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HaloPSAManageEngine ServiceDesk Plus MSP2 of 3 products

Side-by-side comparison of HaloPSA, ManageEngine ServiceDesk Plus MSP
Product	HaloPSA by Halo Service Solutions View product	ManageEngine ServiceDesk Plus MSP by ManageEngine View product
Overview
What it is	Get the facts on HaloPSA: integrated ITIL service desk and automated recurring billing. Built for IT asset tracking. Compare it with other PSA options before you decide.	ManageEngine ServiceDesk Plus MSP is an MSP service desk & PSA for SLA management, asset tracking and client billing. See features and PSA alternatives.
Product type	All-in-One Professional Services Automation (PSA) for MSPs	MSP Service Desk & PSA
Best for	Managed Service Providers (MSPs), IT Services, Enterprise IT, System Integrators	Managed Service Providers, IT Services, IT Service Providers
Pricing
Pricing model	Contact Vendor	Contact Vendor
Free trial	Free trial: yes	Free trial: yes
Deployment
Deployment options	SaaSCloudOn-Premise	SaaSCloudOn-Premise
Deployment details	Cloud SaaS; On-premises; Cloud SaaS; On-premises Server	Cloud; On-premises; Cloud SaaS; On-premises server software
Data residency	United Kingdom; United States; European Union; Australia	Global; US; EU; India; Australia
Key features
What it offers	Integrated ITIL service desk Automated recurring billing RMM tool synchronization Project and SLA management Client self-service portal MSP service desk automation Recurring contract billing IT asset tracking	ITIL service desk Multi-tenant client segregation SLA management Recurring contract billing Asset management MSP incident ticketing Asset tracking Client billing
Platform & access
API access	API access: yes	API access: yes
Single sign-on (SSO)	SSO: yes	SSO: yes
Role-based access (RBAC)	RBAC: yes	RBAC: yes
Multi-tenant	Multi-tenant: yes	Multi-tenant: yes
Mobile app	Mobile app: yes	Mobile app: yes
Supported platforms	MSP Client InfrastructureEnterprise Service DesksIT Assets	Service DeskITIL Help DeskClient Accounts
Compliance	SOC 2 Type IIISO 27001GDPRCyber Essentials	ITILSOC 2ISO 27001GDPR
Integrations & coverage
Integrations	NinjaOneDatto RMMConnectWiseMicrosoft 365XeroQuickBooksStripe	Endpoint Central MSPQuickBooksOpManagerJira
Industries	Managed Service Providers (MSPs)IT ServicesEnterprise ITSystem Integrators	Managed Service ProvidersIT ServicesIT Service Providers
Regions	Global	Global
Vendor
Company	Halo Service Solutions	ManageEngine
Headquarters	Stowmarket, Suffolk, United Kingdom	Chennai, India
Company size	201-500	20,000+
Founded	1994	2002

HaloPSA

by Halo Service Solutions

View product

ManageEngine ServiceDesk Plus MSP

by ManageEngine

View product

Overview

What it is

HaloPSA

Get the facts on HaloPSA: integrated ITIL service desk and automated recurring billing. Built for IT asset tracking. Compare it with other PSA options before you decide.

ManageEngine ServiceDesk Plus MSP

ManageEngine ServiceDesk Plus MSP is an MSP service desk & PSA for SLA management, asset tracking and client billing. See features and PSA alternatives.

Product type

HaloPSA

All-in-One Professional Services Automation (PSA) for MSPs

ManageEngine ServiceDesk Plus MSP

MSP Service Desk & PSA

Best for

HaloPSA

Managed Service Providers (MSPs), IT Services, Enterprise IT, System Integrators

ManageEngine ServiceDesk Plus MSP

Managed Service Providers, IT Services, IT Service Providers

Pricing

Pricing model

HaloPSA

Contact Vendor

ManageEngine ServiceDesk Plus MSP

Contact Vendor

Free trial

HaloPSA

ManageEngine ServiceDesk Plus MSP

Deployment

Deployment options

HaloPSA

SaaSCloudOn-Premise

ManageEngine ServiceDesk Plus MSP

SaaSCloudOn-Premise

Deployment details

HaloPSA

Cloud SaaS; On-premises; Cloud SaaS; On-premises Server

ManageEngine ServiceDesk Plus MSP

Cloud; On-premises; Cloud SaaS; On-premises server software

Data residency

HaloPSA

United Kingdom; United States; European Union; Australia

ManageEngine ServiceDesk Plus MSP

Global; US; EU; India; Australia

Key features

What it offers

HaloPSA

Integrated ITIL service desk
Automated recurring billing
RMM tool synchronization
Project and SLA management
Client self-service portal
MSP service desk automation
Recurring contract billing
IT asset tracking

ManageEngine ServiceDesk Plus MSP

ITIL service desk
Multi-tenant client segregation
SLA management
Recurring contract billing
Asset management
MSP incident ticketing
Asset tracking
Client billing

Platform & access

API access

HaloPSA

ManageEngine ServiceDesk Plus MSP

Single sign-on (SSO)

HaloPSA

ManageEngine ServiceDesk Plus MSP

Role-based access (RBAC)

HaloPSA

ManageEngine ServiceDesk Plus MSP

Multi-tenant

HaloPSA

ManageEngine ServiceDesk Plus MSP

Mobile app

HaloPSA

ManageEngine ServiceDesk Plus MSP

Supported platforms

HaloPSA

MSP Client InfrastructureEnterprise Service DesksIT Assets

ManageEngine ServiceDesk Plus MSP

Service DeskITIL Help DeskClient Accounts

Compliance

HaloPSA

SOC 2 Type IIISO 27001GDPRCyber Essentials

ManageEngine ServiceDesk Plus MSP

ITILSOC 2ISO 27001GDPR

Integrations & coverage

Integrations

HaloPSA

NinjaOneDatto RMMConnectWiseMicrosoft 365XeroQuickBooksStripe

ManageEngine ServiceDesk Plus MSP

Endpoint Central MSPQuickBooksOpManagerJira

Industries

HaloPSA

Managed Service Providers (MSPs)IT ServicesEnterprise ITSystem Integrators

ManageEngine ServiceDesk Plus MSP

Managed Service ProvidersIT ServicesIT Service Providers

Regions

HaloPSA

Global

ManageEngine ServiceDesk Plus MSP

Global

Vendor

Company

HaloPSA

Halo Service Solutions

ManageEngine ServiceDesk Plus MSP

ManageEngine

Headquarters

HaloPSA

Stowmarket, Suffolk, United Kingdom

ManageEngine ServiceDesk Plus MSP

Chennai, India

Company size

HaloPSA

201-500

ManageEngine ServiceDesk Plus MSP

20,000+

Founded

HaloPSA

1994

ManageEngine ServiceDesk Plus MSP

2002