Compare products
Put two or three cybersecurity products side by side and see how they differ on deployment, pricing, features, integrations and compliance.
| Product | ServiceNow IT Operations Management by ServiceNow View product | BMC Helix ITSM by BMC View product |
|---|---|---|
| Overview | ||
| What it is | ServiceNow IT Operations Management: CMDB sync and AIOps event correlation. Built for AIOps incident noise reduction. Compare IT Service Management alternatives. | Shortlisting IT Service Management tools? BMC Helix ITSM by BMC brings integrated enterprise CMDB, with cloud or hybrid deployment. See strengths and alternatives. |
| Product type | Cloud-Native IT Operations & AIOps Management Suite | Cloud-Native IT Service Management & Operations Platform |
| Best for | Financial Services, Telecommunications, Healthcare, Retail, Public Sector, Banking, Government | Banking, Financial Services, Healthcare, Government, Telecom, Telecommunications, Manufacturing |
| Pricing | ||
| Pricing model | Contact Vendor | Contact Vendor |
| Free trial | Free trial: yes | Free trial: yes |
| Deployment | ||
| Deployment options | SaaSCloudHybrid | SaaSCloudHybrid |
| Deployment details | Cloud SaaS / Hybrid Discovery Gateways; Cloud SaaS; Lightweight Discovery MID Servers | Cloud SaaS; Hybrid; Cloud SaaS; Multi-Cloud; Hybrid Cloud Deployment |
| Data residency | Global datacenter pairs; Regional sovereign clouds | United States; European Union; AWS / Azure Cloud Regions |
| Key features | ||
| What it offers |
|
|
| Platform & access | ||
| API access | API access: yes | API access: yes |
| Single sign-on (SSO) | SSO: yes | SSO: yes |
| Role-based access (RBAC) | RBAC: yes | RBAC: yes |
| Multi-tenant | Multi-tenant: yes | Multi-tenant: yes |
| Mobile app | Mobile app: yes | Mobile app: yes |
| Supported platforms | Hybrid CloudsEnterprise Data CentersMicroservicesNetwork Fabrics | Enterprise IT InfrastructuresHybrid DatacentersService Desks |
| Compliance | SOC 1/2ISO 27001ITIL v4NISTFedRAMP High | SOC 2 Type IIISO 27001FedRAMP AuthorizedGDPRHIPAA |
| Integrations & coverage | ||
| Integrations | AWSMicrosoft AzureGoogle CloudDynatraceDatadogSplunkKubernetes | AWSMicrosoft AzureServiceNowJiraMicrosoft TeamsSlackSalesforce |
| Industries | Financial ServicesTelecommunicationsHealthcareRetailPublic SectorBanking+1 more | BankingFinancial ServicesHealthcareGovernmentTelecomTelecommunications+1 more |
| Regions | Global ServiceNow cloud datacenters | Global |
| Vendor | ||
| Company | ServiceNow | BMC |
| Headquarters | Santa Clara, California, USA | Houston, Texas, USA |
| Company size | 25,000+ | 5,000+ |
| Founded | 2004 | 1980 |
Overview
What it is
ServiceNow IT Operations Management
ServiceNow IT Operations Management: CMDB sync and AIOps event correlation. Built for AIOps incident noise reduction. Compare IT Service Management alternatives.BMC Helix ITSM
Shortlisting IT Service Management tools? BMC Helix ITSM by BMC brings integrated enterprise CMDB, with cloud or hybrid deployment. See strengths and alternatives.Product type
ServiceNow IT Operations Management
Cloud-Native IT Operations & AIOps Management SuiteBMC Helix ITSM
Cloud-Native IT Service Management & Operations PlatformBest for
ServiceNow IT Operations Management
Financial Services, Telecommunications, Healthcare, Retail, Public Sector, Banking, GovernmentBMC Helix ITSM
Banking, Financial Services, Healthcare, Government, Telecom, Telecommunications, ManufacturingPricing
Pricing model
ServiceNow IT Operations Management
Contact VendorBMC Helix ITSM
Contact VendorFree trial
ServiceNow IT Operations Management
Free trial: yesBMC Helix ITSM
Free trial: yesDeployment
Deployment options
ServiceNow IT Operations Management
BMC Helix ITSM
Deployment details
ServiceNow IT Operations Management
Cloud SaaS / Hybrid Discovery Gateways; Cloud SaaS; Lightweight Discovery MID ServersBMC Helix ITSM
Cloud SaaS; Hybrid; Cloud SaaS; Multi-Cloud; Hybrid Cloud DeploymentData residency
ServiceNow IT Operations Management
Global datacenter pairs; Regional sovereign cloudsBMC Helix ITSM
United States; European Union; AWS / Azure Cloud RegionsKey features
What it offers
ServiceNow IT Operations Management
- Agentless hybrid discovery
- Automated service mapping
- AIOps event correlation
- Metric anomaly detection
- Automated remediation workflows
- CMDB sync
- AIOps incident noise reduction
- Automated CMDB discovery
BMC Helix ITSM
- Predictive AI incident routing
- Integrated enterprise CMDB
- Automated change impact analysis
- Omnichannel virtual agents
- ITIL-aligned workflow engine
- Enterprise IT service management
- Predictive incident resolution
- Automated change impact evaluation
Platform & access
API access
ServiceNow IT Operations Management
API access: yesBMC Helix ITSM
API access: yesSingle sign-on (SSO)
ServiceNow IT Operations Management
SSO: yesBMC Helix ITSM
SSO: yesRole-based access (RBAC)
ServiceNow IT Operations Management
RBAC: yesBMC Helix ITSM
RBAC: yesMulti-tenant
ServiceNow IT Operations Management
Multi-tenant: yesBMC Helix ITSM
Multi-tenant: yesMobile app
ServiceNow IT Operations Management
Mobile app: yesBMC Helix ITSM
Mobile app: yesSupported platforms
ServiceNow IT Operations Management
BMC Helix ITSM
Compliance
ServiceNow IT Operations Management
BMC Helix ITSM
Integrations & coverage
Integrations
ServiceNow IT Operations Management
BMC Helix ITSM
Industries
ServiceNow IT Operations Management
BMC Helix ITSM
Regions
ServiceNow IT Operations Management
BMC Helix ITSM
Vendor
Company
ServiceNow IT Operations Management
ServiceNowBMC Helix ITSM
BMCHeadquarters
ServiceNow IT Operations Management
Santa Clara, California, USABMC Helix ITSM
Houston, Texas, USACompany size
ServiceNow IT Operations Management
25,000+BMC Helix ITSM
5,000+Founded
ServiceNow IT Operations Management
2004BMC Helix ITSM
1980