Compare products
Put two or three cybersecurity products side by side and see how they differ on deployment, pricing, features, integrations and compliance.
| Product | ManageEngine ServiceDesk Plus MSP by ManageEngine View product | Pulseway PSA by Pulseway View product |
|---|---|---|
| Overview | ||
| What it is | ManageEngine ServiceDesk Plus MSP is an MSP service desk & PSA for SLA management, asset tracking and client billing. See features and PSA alternatives. | Evaluating Pulseway PSA? See how this PSA tool handles time tracking and client project management, where it fits best and which alternatives to compare. |
| Product type | MSP Service Desk & PSA | Integrated Service Desk Ticketing & Time Billing |
| Best for | Managed Service Providers, IT Services, IT Service Providers | MSPs, Technology Support Teams |
| Pricing | ||
| Pricing model | Contact Vendor | Contact Vendor |
| Free trial | Free trial: yes | Free trial: yes |
| Deployment | ||
| Deployment options | SaaSCloudOn-Premise | SaaSCloud |
| Deployment details | Cloud; On-premises; Cloud SaaS; On-premises server software | Cloud (SaaS); Mobile App; Cloud SaaS; Mobile app |
| Data residency | Global; US; EU; India; Australia | US; EU; Global |
| Key features | ||
| What it offers |
|
|
| Platform & access | ||
| API access | API access: yes | API access: yes |
| Single sign-on (SSO) | SSO: yes | SSO: yes |
| Role-based access (RBAC) | RBAC: yes | RBAC: yes |
| Multi-tenant | Multi-tenant: yes | Multi-tenant: yes |
| Mobile app | Mobile app: yes | Mobile app: yes |
| Supported platforms | Service DeskITIL Help DeskClient Accounts | Pulseway RMMQuickBooksXeroMobile AppsWeb Portal |
| Compliance | ITILSOC 2ISO 27001GDPR | SOC 2 Type IIISO 27001GDPR |
| Integrations & coverage | ||
| Integrations | Endpoint Central MSPQuickBooksOpManagerJira | Pulseway RMMQuickBooksXero |
| Industries | Managed Service ProvidersIT ServicesIT Service Providers | MSPsTechnology Support Teams |
| Regions | Global | GlobalUSEU |
| Vendor | ||
| Company | ManageEngine | Pulseway |
| Headquarters | Chennai, India | Dublin, Ireland |
| Company size | 20,000+ | 51-200 |
| Founded | 2002 | 2011 |
Overview
What it is
ManageEngine ServiceDesk Plus MSP
ManageEngine ServiceDesk Plus MSP is an MSP service desk & PSA for SLA management, asset tracking and client billing. See features and PSA alternatives.Pulseway PSA
Evaluating Pulseway PSA? See how this PSA tool handles time tracking and client project management, where it fits best and which alternatives to compare.Product type
ManageEngine ServiceDesk Plus MSP
MSP Service Desk & PSAPulseway PSA
Integrated Service Desk Ticketing & Time BillingBest for
ManageEngine ServiceDesk Plus MSP
Managed Service Providers, IT Services, IT Service ProvidersPulseway PSA
MSPs, Technology Support TeamsPricing
Pricing model
ManageEngine ServiceDesk Plus MSP
Contact VendorPulseway PSA
Contact VendorFree trial
ManageEngine ServiceDesk Plus MSP
Free trial: yesPulseway PSA
Free trial: yesDeployment
Deployment options
ManageEngine ServiceDesk Plus MSP
Pulseway PSA
Deployment details
ManageEngine ServiceDesk Plus MSP
Cloud; On-premises; Cloud SaaS; On-premises server softwarePulseway PSA
Cloud (SaaS); Mobile App; Cloud SaaS; Mobile appData residency
ManageEngine ServiceDesk Plus MSP
Global; US; EU; India; AustraliaPulseway PSA
US; EU; GlobalKey features
What it offers
ManageEngine ServiceDesk Plus MSP
- ITIL service desk
- Multi-tenant client segregation
- SLA management
- Recurring contract billing
- Asset management
- MSP incident ticketing
- Asset tracking
- Client billing
Pulseway PSA
- Integrated service desk ticketing
- Automated contract billing
- Time tracking
- Client project management
- IT Service Management
- PSA
- Service Desk
- Ticketing & Billing
Platform & access
API access
ManageEngine ServiceDesk Plus MSP
API access: yesPulseway PSA
API access: yesSingle sign-on (SSO)
ManageEngine ServiceDesk Plus MSP
SSO: yesPulseway PSA
SSO: yesRole-based access (RBAC)
ManageEngine ServiceDesk Plus MSP
RBAC: yesPulseway PSA
RBAC: yesMulti-tenant
ManageEngine ServiceDesk Plus MSP
Multi-tenant: yesPulseway PSA
Multi-tenant: yesMobile app
ManageEngine ServiceDesk Plus MSP
Mobile app: yesPulseway PSA
Mobile app: yesSupported platforms
ManageEngine ServiceDesk Plus MSP
Pulseway PSA
Compliance
ManageEngine ServiceDesk Plus MSP
Pulseway PSA
Integrations & coverage
Integrations
ManageEngine ServiceDesk Plus MSP
Pulseway PSA
Industries
ManageEngine ServiceDesk Plus MSP
Pulseway PSA
Regions
ManageEngine ServiceDesk Plus MSP
Pulseway PSA
Vendor
Company
ManageEngine ServiceDesk Plus MSP
ManageEnginePulseway PSA
PulsewayHeadquarters
ManageEngine ServiceDesk Plus MSP
Chennai, IndiaPulseway PSA
Dublin, IrelandCompany size
ManageEngine ServiceDesk Plus MSP
20,000+Pulseway PSA
51-200Founded
ManageEngine ServiceDesk Plus MSP
2002Pulseway PSA
2011