Compare products
Put two or three cybersecurity products side by side and see how they differ on deployment, pricing, features, integrations and compliance.
| Product | Outline Wiki by Outline View product | Zendesk Guide by Zendesk View product |
|---|---|---|
| Overview | ||
| What it is | Looking for IT Documentation software? Outline Wiki by Outline provides fast full-text search for internal team wiki management. Compare features and alternatives. | Zendesk Guide is an AI-Powered customer self-service & enterprise knowledge base for customer self-service help center. See features and IT Documentation alternatives. |
| Product type | Fast Collaborative Team Knowledge Base & Documentation Wiki | AI-Powered Customer Self-Service & Enterprise Knowledge Base |
| Best for | Technology, Startups, Software Development, Remote Teams, Product Design | Customer Service, Enterprise IT, E-Commerce, SaaS, Healthcare, Retail |
| Pricing | ||
| Pricing model | Contact Vendor | Contact Vendor |
| Free trial | Free trial: yes | Free trial: yes |
| Deployment | ||
| Deployment options | SaaSCloudOn-Premise | SaaSCloud |
| Deployment details | Cloud SaaS; Self-hosted; Open Source; Cloud SaaS; Self-hosted Docker Container | Cloud SaaS; Cloud SaaS |
| Data residency | United States; European Union; Customer Infrastructure for Self-Hosted | United States; European Union; Australia; AWS Cloud Infrastructure |
| Key features | ||
| What it offers |
|
|
| Platform & access | ||
| API access | API access: yes | API access: yes |
| Single sign-on (SSO) | SSO: yes | SSO: yes |
| Role-based access (RBAC) | RBAC: yes | RBAC: yes |
| Multi-tenant | Multi-tenant: yes | Multi-tenant: yes |
| Mobile app | Mobile app: no | Mobile app: yes |
| Supported platforms | Corporate WorkspacesEngineering TeamsProduct WikisRemote Offices | Customer Help CentersInternal IT WikisSupport Agent Workspaces |
| Compliance | SOC 2 Type IIISO 27001GDPROpen Source BSL/Commercial | SOC 2 Type IIISO 27001GDPRHIPAAPCI-DSS |
| Integrations & coverage | ||
| Integrations | SlackGoogle WorkspaceMicrosoft Entra IDGitHubFigmaDiscordZapier | Zendesk SupportZendesk ChatSlackMicrosoft TeamsGoogle AnalyticsSalesforce |
| Industries | TechnologyStartupsSoftware DevelopmentRemote TeamsProduct Design | Customer ServiceEnterprise ITE-CommerceSaaSHealthcareRetail |
| Regions | Global | Global |
| Vendor | ||
| Company | Outline | Zendesk |
| Headquarters | San Francisco, California, USA | San Francisco, California, USA |
| Company size | 1-10 | 5,000+ |
| Founded | 2018 | 2007 |
Overview
What it is
Outline Wiki
Looking for IT Documentation software? Outline Wiki by Outline provides fast full-text search for internal team wiki management. Compare features and alternatives.Zendesk Guide
Zendesk Guide is an AI-Powered customer self-service & enterprise knowledge base for customer self-service help center. See features and IT Documentation alternatives.Product type
Outline Wiki
Fast Collaborative Team Knowledge Base & Documentation WikiZendesk Guide
AI-Powered Customer Self-Service & Enterprise Knowledge BaseBest for
Outline Wiki
Technology, Startups, Software Development, Remote Teams, Product DesignZendesk Guide
Customer Service, Enterprise IT, E-Commerce, SaaS, Healthcare, RetailPricing
Pricing model
Outline Wiki
Contact VendorZendesk Guide
Contact VendorFree trial
Outline Wiki
Free trial: yesZendesk Guide
Free trial: yesDeployment
Deployment options
Outline Wiki
SaaSCloudOn-Premise
Zendesk Guide
SaaSCloud
Deployment details
Outline Wiki
Cloud SaaS; Self-hosted; Open Source; Cloud SaaS; Self-hosted Docker ContainerZendesk Guide
Cloud SaaS; Cloud SaaSData residency
Outline Wiki
United States; European Union; Customer Infrastructure for Self-HostedZendesk Guide
United States; European Union; Australia; AWS Cloud InfrastructureKey features
What it offers
Outline Wiki
- Markdown-native real-time collaborative editor
- Nested document collections
- Fast full-text search
- Enterprise SSO integration
- Open-source self-hostable option
- Internal team wiki management
- Engineering documentation
- Remote team knowledge sharing
Zendesk Guide
- Collaborative WYSIWYG editor
- AI Answer Bot self-service deflection
- Content Cues knowledge gap analysis
- Multi-language translation
- Granular permissions
- Customer self-service help center
- Internal IT knowledge base
- AI ticket deflection
Platform & access
API access
Outline Wiki
API access: yesZendesk Guide
API access: yesSingle sign-on (SSO)
Outline Wiki
SSO: yesZendesk Guide
SSO: yesRole-based access (RBAC)
Outline Wiki
RBAC: yesZendesk Guide
RBAC: yesMulti-tenant
Outline Wiki
Multi-tenant: yesZendesk Guide
Multi-tenant: yesMobile app
Outline Wiki
Mobile app: noZendesk Guide
Mobile app: yesSupported platforms
Outline Wiki
Corporate WorkspacesEngineering TeamsProduct WikisRemote Offices
Zendesk Guide
Customer Help CentersInternal IT WikisSupport Agent Workspaces
Compliance
Outline Wiki
SOC 2 Type IIISO 27001GDPROpen Source BSL/Commercial
Zendesk Guide
SOC 2 Type IIISO 27001GDPRHIPAAPCI-DSS
Integrations & coverage
Integrations
Outline Wiki
SlackGoogle WorkspaceMicrosoft Entra IDGitHubFigmaDiscordZapier
Zendesk Guide
Zendesk SupportZendesk ChatSlackMicrosoft TeamsGoogle AnalyticsSalesforce
Industries
Outline Wiki
TechnologyStartupsSoftware DevelopmentRemote TeamsProduct Design
Zendesk Guide
Customer ServiceEnterprise ITE-CommerceSaaSHealthcareRetail
Regions
Outline Wiki
Global
Zendesk Guide
Global
Vendor
Company
Outline Wiki
OutlineZendesk Guide
ZendeskHeadquarters
Outline Wiki
San Francisco, California, USAZendesk Guide
San Francisco, California, USACompany size
Outline Wiki
1-10Zendesk Guide
5,000+Founded
Outline Wiki
2018Zendesk Guide
2007