Compare products
Put two or three cybersecurity products side by side and see how they differ on deployment, pricing, features, integrations and compliance.
| Product | Outline Wiki by Outline View product | Helpjuice by Helpjuice View product |
|---|---|---|
| Overview | ||
| What it is | Looking for IT Documentation software? Outline Wiki by Outline provides fast full-text search for internal team wiki management. Compare features and alternatives. | Helpjuice helps teams with customer self-service support. Explore features like search analytics, cloud deployment and the closest IT Documentation competitors. |
| Product type | Fast Collaborative Team Knowledge Base & Documentation Wiki | Customizable Enterprise Knowledge Base & Wiki Software |
| Best for | Technology, Startups, Software Development, Remote Teams, Product Design | Customer Support, Enterprise IT, E-Commerce, SaaS, Healthcare, Education |
| Pricing | ||
| Pricing model | Contact Vendor | Contact Vendor |
| Free trial | Free trial: yes | Free trial: yes |
| Deployment | ||
| Deployment options | SaaSCloudOn-Premise | SaaSCloud |
| Deployment details | Cloud SaaS; Self-hosted; Open Source; Cloud SaaS; Self-hosted Docker Container | Cloud SaaS; Cloud SaaS |
| Data residency | United States; European Union; Customer Infrastructure for Self-Hosted | United States; AWS Cloud Infrastructure |
| Key features | ||
| What it offers |
|
|
| Platform & access | ||
| API access | API access: yes | API access: yes |
| Single sign-on (SSO) | SSO: yes | SSO: yes |
| Role-based access (RBAC) | RBAC: yes | RBAC: yes |
| Multi-tenant | Multi-tenant: yes | Multi-tenant: yes |
| Mobile app | Mobile app: no | Mobile app: no |
| Supported platforms | Corporate WorkspacesEngineering TeamsProduct WikisRemote Offices | Customer Self-Service PortalsInternal IT WikisSupport Desks |
| Compliance | SOC 2 Type IIISO 27001GDPROpen Source BSL/Commercial | SOC 2 Type IIISO 27001GDPRHIPAA |
| Integrations & coverage | ||
| Integrations | SlackGoogle WorkspaceMicrosoft Entra IDGitHubFigmaDiscordZapier | SlackMicrosoft TeamsZendeskSalesforceGoogle ChromeZapier |
| Industries | TechnologyStartupsSoftware DevelopmentRemote TeamsProduct Design | Customer SupportEnterprise ITE-CommerceSaaSHealthcareEducation |
| Regions | Global | Global |
| Vendor | ||
| Company | Outline | Helpjuice |
| Headquarters | San Francisco, California, USA | Miami, Florida, USA |
| Company size | 1-10 | 51-200 |
| Founded | 2018 | 2011 |
Overview
What it is
Outline Wiki
Looking for IT Documentation software? Outline Wiki by Outline provides fast full-text search for internal team wiki management. Compare features and alternatives.Helpjuice
Helpjuice helps teams with customer self-service support. Explore features like search analytics, cloud deployment and the closest IT Documentation competitors.Product type
Outline Wiki
Fast Collaborative Team Knowledge Base & Documentation WikiHelpjuice
Customizable Enterprise Knowledge Base & Wiki SoftwareBest for
Outline Wiki
Technology, Startups, Software Development, Remote Teams, Product DesignHelpjuice
Customer Support, Enterprise IT, E-Commerce, SaaS, Healthcare, EducationPricing
Pricing model
Outline Wiki
Contact VendorHelpjuice
Contact VendorFree trial
Outline Wiki
Free trial: yesHelpjuice
Free trial: yesDeployment
Deployment options
Outline Wiki
SaaSCloudOn-Premise
Helpjuice
SaaSCloud
Deployment details
Outline Wiki
Cloud SaaS; Self-hosted; Open Source; Cloud SaaS; Self-hosted Docker ContainerHelpjuice
Cloud SaaS; Cloud SaaSData residency
Outline Wiki
United States; European Union; Customer Infrastructure for Self-HostedHelpjuice
United States; AWS Cloud InfrastructureKey features
What it offers
Outline Wiki
- Markdown-native real-time collaborative editor
- Nested document collections
- Fast full-text search
- Enterprise SSO integration
- Open-source self-hostable option
- Internal team wiki management
- Engineering documentation
- Remote team knowledge sharing
Helpjuice
- Natural language search engine
- Collaborative WYSIWYG editor
- Article versioning and decision trees
- Granular role-based permissions
- Search analytics
- Customer self-service support
- Internal SOP documentation
- IT helpdesk knowledge sharing
Platform & access
API access
Outline Wiki
API access: yesHelpjuice
API access: yesSingle sign-on (SSO)
Outline Wiki
SSO: yesHelpjuice
SSO: yesRole-based access (RBAC)
Outline Wiki
RBAC: yesHelpjuice
RBAC: yesMulti-tenant
Outline Wiki
Multi-tenant: yesHelpjuice
Multi-tenant: yesMobile app
Outline Wiki
Mobile app: noHelpjuice
Mobile app: noSupported platforms
Outline Wiki
Corporate WorkspacesEngineering TeamsProduct WikisRemote Offices
Helpjuice
Customer Self-Service PortalsInternal IT WikisSupport Desks
Compliance
Outline Wiki
SOC 2 Type IIISO 27001GDPROpen Source BSL/Commercial
Helpjuice
SOC 2 Type IIISO 27001GDPRHIPAA
Integrations & coverage
Integrations
Outline Wiki
SlackGoogle WorkspaceMicrosoft Entra IDGitHubFigmaDiscordZapier
Helpjuice
SlackMicrosoft TeamsZendeskSalesforceGoogle ChromeZapier
Industries
Outline Wiki
TechnologyStartupsSoftware DevelopmentRemote TeamsProduct Design
Helpjuice
Customer SupportEnterprise ITE-CommerceSaaSHealthcareEducation
Regions
Outline Wiki
Global
Helpjuice
Global
Vendor
Company
Outline Wiki
OutlineHelpjuice
HelpjuiceHeadquarters
Outline Wiki
San Francisco, California, USAHelpjuice
Miami, Florida, USACompany size
Outline Wiki
1-10Helpjuice
51-200Founded
Outline Wiki
2018Helpjuice
2011