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Put two or three cybersecurity products side by side and see how they differ on deployment, pricing, features, integrations and compliance.

ManageEngine ServiceDesk Plus MSPITarian2 of 3 products

Side-by-side comparison of ManageEngine ServiceDesk Plus MSP, ITarian
Product	ManageEngine ServiceDesk Plus MSP by ManageEngine View product	ITarian by ITarian View product
Overview
What it is	ManageEngine ServiceDesk Plus MSP is an MSP service desk & PSA for SLA management, asset tracking and client billing. See features and PSA alternatives.	ITarian helps teams with remote endpoint monitoring. Explore features like software scripting, cloud deployment and the closest IT Service Management competitors.
Product type	MSP Service Desk & PSA	Cloud-Based RMM & IT Service Desk Platform for MSPs
Best for	Managed Service Providers, IT Services, IT Service Providers	Managed Service Providers (MSPs), IT Services, Small Businesses, Education
Pricing
Pricing model	Contact Vendor	Contact Vendor
Free trial	Free trial: yes	Free trial: yes
Deployment
Deployment options	SaaSCloudOn-Premise	SaaSCloudOn-Premise
Deployment details	Cloud; On-premises; Cloud SaaS; On-premises server software	Cloud SaaS; Cloud SaaS; Client Endpoint Agent
Data residency	Global; US; EU; India; Australia	United States; European Union; AWS Cloud Infrastructure
Key features
What it offers	ITIL service desk Multi-tenant client segregation SLA management Recurring contract billing Asset management MSP incident ticketing Asset tracking Client billing	Remote monitoring and management (RMM) Integrated remote desktop access Automated patch management ITIL service desk ticketing Software scripting Remote endpoint monitoring Automated software patching Remote desktop IT support
Platform & access
API access	API access: yes	API access: yes
Single sign-on (SSO)	SSO: yes	SSO: yes
Role-based access (RBAC)	RBAC: yes	RBAC: yes
Multi-tenant	Multi-tenant: yes	Multi-tenant: yes
Mobile app	Mobile app: yes	Mobile app: yes
Supported platforms	Service DeskITIL Help DeskClient Accounts	DesktopsLaptopsWindows/Linux ServersNetwork Devices
Compliance	ITILSOC 2ISO 27001GDPR	SOC 2 Type IIISO 27001GDPR
Integrations & coverage
Integrations	Endpoint Central MSPQuickBooksOpManagerJira	Active DirectoryConnectWiseAutotaskComodo SecurityWebhooks
Industries	Managed Service ProvidersIT ServicesIT Service Providers	Managed Service Providers (MSPs)IT ServicesSmall BusinessesEducation
Regions	Global	Global
Vendor
Company	ManageEngine	ITarian
Headquarters	Chennai, India	Bloomfield, New Jersey, USA
Company size	20,000+	201-500
Founded	2002	2015

ManageEngine ServiceDesk Plus MSP

by ManageEngine

View product

ITarian

by ITarian

View product

Overview

What it is

ManageEngine ServiceDesk Plus MSP

ManageEngine ServiceDesk Plus MSP is an MSP service desk & PSA for SLA management, asset tracking and client billing. See features and PSA alternatives.

ITarian

ITarian helps teams with remote endpoint monitoring. Explore features like software scripting, cloud deployment and the closest IT Service Management competitors.

Product type

ManageEngine ServiceDesk Plus MSP

MSP Service Desk & PSA

ITarian

Cloud-Based RMM & IT Service Desk Platform for MSPs

Best for

ManageEngine ServiceDesk Plus MSP

Managed Service Providers, IT Services, IT Service Providers

ITarian

Managed Service Providers (MSPs), IT Services, Small Businesses, Education

Pricing

Pricing model

ManageEngine ServiceDesk Plus MSP

Contact Vendor

ITarian

Contact Vendor

Free trial

ManageEngine ServiceDesk Plus MSP

ITarian

Deployment

Deployment options

ManageEngine ServiceDesk Plus MSP

SaaSCloudOn-Premise

ITarian

SaaSCloudOn-Premise

Deployment details

ManageEngine ServiceDesk Plus MSP

Cloud; On-premises; Cloud SaaS; On-premises server software

ITarian

Cloud SaaS; Cloud SaaS; Client Endpoint Agent

Data residency

ManageEngine ServiceDesk Plus MSP

Global; US; EU; India; Australia

ITarian

United States; European Union; AWS Cloud Infrastructure

Key features

What it offers

ManageEngine ServiceDesk Plus MSP

ITIL service desk
Multi-tenant client segregation
SLA management
Recurring contract billing
Asset management
MSP incident ticketing
Asset tracking
Client billing

ITarian

Remote monitoring and management (RMM)
Integrated remote desktop access
Automated patch management
ITIL service desk ticketing
Software scripting
Remote endpoint monitoring
Automated software patching
Remote desktop IT support

Platform & access

API access

ManageEngine ServiceDesk Plus MSP

ITarian

Single sign-on (SSO)

ManageEngine ServiceDesk Plus MSP

ITarian

Role-based access (RBAC)

ManageEngine ServiceDesk Plus MSP

ITarian

Multi-tenant

ManageEngine ServiceDesk Plus MSP

ITarian

Mobile app

ManageEngine ServiceDesk Plus MSP

ITarian

Supported platforms

ManageEngine ServiceDesk Plus MSP

Service DeskITIL Help DeskClient Accounts

ITarian

DesktopsLaptopsWindows/Linux ServersNetwork Devices

Compliance

ManageEngine ServiceDesk Plus MSP

ITILSOC 2ISO 27001GDPR

ITarian

SOC 2 Type IIISO 27001GDPR

Integrations & coverage

Integrations

ManageEngine ServiceDesk Plus MSP

Endpoint Central MSPQuickBooksOpManagerJira

ITarian

Active DirectoryConnectWiseAutotaskComodo SecurityWebhooks

Industries

ManageEngine ServiceDesk Plus MSP

Managed Service ProvidersIT ServicesIT Service Providers

ITarian

Managed Service Providers (MSPs)IT ServicesSmall BusinessesEducation

Regions

ManageEngine ServiceDesk Plus MSP

Global

ITarian

Global

Vendor

Company

ManageEngine ServiceDesk Plus MSP

ManageEngine

ITarian

Headquarters

ManageEngine ServiceDesk Plus MSP

Chennai, India

ITarian

Bloomfield, New Jersey, USA

Company size

ManageEngine ServiceDesk Plus MSP

20,000+

ITarian

201-500

Founded

ManageEngine ServiceDesk Plus MSP

2002

ITarian

2015