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Put two or three cybersecurity products side by side and see how they differ on deployment, pricing, features, integrations and compliance.
| Product | Zendesk Guide by Zendesk View product | Notion by Notion View product |
|---|---|---|
| Overview | ||
| What it is | Zendesk Guide is an AI-Powered customer self-service & enterprise knowledge base for customer self-service help center. See features and IT Documentation alternatives. | Notion: modular block editor and Relational databases & Kanban boards. Built for enterprise knowledge management. Compare IT Documentation alternatives. |
| Product type | AI-Powered Customer Self-Service & Enterprise Knowledge Base | All-in-One Connected Workspace, Wiki & Project Management |
| Best for | Customer Service, Enterprise IT, E-Commerce, SaaS, Healthcare, Retail | Technology, Startups, Enterprise IT, Marketing, Education, Financial Services |
| Pricing | ||
| Pricing model | Contact Vendor | Contact Vendor |
| Free trial | Free trial: yes | Free trial: yes |
| Deployment | ||
| Deployment options | SaaSCloud | SaaSCloud |
| Deployment details | Cloud SaaS; Cloud SaaS | Cloud SaaS; Cloud SaaS |
| Data residency | United States; European Union; Australia; AWS Cloud Infrastructure | United States; AWS Cloud Infrastructure |
| Key features | ||
| What it offers |
|
|
| Platform & access | ||
| API access | API access: yes | API access: yes |
| Single sign-on (SSO) | SSO: yes | SSO: yes |
| Role-based access (RBAC) | RBAC: yes | RBAC: yes |
| Multi-tenant | Multi-tenant: yes | Multi-tenant: yes |
| Mobile app | Mobile app: yes | Mobile app: yes |
| Supported platforms | Customer Help CentersInternal IT WikisSupport Agent Workspaces | Corporate WorkspacesEngineering TeamsKnowledge BasesProject Boards |
| Compliance | SOC 2 Type IIISO 27001GDPRHIPAAPCI-DSS | SOC 2 Type IIISO 27001GDPRHIPAACCPA |
| Integrations & coverage | ||
| Integrations | Zendesk SupportZendesk ChatSlackMicrosoft TeamsGoogle AnalyticsSalesforce | SlackGitHubJiraGoogle DriveFigmaZapierMakeOkta |
| Industries | Customer ServiceEnterprise ITE-CommerceSaaSHealthcareRetail | TechnologyStartupsEnterprise ITMarketingEducationFinancial Services |
| Regions | Global | Global |
| Vendor | ||
| Company | Zendesk | Notion |
| Headquarters | San Francisco, California, USA | San Francisco, California, USA |
| Company size | 5,000+ | 1,000+ |
| Founded | 2007 | 2013 |
Overview
What it is
Zendesk Guide
Zendesk Guide is an AI-Powered customer self-service & enterprise knowledge base for customer self-service help center. See features and IT Documentation alternatives.Notion
Notion: modular block editor and Relational databases & Kanban boards. Built for enterprise knowledge management. Compare IT Documentation alternatives.Product type
Zendesk Guide
AI-Powered Customer Self-Service & Enterprise Knowledge BaseNotion
All-in-One Connected Workspace, Wiki & Project ManagementBest for
Zendesk Guide
Customer Service, Enterprise IT, E-Commerce, SaaS, Healthcare, RetailNotion
Technology, Startups, Enterprise IT, Marketing, Education, Financial ServicesPricing
Pricing model
Zendesk Guide
Contact VendorNotion
Contact VendorFree trial
Zendesk Guide
Free trial: yesNotion
Free trial: yesDeployment
Deployment options
Zendesk Guide
SaaSCloud
Notion
SaaSCloud
Deployment details
Zendesk Guide
Cloud SaaS; Cloud SaaSNotion
Cloud SaaS; Cloud SaaSData residency
Zendesk Guide
United States; European Union; Australia; AWS Cloud InfrastructureNotion
United States; AWS Cloud InfrastructureKey features
What it offers
Zendesk Guide
- Collaborative WYSIWYG editor
- AI Answer Bot self-service deflection
- Content Cues knowledge gap analysis
- Multi-language translation
- Granular permissions
- Customer self-service help center
- Internal IT knowledge base
- AI ticket deflection
Notion
- Modular block editor
- Relational databases & Kanban boards
- Integrated Notion AI assistant
- Collaborative team wikis
- SAML SSO and audit logging
- Enterprise knowledge management
- Engineering team wikis
- Project and sprint tracking
Platform & access
API access
Zendesk Guide
API access: yesNotion
API access: yesSingle sign-on (SSO)
Zendesk Guide
SSO: yesNotion
SSO: yesRole-based access (RBAC)
Zendesk Guide
RBAC: yesNotion
RBAC: yesMulti-tenant
Zendesk Guide
Multi-tenant: yesNotion
Multi-tenant: yesMobile app
Zendesk Guide
Mobile app: yesNotion
Mobile app: yesSupported platforms
Zendesk Guide
Customer Help CentersInternal IT WikisSupport Agent Workspaces
Notion
Corporate WorkspacesEngineering TeamsKnowledge BasesProject Boards
Compliance
Zendesk Guide
SOC 2 Type IIISO 27001GDPRHIPAAPCI-DSS
Notion
SOC 2 Type IIISO 27001GDPRHIPAACCPA
Integrations & coverage
Integrations
Zendesk Guide
Zendesk SupportZendesk ChatSlackMicrosoft TeamsGoogle AnalyticsSalesforce
Notion
SlackGitHubJiraGoogle DriveFigmaZapierMakeOkta
Industries
Zendesk Guide
Customer ServiceEnterprise ITE-CommerceSaaSHealthcareRetail
Notion
TechnologyStartupsEnterprise ITMarketingEducationFinancial Services
Regions
Zendesk Guide
Global
Notion
Global
Vendor
Company
Zendesk Guide
ZendeskNotion
NotionHeadquarters
Zendesk Guide
San Francisco, California, USANotion
San Francisco, California, USACompany size
Zendesk Guide
5,000+Notion
1,000+Founded
Zendesk Guide
2007Notion
2013