Compare products
Put two or three cybersecurity products side by side and see how they differ on deployment, pricing, features, integrations and compliance.
| Product | SolarWinds Service Desk by SolarWinds View product | BMC Helix ITSM by BMC View product |
|---|---|---|
| Overview | ||
| What it is | SolarWinds built SolarWinds Service Desk for ITIL service desk. Explore SLA tracking, review cloud deployment and compare similar IT Service Management products. | Shortlisting IT Service Management tools? BMC Helix ITSM by BMC brings integrated enterprise CMDB, with cloud or hybrid deployment. See strengths and alternatives. |
| Product type | Modern Cloud IT Service Management (ITSM) | Cloud-Native IT Service Management & Operations Platform |
| Best for | Cross-industry, Enterprise IT, Higher Education, Healthcare | Banking, Financial Services, Healthcare, Government, Telecom, Telecommunications, Manufacturing |
| Pricing | ||
| Pricing model | Contact Vendor | Contact Vendor |
| Free trial | Free trial: yes | Free trial: yes |
| Deployment | ||
| Deployment options | SaaSCloud | SaaSCloudHybrid |
| Deployment details | Cloud SaaS; Cloud-delivered SaaS platform | Cloud SaaS; Hybrid; Cloud SaaS; Multi-Cloud; Hybrid Cloud Deployment |
| Data residency | Global; US; EU; APAC | United States; European Union; AWS / Azure Cloud Regions |
| Key features | ||
| What it offers |
|
|
| Platform & access | ||
| API access | API access: yes | API access: yes |
| Single sign-on (SSO) | SSO: yes | SSO: yes |
| Role-based access (RBAC) | RBAC: yes | RBAC: yes |
| Multi-tenant | Multi-tenant: yes | Multi-tenant: yes |
| Mobile app | Mobile app: yes | Mobile app: yes |
| Supported platforms | Cloud IT Service DesksEmployee Portals | Enterprise IT InfrastructuresHybrid DatacentersService Desks |
| Compliance | ITILSOC 2ISO 27001 | SOC 2 Type IIISO 27001FedRAMP AuthorizedGDPRHIPAA |
| Integrations & coverage | ||
| Integrations | SolarWinds DiscoveryActive DirectoryOktaSlackMS Teams | AWSMicrosoft AzureServiceNowJiraMicrosoft TeamsSlackSalesforce |
| Industries | Cross-industryEnterprise ITHigher EducationHealthcare | BankingFinancial ServicesHealthcareGovernmentTelecomTelecommunications+1 more |
| Regions | Global | Global |
| Vendor | ||
| Company | SolarWinds | BMC |
| Headquarters | Austin, Texas, USA | Houston, Texas, USA |
| Company size | 3,000+ | 5,000+ |
| Founded | 1999 | 1980 |
Overview
What it is
SolarWinds Service Desk
SolarWinds built SolarWinds Service Desk for ITIL service desk. Explore SLA tracking, review cloud deployment and compare similar IT Service Management products.BMC Helix ITSM
Shortlisting IT Service Management tools? BMC Helix ITSM by BMC brings integrated enterprise CMDB, with cloud or hybrid deployment. See strengths and alternatives.Product type
SolarWinds Service Desk
Modern Cloud IT Service Management (ITSM)BMC Helix ITSM
Cloud-Native IT Service Management & Operations PlatformBest for
SolarWinds Service Desk
Cross-industry, Enterprise IT, Higher Education, HealthcareBMC Helix ITSM
Banking, Financial Services, Healthcare, Government, Telecom, Telecommunications, ManufacturingPricing
Pricing model
SolarWinds Service Desk
Contact VendorBMC Helix ITSM
Contact VendorFree trial
SolarWinds Service Desk
Free trial: yesBMC Helix ITSM
Free trial: yesDeployment
Deployment options
SolarWinds Service Desk
BMC Helix ITSM
Deployment details
SolarWinds Service Desk
Cloud SaaS; Cloud-delivered SaaS platformBMC Helix ITSM
Cloud SaaS; Hybrid; Cloud SaaS; Multi-Cloud; Hybrid Cloud DeploymentData residency
SolarWinds Service Desk
Global; US; EU; APACBMC Helix ITSM
United States; European Union; AWS / Azure Cloud RegionsKey features
What it offers
SolarWinds Service Desk
- ITIL service desk
- Incident & service request ticketing
- Integrated CMDB
- Automated ticket routing
- SLA tracking
- Incident management
BMC Helix ITSM
- Predictive AI incident routing
- Integrated enterprise CMDB
- Automated change impact analysis
- Omnichannel virtual agents
- ITIL-aligned workflow engine
- Enterprise IT service management
- Predictive incident resolution
- Automated change impact evaluation
Platform & access
API access
SolarWinds Service Desk
API access: yesBMC Helix ITSM
API access: yesSingle sign-on (SSO)
SolarWinds Service Desk
SSO: yesBMC Helix ITSM
SSO: yesRole-based access (RBAC)
SolarWinds Service Desk
RBAC: yesBMC Helix ITSM
RBAC: yesMulti-tenant
SolarWinds Service Desk
Multi-tenant: yesBMC Helix ITSM
Multi-tenant: yesMobile app
SolarWinds Service Desk
Mobile app: yesBMC Helix ITSM
Mobile app: yesSupported platforms
SolarWinds Service Desk
BMC Helix ITSM
Compliance
SolarWinds Service Desk
BMC Helix ITSM
Integrations & coverage
Integrations
SolarWinds Service Desk
BMC Helix ITSM
Industries
SolarWinds Service Desk
BMC Helix ITSM
Regions
SolarWinds Service Desk
BMC Helix ITSM
Vendor
Company
SolarWinds Service Desk
SolarWindsBMC Helix ITSM
BMCHeadquarters
SolarWinds Service Desk
Austin, Texas, USABMC Helix ITSM
Houston, Texas, USACompany size
SolarWinds Service Desk
3,000+BMC Helix ITSM
5,000+Founded
SolarWinds Service Desk
1999BMC Helix ITSM
1980