Compare products
Put two or three cybersecurity products side by side and see how they differ on deployment, pricing, features, integrations and compliance.
| Product | KACE Systems Management Appliance by Quest View product | BMC Helix ITSM by BMC View product |
|---|---|---|
| Overview | ||
| What it is | KACE Systems Management Appliance: automated asset discovery and multi-OS patch management. Built for IT asset discovery. Compare Endpoint Management alternatives. | Shortlisting IT Service Management tools? BMC Helix ITSM by BMC brings integrated enterprise CMDB, with cloud or hybrid deployment. See strengths and alternatives. |
| Product type | Unified Endpoint Management & Systems Lifecycle Appliance | Cloud-Native IT Service Management & Operations Platform |
| Best for | Education, Government, Healthcare, Enterprise IT, Financial Services | Banking, Financial Services, Healthcare, Government, Telecom, Telecommunications, Manufacturing |
| Pricing | ||
| Pricing model | Contact Vendor | Contact Vendor |
| Free trial | Free trial: yes | Free trial: yes |
| Deployment | ||
| Deployment options | CloudOn-Premise | SaaSCloudHybrid |
| Deployment details | On-premises; Cloud; Virtual Appliance; Virtual Appliance (VMware, Hyper-V, Nutanix); Hosted Cloud; Hardware Appliance | Cloud SaaS; Hybrid; Cloud SaaS; Multi-Cloud; Hybrid Cloud Deployment |
| Data residency | Customer Datacenter / Private Cloud / Hosted Cloud Regions | United States; European Union; AWS / Azure Cloud Regions |
| Key features | ||
| What it offers |
|
|
| Platform & access | ||
| API access | API access: yes | API access: yes |
| Single sign-on (SSO) | SSO: yes | SSO: yes |
| Role-based access (RBAC) | RBAC: yes | RBAC: yes |
| Multi-tenant | Multi-tenant: yes | Multi-tenant: yes |
| Mobile app | Mobile app: yes | Mobile app: yes |
| Supported platforms | LaptopsDesktopsVirtual MachinesNetwork DevicesPrinters | Enterprise IT InfrastructuresHybrid DatacentersService Desks |
| Compliance | NISTCIS ControlsHIPAASOXISO 27001 | SOC 2 Type IIISO 27001FedRAMP AuthorizedGDPRHIPAA |
| Integrations & coverage | ||
| Integrations | Active DirectoryMicrosoft Entra IDQuest KACE Service DeskVMwareHyper-V | AWSMicrosoft AzureServiceNowJiraMicrosoft TeamsSlackSalesforce |
| Industries | EducationGovernmentHealthcareEnterprise ITFinancial Services | BankingFinancial ServicesHealthcareGovernmentTelecomTelecommunications+1 more |
| Regions | Global | Global |
| Vendor | ||
| Company | Quest | BMC |
| Headquarters | Aliso Viejo, California, USA | Houston, Texas, USA |
| Company size | 1,001-5,000 | 5,000+ |
| Founded | 1987 | 1980 |
Overview
What it is
KACE Systems Management Appliance
KACE Systems Management Appliance: automated asset discovery and multi-OS patch management. Built for IT asset discovery. Compare Endpoint Management alternatives.BMC Helix ITSM
Shortlisting IT Service Management tools? BMC Helix ITSM by BMC brings integrated enterprise CMDB, with cloud or hybrid deployment. See strengths and alternatives.Product type
KACE Systems Management Appliance
Unified Endpoint Management & Systems Lifecycle ApplianceBMC Helix ITSM
Cloud-Native IT Service Management & Operations PlatformBest for
KACE Systems Management Appliance
Education, Government, Healthcare, Enterprise IT, Financial ServicesBMC Helix ITSM
Banking, Financial Services, Healthcare, Government, Telecom, Telecommunications, ManufacturingPricing
Pricing model
KACE Systems Management Appliance
Contact VendorBMC Helix ITSM
Contact VendorFree trial
KACE Systems Management Appliance
Free trial: yesBMC Helix ITSM
Free trial: yesDeployment
Deployment options
KACE Systems Management Appliance
BMC Helix ITSM
Deployment details
KACE Systems Management Appliance
On-premises; Cloud; Virtual Appliance; Virtual Appliance (VMware, Hyper-V, Nutanix); Hosted Cloud; Hardware ApplianceBMC Helix ITSM
Cloud SaaS; Hybrid; Cloud SaaS; Multi-Cloud; Hybrid Cloud DeploymentData residency
KACE Systems Management Appliance
Customer Datacenter / Private Cloud / Hosted Cloud RegionsBMC Helix ITSM
United States; European Union; AWS / Azure Cloud RegionsKey features
What it offers
KACE Systems Management Appliance
- Automated asset discovery
- multi-OS patch management
- Software distribution
- License compliance tracking
- Integrated IT service desk
- Automated patch deployment
- IT asset discovery
- Software license compliance
BMC Helix ITSM
- Predictive AI incident routing
- Integrated enterprise CMDB
- Automated change impact analysis
- Omnichannel virtual agents
- ITIL-aligned workflow engine
- Enterprise IT service management
- Predictive incident resolution
- Automated change impact evaluation
Platform & access
API access
KACE Systems Management Appliance
API access: yesBMC Helix ITSM
API access: yesSingle sign-on (SSO)
KACE Systems Management Appliance
SSO: yesBMC Helix ITSM
SSO: yesRole-based access (RBAC)
KACE Systems Management Appliance
RBAC: yesBMC Helix ITSM
RBAC: yesMulti-tenant
KACE Systems Management Appliance
Multi-tenant: yesBMC Helix ITSM
Multi-tenant: yesMobile app
KACE Systems Management Appliance
Mobile app: yesBMC Helix ITSM
Mobile app: yesSupported platforms
KACE Systems Management Appliance
BMC Helix ITSM
Compliance
KACE Systems Management Appliance
BMC Helix ITSM
Integrations & coverage
Integrations
KACE Systems Management Appliance
BMC Helix ITSM
Industries
KACE Systems Management Appliance
BMC Helix ITSM
Regions
KACE Systems Management Appliance
BMC Helix ITSM
Vendor
Company
KACE Systems Management Appliance
QuestBMC Helix ITSM
BMCHeadquarters
KACE Systems Management Appliance
Aliso Viejo, California, USABMC Helix ITSM
Houston, Texas, USACompany size
KACE Systems Management Appliance
1,001-5,000BMC Helix ITSM
5,000+Founded
KACE Systems Management Appliance
1987BMC Helix ITSM
1980