Compare products
Put two or three cybersecurity products side by side and see how they differ on deployment, pricing, features, integrations and compliance.
| Product | ManageEngine ServiceDesk Plus MSP by ManageEngine View product | SuperOps by SuperOps View product |
|---|---|---|
| Overview | ||
| What it is | ManageEngine ServiceDesk Plus MSP is an MSP service desk & PSA for SLA management, asset tracking and client billing. See features and PSA alternatives. | SuperOps: remote monitoring and management, patch management and scripting and automation. Built for client billing and endpoint management. Compare PSA alternatives. |
| Product type | MSP Service Desk & PSA | Unified PSA-RMM Platform for MSPs and IT Teams |
| Best for | Managed Service Providers, IT Services, IT Service Providers | MSPs, IT Service Providers, Internal IT Teams, SMBs, Education |
| Pricing | ||
| Pricing model | Contact Vendor | Contact Vendor |
| Free trial | Free trial: yes | Free trial: yes |
| Deployment | ||
| Deployment options | SaaSCloudOn-Premise | SaaSCloud |
| Deployment details | Cloud; On-premises; Cloud SaaS; On-premises server software | Cloud (SaaS); SaaS |
| Data residency | Global; US; EU; India; Australia | |
| Key features | ||
| What it offers |
|
|
| Platform & access | ||
| API access | API access: yes | API access: yes |
| Single sign-on (SSO) | SSO: yes | SSO: yes |
| Role-based access (RBAC) | RBAC: yes | RBAC: yes |
| Multi-tenant | Multi-tenant: yes | Multi-tenant: yes |
| Mobile app | Mobile app: yes | Mobile app: yes |
| Supported platforms | Service DeskITIL Help DeskClient Accounts | WindowsmacOSLinuxiOSAndroid |
| Compliance | ITILSOC 2ISO 27001GDPR | SOC 2 Type IIGDPR |
| Integrations & coverage | ||
| Integrations | Endpoint Central MSPQuickBooksOpManagerJira | Microsoft 365QuickBooksXeroBitdefenderSentinelOneHuntressAcronisDropsuite+4 more |
| Industries | Managed Service ProvidersIT ServicesIT Service Providers | MSPsIT Service ProvidersInternal IT TeamsSMBsEducation |
| Regions | Global | Global |
| Vendor | ||
| Company | ManageEngine | SuperOps |
| Headquarters | Chennai, India | Chennai, India |
| Company size | 20,000+ | 201-500 |
| Founded | 2002 | 2020 |
Overview
What it is
ManageEngine ServiceDesk Plus MSP
ManageEngine ServiceDesk Plus MSP is an MSP service desk & PSA for SLA management, asset tracking and client billing. See features and PSA alternatives.SuperOps
SuperOps: remote monitoring and management, patch management and scripting and automation. Built for client billing and endpoint management. Compare PSA alternatives.Product type
ManageEngine ServiceDesk Plus MSP
MSP Service Desk & PSASuperOps
Unified PSA-RMM Platform for MSPs and IT TeamsBest for
ManageEngine ServiceDesk Plus MSP
Managed Service Providers, IT Services, IT Service ProvidersSuperOps
MSPs, IT Service Providers, Internal IT Teams, SMBs, EducationPricing
Pricing model
ManageEngine ServiceDesk Plus MSP
Contact VendorSuperOps
Contact VendorFree trial
ManageEngine ServiceDesk Plus MSP
Free trial: yesSuperOps
Free trial: yesDeployment
Deployment options
ManageEngine ServiceDesk Plus MSP
SuperOps
Deployment details
ManageEngine ServiceDesk Plus MSP
Cloud; On-premises; Cloud SaaS; On-premises server softwareSuperOps
Cloud (SaaS); SaaSData residency
ManageEngine ServiceDesk Plus MSP
Global; US; EU; India; AustraliaSuperOps
Key features
What it offers
ManageEngine ServiceDesk Plus MSP
- ITIL service desk
- Multi-tenant client segregation
- SLA management
- Recurring contract billing
- Asset management
- MSP incident ticketing
- Asset tracking
- Client billing
SuperOps
- Remote monitoring and management
- Patch management
- Scripting and automation
- Ticketing and SLAs
- Contracts and billing
- IT documentation
- Network monitoring
- AI agents and ticket summaries
Platform & access
API access
ManageEngine ServiceDesk Plus MSP
API access: yesSuperOps
API access: yesSingle sign-on (SSO)
ManageEngine ServiceDesk Plus MSP
SSO: yesSuperOps
SSO: yesRole-based access (RBAC)
ManageEngine ServiceDesk Plus MSP
RBAC: yesSuperOps
RBAC: yesMulti-tenant
ManageEngine ServiceDesk Plus MSP
Multi-tenant: yesSuperOps
Multi-tenant: yesMobile app
ManageEngine ServiceDesk Plus MSP
Mobile app: yesSuperOps
Mobile app: yesSupported platforms
ManageEngine ServiceDesk Plus MSP
SuperOps
Compliance
ManageEngine ServiceDesk Plus MSP
SuperOps
Integrations & coverage
Integrations
ManageEngine ServiceDesk Plus MSP
SuperOps
Industries
ManageEngine ServiceDesk Plus MSP
SuperOps
Regions
ManageEngine ServiceDesk Plus MSP
SuperOps
Vendor
Company
ManageEngine ServiceDesk Plus MSP
ManageEngineSuperOps
SuperOpsHeadquarters
ManageEngine ServiceDesk Plus MSP
Chennai, IndiaSuperOps
Chennai, IndiaCompany size
ManageEngine ServiceDesk Plus MSP
20,000+SuperOps
201-500Founded
ManageEngine ServiceDesk Plus MSP
2002SuperOps
2020