Compare products
Put two or three cybersecurity products side by side and see how they differ on deployment, pricing, features, integrations and compliance.
| Product | Helpjuice by Helpjuice View product | Outline Wiki by Outline View product |
|---|---|---|
| Overview | ||
| What it is | Helpjuice helps teams with customer self-service support. Explore features like search analytics, cloud deployment and the closest IT Documentation competitors. | Looking for IT Documentation software? Outline Wiki by Outline provides fast full-text search for internal team wiki management. Compare features and alternatives. |
| Product type | Customizable Enterprise Knowledge Base & Wiki Software | Fast Collaborative Team Knowledge Base & Documentation Wiki |
| Best for | Customer Support, Enterprise IT, E-Commerce, SaaS, Healthcare, Education | Technology, Startups, Software Development, Remote Teams, Product Design |
| Pricing | ||
| Pricing model | Contact Vendor | Contact Vendor |
| Free trial | Free trial: yes | Free trial: yes |
| Deployment | ||
| Deployment options | SaaSCloud | SaaSCloudOn-Premise |
| Deployment details | Cloud SaaS; Cloud SaaS | Cloud SaaS; Self-hosted; Open Source; Cloud SaaS; Self-hosted Docker Container |
| Data residency | United States; AWS Cloud Infrastructure | United States; European Union; Customer Infrastructure for Self-Hosted |
| Key features | ||
| What it offers |
|
|
| Platform & access | ||
| API access | API access: yes | API access: yes |
| Single sign-on (SSO) | SSO: yes | SSO: yes |
| Role-based access (RBAC) | RBAC: yes | RBAC: yes |
| Multi-tenant | Multi-tenant: yes | Multi-tenant: yes |
| Mobile app | Mobile app: no | Mobile app: no |
| Supported platforms | Customer Self-Service PortalsInternal IT WikisSupport Desks | Corporate WorkspacesEngineering TeamsProduct WikisRemote Offices |
| Compliance | SOC 2 Type IIISO 27001GDPRHIPAA | SOC 2 Type IIISO 27001GDPROpen Source BSL/Commercial |
| Integrations & coverage | ||
| Integrations | SlackMicrosoft TeamsZendeskSalesforceGoogle ChromeZapier | SlackGoogle WorkspaceMicrosoft Entra IDGitHubFigmaDiscordZapier |
| Industries | Customer SupportEnterprise ITE-CommerceSaaSHealthcareEducation | TechnologyStartupsSoftware DevelopmentRemote TeamsProduct Design |
| Regions | Global | Global |
| Vendor | ||
| Company | Helpjuice | Outline |
| Headquarters | Miami, Florida, USA | San Francisco, California, USA |
| Company size | 51-200 | 1-10 |
| Founded | 2011 | 2018 |
Overview
What it is
Helpjuice
Helpjuice helps teams with customer self-service support. Explore features like search analytics, cloud deployment and the closest IT Documentation competitors.Outline Wiki
Looking for IT Documentation software? Outline Wiki by Outline provides fast full-text search for internal team wiki management. Compare features and alternatives.Product type
Helpjuice
Customizable Enterprise Knowledge Base & Wiki SoftwareOutline Wiki
Fast Collaborative Team Knowledge Base & Documentation WikiBest for
Helpjuice
Customer Support, Enterprise IT, E-Commerce, SaaS, Healthcare, EducationOutline Wiki
Technology, Startups, Software Development, Remote Teams, Product DesignPricing
Pricing model
Helpjuice
Contact VendorOutline Wiki
Contact VendorFree trial
Helpjuice
Free trial: yesOutline Wiki
Free trial: yesDeployment
Deployment options
Helpjuice
SaaSCloud
Outline Wiki
SaaSCloudOn-Premise
Deployment details
Helpjuice
Cloud SaaS; Cloud SaaSOutline Wiki
Cloud SaaS; Self-hosted; Open Source; Cloud SaaS; Self-hosted Docker ContainerData residency
Helpjuice
United States; AWS Cloud InfrastructureOutline Wiki
United States; European Union; Customer Infrastructure for Self-HostedKey features
What it offers
Helpjuice
- Natural language search engine
- Collaborative WYSIWYG editor
- Article versioning and decision trees
- Granular role-based permissions
- Search analytics
- Customer self-service support
- Internal SOP documentation
- IT helpdesk knowledge sharing
Outline Wiki
- Markdown-native real-time collaborative editor
- Nested document collections
- Fast full-text search
- Enterprise SSO integration
- Open-source self-hostable option
- Internal team wiki management
- Engineering documentation
- Remote team knowledge sharing
Platform & access
API access
Helpjuice
API access: yesOutline Wiki
API access: yesSingle sign-on (SSO)
Helpjuice
SSO: yesOutline Wiki
SSO: yesRole-based access (RBAC)
Helpjuice
RBAC: yesOutline Wiki
RBAC: yesMulti-tenant
Helpjuice
Multi-tenant: yesOutline Wiki
Multi-tenant: yesMobile app
Helpjuice
Mobile app: noOutline Wiki
Mobile app: noSupported platforms
Helpjuice
Customer Self-Service PortalsInternal IT WikisSupport Desks
Outline Wiki
Corporate WorkspacesEngineering TeamsProduct WikisRemote Offices
Compliance
Helpjuice
SOC 2 Type IIISO 27001GDPRHIPAA
Outline Wiki
SOC 2 Type IIISO 27001GDPROpen Source BSL/Commercial
Integrations & coverage
Integrations
Helpjuice
SlackMicrosoft TeamsZendeskSalesforceGoogle ChromeZapier
Outline Wiki
SlackGoogle WorkspaceMicrosoft Entra IDGitHubFigmaDiscordZapier
Industries
Helpjuice
Customer SupportEnterprise ITE-CommerceSaaSHealthcareEducation
Outline Wiki
TechnologyStartupsSoftware DevelopmentRemote TeamsProduct Design
Regions
Helpjuice
Global
Outline Wiki
Global
Vendor
Company
Helpjuice
HelpjuiceOutline Wiki
OutlineHeadquarters
Helpjuice
Miami, Florida, USAOutline Wiki
San Francisco, California, USACompany size
Helpjuice
51-200Outline Wiki
1-10Founded
Helpjuice
2011Outline Wiki
2018