2 Type IIISO 27001GDPROpen Source BSL/Commercial |
| Integrations & coverage | ||
| Integrations | Zendesk SupportZendesk ChatSlackMicrosoft TeamsGoogle AnalyticsSalesforce | SlackGoogle WorkspaceMicrosoft Entra IDGitHubFigmaDiscordZapier |
| Industries | Customer ServiceEnterprise ITE-CommerceSaaSHealthcareRetail | TechnologyStartupsSoftware DevelopmentRemote TeamsProduct Design |
| Regions | Global | Global |
| Vendor | ||
| Company | Zendesk | Outline |
| Headquarters | San Francisco, California, USA | San Francisco, California, USA |
| Company size | 5,000+ | 1-10 |
| Founded | 2007 | 2018 |
Overview
What it is
Zendesk Guide
Zendesk Guide is an AI-Powered customer self-service & enterprise knowledge base for customer self-service help center. See features and IT Documentation alternatives.Outline Wiki
Looking for IT Documentation software? Outline Wiki by Outline provides fast full-text search for internal team wiki management. Compare features and alternatives.Product type
Zendesk Guide
AI-Powered Customer Self-Service & Enterprise Knowledge BaseOutline Wiki
Fast Collaborative Team Knowledge Base & Documentation WikiBest for
Zendesk Guide
Customer Service, Enterprise IT, E-Commerce, SaaS, Healthcare, RetailOutline Wiki
Technology, Startups, Software Development, Remote Teams, Product DesignPricing
Pricing model
Zendesk Guide
Contact VendorOutline Wiki
Contact VendorFree trial
Zendesk Guide
Free trial: yesOutline Wiki
Free trial: yesDeployment
Deployment options
Zendesk Guide
SaaSCloud
Outline Wiki
SaaSCloudOn-Premise
Deployment details
Zendesk Guide
Cloud SaaS; Cloud SaaSOutline Wiki
Cloud SaaS; Self-hosted; Open Source; Cloud SaaS; Self-hosted Docker ContainerData residency
Zendesk Guide
United States; European Union; Australia; AWS Cloud InfrastructureOutline Wiki
United States; European Union; Customer Infrastructure for Self-HostedKey features
What it offers
Zendesk Guide
- Collaborative WYSIWYG editor
- AI Answer Bot self-service deflection
- Content Cues knowledge gap analysis
- Multi-language translation
- Granular permissions
- Customer self-service help center
- Internal IT knowledge base
- AI ticket deflection
Outline Wiki
- Markdown-native real-time collaborative editor
- Nested document collections
- Fast full-text search
- Enterprise SSO integration
- Open-source self-hostable option
- Internal team wiki management
- Engineering documentation
- Remote team knowledge sharing
Platform & access
API access
Zendesk Guide
API access: yesOutline Wiki
API access: yesSingle sign-on (SSO)
Zendesk Guide
SSO: yesOutline Wiki
SSO: yesRole-based access (RBAC)
Zendesk Guide
RBAC: yesOutline Wiki
RBAC: yesMulti-tenant
Zendesk Guide
Multi-tenant: yesOutline Wiki
Multi-tenant: yesMobile app
Zendesk Guide
Mobile app: yesOutline Wiki
Mobile app: noSupported platforms
Zendesk Guide
Customer Help CentersInternal IT WikisSupport Agent Workspaces
Outline Wiki
Corporate WorkspacesEngineering TeamsProduct WikisRemote Offices
Compliance
Zendesk Guide
SOC 2 Type IIISO 27001GDPRHIPAAPCI-DSS
Outline Wiki
SOC 2 Type IIISO 27001GDPROpen Source BSL/Commercial
Integrations & coverage
Integrations
Zendesk Guide
Zendesk SupportZendesk ChatSlackMicrosoft TeamsGoogle AnalyticsSalesforce
Outline Wiki
SlackGoogle WorkspaceMicrosoft Entra IDGitHubFigmaDiscordZapier
Industries
Zendesk Guide
Customer ServiceEnterprise ITE-CommerceSaaSHealthcareRetail
Outline Wiki
TechnologyStartupsSoftware DevelopmentRemote TeamsProduct Design
Regions
Zendesk Guide
Global
Outline Wiki
Global
Vendor
Company
Zendesk Guide
ZendeskOutline Wiki
OutlineHeadquarters
Zendesk Guide
San Francisco, California, USAOutline Wiki
San Francisco, California, USACompany size
Zendesk Guide
5,000+Outline Wiki
1-10Founded
Zendesk Guide
2007Outline Wiki
2018