Compare products
Put two or three cybersecurity products side by side and see how they differ on deployment, pricing, features, integrations and compliance.
| Product | ManageEngine ServiceDesk Plus MSP by ManageEngine View product | Syncro PSA by Syncro View product |
|---|---|---|
| Overview | ||
| What it is | ManageEngine ServiceDesk Plus MSP is an MSP service desk & PSA for SLA management, asset tracking and client billing. See features and PSA alternatives. | Syncro PSA is a professional services automation & helpdesk platform for MSP service desk management and client billing automation. See features and PSA alternatives. |
| Product type | MSP Service Desk & PSA | Professional Services Automation (PSA) & Helpdesk Platform |
| Best for | Managed Service Providers, IT Services, IT Service Providers | Managed Service Providers (MSPs), IT Services, IT Consulting, System Integrators |
| Pricing | ||
| Pricing model | Contact Vendor | Contact Vendor |
| Free trial | Free trial: yes | Free trial: yes |
| Deployment | ||
| Deployment options | SaaSCloudOn-Premise | SaaSCloud |
| Deployment details | Cloud; On-premises; Cloud SaaS; On-premises server software | Cloud SaaS; Cloud SaaS |
| Data residency | Global; US; EU; India; Australia | United States; Australia |
| Key features | ||
| What it offers |
|
|
| Platform & access | ||
| API access | API access: yes | API access: yes |
| Single sign-on (SSO) | SSO: yes | SSO: yes |
| Role-based access (RBAC) | RBAC: yes | RBAC: yes |
| Multi-tenant | Multi-tenant: yes | Multi-tenant: yes |
| Mobile app | Mobile app: yes | Mobile app: yes |
| Supported platforms | Service DeskITIL Help DeskClient Accounts | Web browsersMobile browsers |
| Compliance | ITILSOC 2ISO 27001GDPR | SOC 2 Type IIGDPR |
| Integrations & coverage | ||
| Integrations | Endpoint Central MSPQuickBooksOpManagerJira | QuickBooks OnlineXeroStripeSyncro RMMPax8Zapier |
| Industries | Managed Service ProvidersIT ServicesIT Service Providers | Managed Service Providers (MSPs)IT ServicesIT ConsultingSystem Integrators |
| Regions | Global | Global |
| Vendor | ||
| Company | ManageEngine | Syncro |
| Headquarters | Chennai, India | Seattle, Washington, USA |
| Company size | 20,000+ | 201-500 |
| Founded | 2002 | 2017 |
Overview
What it is
ManageEngine ServiceDesk Plus MSP
ManageEngine ServiceDesk Plus MSP is an MSP service desk & PSA for SLA management, asset tracking and client billing. See features and PSA alternatives.Syncro PSA
Syncro PSA is a professional services automation & helpdesk platform for MSP service desk management and client billing automation. See features and PSA alternatives.Product type
ManageEngine ServiceDesk Plus MSP
MSP Service Desk & PSASyncro PSA
Professional Services Automation (PSA) & Helpdesk PlatformBest for
ManageEngine ServiceDesk Plus MSP
Managed Service Providers, IT Services, IT Service ProvidersSyncro PSA
Managed Service Providers (MSPs), IT Services, IT Consulting, System IntegratorsPricing
Pricing model
ManageEngine ServiceDesk Plus MSP
Contact VendorSyncro PSA
Contact VendorFree trial
ManageEngine ServiceDesk Plus MSP
Free trial: yesSyncro PSA
Free trial: yesDeployment
Deployment options
ManageEngine ServiceDesk Plus MSP
Syncro PSA
Deployment details
ManageEngine ServiceDesk Plus MSP
Cloud; On-premises; Cloud SaaS; On-premises server softwareSyncro PSA
Cloud SaaS; Cloud SaaSData residency
ManageEngine ServiceDesk Plus MSP
Global; US; EU; India; AustraliaSyncro PSA
United States; AustraliaKey features
What it offers
ManageEngine ServiceDesk Plus MSP
- ITIL service desk
- Multi-tenant client segregation
- SLA management
- Recurring contract billing
- Asset management
- MSP incident ticketing
- Asset tracking
- Client billing
Syncro PSA
- Automated ticket lifecycle
- Recurring contract billing
- Technician time tracking
- Customer portal
- SLA management
- Accounting synchronization
- Stripe payments
- MSP service desk management
Platform & access
API access
ManageEngine ServiceDesk Plus MSP
API access: yesSyncro PSA
API access: yesSingle sign-on (SSO)
ManageEngine ServiceDesk Plus MSP
SSO: yesSyncro PSA
SSO: yesRole-based access (RBAC)
ManageEngine ServiceDesk Plus MSP
RBAC: yesSyncro PSA
RBAC: yesMulti-tenant
ManageEngine ServiceDesk Plus MSP
Multi-tenant: yesSyncro PSA
Multi-tenant: yesMobile app
ManageEngine ServiceDesk Plus MSP
Mobile app: yesSyncro PSA
Mobile app: yesSupported platforms
ManageEngine ServiceDesk Plus MSP
Syncro PSA
Compliance
ManageEngine ServiceDesk Plus MSP
Syncro PSA
Integrations & coverage
Integrations
ManageEngine ServiceDesk Plus MSP
Syncro PSA
Industries
ManageEngine ServiceDesk Plus MSP
Syncro PSA
Regions
ManageEngine ServiceDesk Plus MSP
Syncro PSA
Vendor
Company
ManageEngine ServiceDesk Plus MSP
ManageEngineSyncro PSA
SyncroHeadquarters
ManageEngine ServiceDesk Plus MSP
Chennai, IndiaSyncro PSA
Seattle, Washington, USACompany size
ManageEngine ServiceDesk Plus MSP
20,000+Syncro PSA
201-500Founded
ManageEngine ServiceDesk Plus MSP
2002Syncro PSA
2017