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Put two or three cybersecurity products side by side and see how they differ on deployment, pricing, features, integrations and compliance.
| Product | Zendesk Guide by Zendesk View product | BookStack by BookStack View product |
|---|---|---|
| Overview | ||
| What it is | Zendesk Guide is an AI-Powered customer self-service & enterprise knowledge base for customer self-service help center. See features and IT Documentation alternatives. | BookStack covers Structured Shelf/Book/Page hierarchy and Dual WYSIWYG & Markdown editor for internal IT wiki management. Compare top IT Documentation tools. |
| Product type | AI-Powered Customer Self-Service & Enterprise Knowledge Base | Open-Source Self-Hosted Documentation & Wiki Platform |
| Best for | Customer Service, Enterprise IT, E-Commerce, SaaS, Healthcare, Retail | Software Engineering, Enterprise IT, DevOps, Education, Small Business |
| Pricing | ||
| Pricing model | Contact Vendor | Contact Vendor |
| Free trial | Free trial: yes | Free trial: yes |
| Deployment | ||
| Deployment options | SaaSCloud | On-Premise |
| Deployment details | Cloud SaaS; Cloud SaaS | Self-hosted; Open Source; Self-hosted PHP/MySQL Application; Docker Container; Linux Server |
| Data residency | United States; European Union; Australia; AWS Cloud Infrastructure | Customer Self-Hosted Datacenter / Private Cloud |
| Key features | ||
| What it offers |
|
|
| Platform & access | ||
| API access | API access: yes | API access: yes |
| Single sign-on (SSO) | SSO: yes | SSO: yes |
| Role-based access (RBAC) | RBAC: yes | RBAC: yes |
| Multi-tenant | Multi-tenant: yes | Multi-tenant: no |
| Mobile app | Mobile app: yes | Mobile app: no |
| Supported platforms | Customer Help CentersInternal IT WikisSupport Agent Workspaces | Self-Hosted Web ServersDocker EnvironmentsInternal IT Infrastructures |
| Compliance | SOC 2 Type IIISO 27001GDPRHIPAAPCI-DSS | Open Source GPLv2GDPR compliant in self-hosted deployments |
| Integrations & coverage | ||
| Integrations | Zendesk SupportZendesk ChatSlackMicrosoft TeamsGoogle AnalyticsSalesforce | SAML 2.0OpenID ConnectLDAPGitHubGitLabGoogleSlack Webhooks |
| Industries | Customer ServiceEnterprise ITE-CommerceSaaSHealthcareRetail | Software EngineeringEnterprise ITDevOpsEducationSmall Business |
| Regions | Global | Global |
| Vendor | ||
| Company | Zendesk | BookStack |
| Headquarters | San Francisco, California, USA | Open-source project; distributed community |
| Company size | 5,000+ | 1-10 |
| Founded | 2007 | 2015 |
Overview
What it is
Zendesk Guide
Zendesk Guide is an AI-Powered customer self-service & enterprise knowledge base for customer self-service help center. See features and IT Documentation alternatives.BookStack
BookStack covers Structured Shelf/Book/Page hierarchy and Dual WYSIWYG & Markdown editor for internal IT wiki management. Compare top IT Documentation tools.Product type
Zendesk Guide
AI-Powered Customer Self-Service & Enterprise Knowledge BaseBookStack
Open-Source Self-Hosted Documentation & Wiki PlatformBest for
Zendesk Guide
Customer Service, Enterprise IT, E-Commerce, SaaS, Healthcare, RetailBookStack
Software Engineering, Enterprise IT, DevOps, Education, Small BusinessPricing
Pricing model
Zendesk Guide
Contact VendorBookStack
Contact VendorFree trial
Zendesk Guide
Free trial: yesBookStack
Free trial: yesDeployment
Deployment options
Zendesk Guide
SaaSCloud
BookStack
On-Premise
Deployment details
Zendesk Guide
Cloud SaaS; Cloud SaaSBookStack
Self-hosted; Open Source; Self-hosted PHP/MySQL Application; Docker Container; Linux ServerData residency
Zendesk Guide
United States; European Union; Australia; AWS Cloud InfrastructureBookStack
Customer Self-Hosted Datacenter / Private CloudKey features
What it offers
Zendesk Guide
- Collaborative WYSIWYG editor
- AI Answer Bot self-service deflection
- Content Cues knowledge gap analysis
- Multi-language translation
- Granular permissions
- Customer self-service help center
- Internal IT knowledge base
- AI ticket deflection
BookStack
- Structured Shelf/Book/Page hierarchy
- Dual WYSIWYG & Markdown editor
- Granular role-based permissions
- SAML/OIDC/LDAP authentication
- Multi-format export
- Internal IT wiki management
- Software engineering documentation
- Standard operating procedure hosting
Platform & access
API access
Zendesk Guide
API access: yesBookStack
API access: yesSingle sign-on (SSO)
Zendesk Guide
SSO: yesBookStack
SSO: yesRole-based access (RBAC)
Zendesk Guide
RBAC: yesBookStack
RBAC: yesMulti-tenant
Zendesk Guide
Multi-tenant: yesBookStack
Multi-tenant: noMobile app
Zendesk Guide
Mobile app: yesBookStack
Mobile app: noSupported platforms
Zendesk Guide
Customer Help CentersInternal IT WikisSupport Agent Workspaces
BookStack
Self-Hosted Web ServersDocker EnvironmentsInternal IT Infrastructures
Compliance
Zendesk Guide
SOC 2 Type IIISO 27001GDPRHIPAAPCI-DSS
BookStack
Open Source GPLv2GDPR compliant in self-hosted deployments
Integrations & coverage
Integrations
Zendesk Guide
Zendesk SupportZendesk ChatSlackMicrosoft TeamsGoogle AnalyticsSalesforce
BookStack
SAML 2.0OpenID ConnectLDAPGitHubGitLabGoogleSlack Webhooks
Industries
Zendesk Guide
Customer ServiceEnterprise ITE-CommerceSaaSHealthcareRetail
BookStack
Software EngineeringEnterprise ITDevOpsEducationSmall Business
Regions
Zendesk Guide
Global
BookStack
Global
Vendor
Company
Zendesk Guide
ZendeskBookStack
BookStackHeadquarters
Zendesk Guide
San Francisco, California, USABookStack
Open-source project; distributed communityCompany size
Zendesk Guide
5,000+BookStack
1-10Founded
Zendesk Guide
2007BookStack
2015