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ManageEngine ServiceDesk Plus MSPHaloPSA2 of 3 products

Side-by-side comparison of ManageEngine ServiceDesk Plus MSP, HaloPSA
Product	ManageEngine ServiceDesk Plus MSP by ManageEngine View product	HaloPSA by Halo Service Solutions View product
Overview
What it is	ManageEngine ServiceDesk Plus MSP is an MSP service desk & PSA for SLA management, asset tracking and client billing. See features and PSA alternatives.	Get the facts on HaloPSA: integrated ITIL service desk and automated recurring billing. Built for IT asset tracking. Compare it with other PSA options before you decide.
Product type	MSP Service Desk & PSA	All-in-One Professional Services Automation (PSA) for MSPs
Best for	Managed Service Providers, IT Services, IT Service Providers	Managed Service Providers (MSPs), IT Services, Enterprise IT, System Integrators
Pricing
Pricing model	Contact Vendor	Contact Vendor
Free trial	Free trial: yes	Free trial: yes
Deployment
Deployment options	SaaSCloudOn-Premise	SaaSCloudOn-Premise
Deployment details	Cloud; On-premises; Cloud SaaS; On-premises server software	Cloud SaaS; On-premises; Cloud SaaS; On-premises Server
Data residency	Global; US; EU; India; Australia	United Kingdom; United States; European Union; Australia
Key features
What it offers	ITIL service desk Multi-tenant client segregation SLA management Recurring contract billing Asset management MSP incident ticketing Asset tracking Client billing	Integrated ITIL service desk Automated recurring billing RMM tool synchronization Project and SLA management Client self-service portal MSP service desk automation Recurring contract billing IT asset tracking
Platform & access
API access	API access: yes	API access: yes
Single sign-on (SSO)	SSO: yes	SSO: yes
Role-based access (RBAC)	RBAC: yes	RBAC: yes
Multi-tenant	Multi-tenant: yes	Multi-tenant: yes
Mobile app	Mobile app: yes	Mobile app: yes
Supported platforms	Service DeskITIL Help DeskClient Accounts	MSP Client InfrastructureEnterprise Service DesksIT Assets
Compliance	ITILSOC 2ISO 27001GDPR	SOC 2 Type IIISO 27001GDPRCyber Essentials
Integrations & coverage
Integrations	Endpoint Central MSPQuickBooksOpManagerJira	NinjaOneDatto RMMConnectWiseMicrosoft 365XeroQuickBooksStripe
Industries	Managed Service ProvidersIT ServicesIT Service Providers	Managed Service Providers (MSPs)IT ServicesEnterprise ITSystem Integrators
Regions	Global	Global
Vendor
Company	ManageEngine	Halo Service Solutions
Headquarters	Chennai, India	Stowmarket, Suffolk, United Kingdom
Company size	20,000+	201-500
Founded	2002	1994

ManageEngine ServiceDesk Plus MSP

by ManageEngine

View product

HaloPSA

by Halo Service Solutions

View product

Overview

What it is

ManageEngine ServiceDesk Plus MSP

ManageEngine ServiceDesk Plus MSP is an MSP service desk & PSA for SLA management, asset tracking and client billing. See features and PSA alternatives.

HaloPSA

Get the facts on HaloPSA: integrated ITIL service desk and automated recurring billing. Built for IT asset tracking. Compare it with other PSA options before you decide.

Product type

ManageEngine ServiceDesk Plus MSP

MSP Service Desk & PSA

HaloPSA

All-in-One Professional Services Automation (PSA) for MSPs

Best for

ManageEngine ServiceDesk Plus MSP

Managed Service Providers, IT Services, IT Service Providers

HaloPSA

Managed Service Providers (MSPs), IT Services, Enterprise IT, System Integrators

Pricing

Pricing model

ManageEngine ServiceDesk Plus MSP

Contact Vendor

HaloPSA

Contact Vendor

Free trial

ManageEngine ServiceDesk Plus MSP

HaloPSA

Deployment

Deployment options

ManageEngine ServiceDesk Plus MSP

SaaSCloudOn-Premise

HaloPSA

SaaSCloudOn-Premise

Deployment details

ManageEngine ServiceDesk Plus MSP

Cloud; On-premises; Cloud SaaS; On-premises server software

HaloPSA

Cloud SaaS; On-premises; Cloud SaaS; On-premises Server

Data residency

ManageEngine ServiceDesk Plus MSP

Global; US; EU; India; Australia

HaloPSA

United Kingdom; United States; European Union; Australia

Key features

What it offers

ManageEngine ServiceDesk Plus MSP

ITIL service desk
Multi-tenant client segregation
SLA management
Recurring contract billing
Asset management
MSP incident ticketing
Asset tracking
Client billing

HaloPSA

Integrated ITIL service desk
Automated recurring billing
RMM tool synchronization
Project and SLA management
Client self-service portal
MSP service desk automation
Recurring contract billing
IT asset tracking

Platform & access

API access

ManageEngine ServiceDesk Plus MSP

HaloPSA

Single sign-on (SSO)

ManageEngine ServiceDesk Plus MSP

HaloPSA

Role-based access (RBAC)

ManageEngine ServiceDesk Plus MSP

HaloPSA

Multi-tenant

ManageEngine ServiceDesk Plus MSP

HaloPSA

Mobile app

ManageEngine ServiceDesk Plus MSP

HaloPSA

Supported platforms

ManageEngine ServiceDesk Plus MSP

Service DeskITIL Help DeskClient Accounts

HaloPSA

MSP Client InfrastructureEnterprise Service DesksIT Assets

Compliance

ManageEngine ServiceDesk Plus MSP

ITILSOC 2ISO 27001GDPR

HaloPSA

SOC 2 Type IIISO 27001GDPRCyber Essentials

Integrations & coverage

Integrations

ManageEngine ServiceDesk Plus MSP

Endpoint Central MSPQuickBooksOpManagerJira

HaloPSA

NinjaOneDatto RMMConnectWiseMicrosoft 365XeroQuickBooksStripe

Industries

ManageEngine ServiceDesk Plus MSP

Managed Service ProvidersIT ServicesIT Service Providers

HaloPSA

Managed Service Providers (MSPs)IT ServicesEnterprise ITSystem Integrators

Regions

ManageEngine ServiceDesk Plus MSP

Global

HaloPSA

Global

Vendor

Company

ManageEngine ServiceDesk Plus MSP

ManageEngine

HaloPSA

Halo Service Solutions

Headquarters

ManageEngine ServiceDesk Plus MSP

Chennai, India

HaloPSA

Stowmarket, Suffolk, United Kingdom

Company size

ManageEngine ServiceDesk Plus MSP

20,000+

HaloPSA

201-500

Founded

ManageEngine ServiceDesk Plus MSP

2002

HaloPSA

1994