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| Product | Device42 by Device42 View product | BMC Helix ITSM by BMC View product |
|---|---|---|
| Overview | ||
| What it is | Device42: agentless hybrid IT discovery and automated application dependency mapping. Built for hybrid IT asset management. Compare Asset Discovery alternatives. | Shortlisting IT Service Management tools? BMC Helix ITSM by BMC brings integrated enterprise CMDB, with cloud or hybrid deployment. See strengths and alternatives. |
| Product type | Hybrid IT Asset Discovery, CMDB & Infrastructure Dependency Mapping | Cloud-Native IT Service Management & Operations Platform |
| Best for | Enterprise IT, Financial Services, Healthcare, Government, Telecom, Telecommunications | Banking, Financial Services, Healthcare, Government, Telecom, Telecommunications, Manufacturing |
| Pricing | ||
| Pricing model | Contact Vendor | Contact Vendor |
| Free trial | Free trial: yes | Free trial: yes |
| Deployment | ||
| Deployment options | CloudOn-Premise | SaaSCloudHybrid |
| Deployment details | On-premises; Cloud; Virtual Appliance; Virtual Appliance (VMware, VirtualBox, Hyper-V, KVM); Cloud Virtual Appliance | Cloud SaaS; Hybrid; Cloud SaaS; Multi-Cloud; Hybrid Cloud Deployment |
| Data residency | Customer On-Premises Datacenter / Private Cloud Enclave | United States; European Union; AWS / Azure Cloud Regions |
| Key features | ||
| What it offers |
|
|
| Platform & access | ||
| API access | API access: yes | API access: yes |
| Single sign-on (SSO) | SSO: yes | SSO: yes |
| Role-based access (RBAC) | RBAC: yes | RBAC: yes |
| Multi-tenant | Multi-tenant: yes | Multi-tenant: yes |
| Mobile app | Mobile app: no | Mobile app: yes |
| Supported platforms | Physical Datacenter HardwareVirtual MachinesCloud InstancesNetworks | Enterprise IT InfrastructuresHybrid DatacentersService Desks |
| Compliance | SOC 2 Type IIISO 27001ITIL AlignedGDPR | SOC 2 Type IIISO 27001FedRAMP AuthorizedGDPRHIPAA |
| Integrations & coverage | ||
| Integrations | ServiceNowJiraAnsibleSplunkVMwareAWSMicrosoft AzureGCP | AWSMicrosoft AzureServiceNowJiraMicrosoft TeamsSlackSalesforce |
| Industries | Enterprise ITFinancial ServicesHealthcareGovernmentTelecomTelecommunications | BankingFinancial ServicesHealthcareGovernmentTelecomTelecommunications+1 more |
| Regions | Global | Global |
| Vendor | ||
| Company | Device42 | BMC |
| Headquarters | West Hartford, Connecticut, USA | Houston, Texas, USA |
| Company size | 201-500 | 5,000+ |
| Founded | 2011 | 1980 |
Overview
What it is
Device42
Device42: agentless hybrid IT discovery and automated application dependency mapping. Built for hybrid IT asset management. Compare Asset Discovery alternatives.BMC Helix ITSM
Shortlisting IT Service Management tools? BMC Helix ITSM by BMC brings integrated enterprise CMDB, with cloud or hybrid deployment. See strengths and alternatives.Product type
Device42
Hybrid IT Asset Discovery, CMDB & Infrastructure Dependency MappingBMC Helix ITSM
Cloud-Native IT Service Management & Operations PlatformBest for
Device42
Enterprise IT, Financial Services, Healthcare, Government, Telecom, TelecommunicationsBMC Helix ITSM
Banking, Financial Services, Healthcare, Government, Telecom, Telecommunications, ManufacturingPricing
Pricing model
Device42
Contact VendorBMC Helix ITSM
Contact VendorFree trial
Device42
Free trial: yesBMC Helix ITSM
Free trial: yesDeployment
Deployment options
Device42
CloudOn-Premise
BMC Helix ITSM
SaaSCloudHybrid
Deployment details
Device42
On-premises; Cloud; Virtual Appliance; Virtual Appliance (VMware, VirtualBox, Hyper-V, KVM); Cloud Virtual ApplianceBMC Helix ITSM
Cloud SaaS; Hybrid; Cloud SaaS; Multi-Cloud; Hybrid Cloud DeploymentData residency
Device42
Customer On-Premises Datacenter / Private Cloud EnclaveBMC Helix ITSM
United States; European Union; AWS / Azure Cloud RegionsKey features
What it offers
Device42
- Agentless hybrid IT discovery
- Automated application dependency mapping
- Centralized CMDB
- Software license management
- Datacenter infrastructure tracking
- Hybrid IT asset management
- Cloud migration planning
- Software license compliance tracking
BMC Helix ITSM
- Predictive AI incident routing
- Integrated enterprise CMDB
- Automated change impact analysis
- Omnichannel virtual agents
- ITIL-aligned workflow engine
- Enterprise IT service management
- Predictive incident resolution
- Automated change impact evaluation
Platform & access
API access
Device42
API access: yesBMC Helix ITSM
API access: yesSingle sign-on (SSO)
Device42
SSO: yesBMC Helix ITSM
SSO: yesRole-based access (RBAC)
Device42
RBAC: yesBMC Helix ITSM
RBAC: yesMulti-tenant
Device42
Multi-tenant: yesBMC Helix ITSM
Multi-tenant: yesMobile app
Device42
Mobile app: noBMC Helix ITSM
Mobile app: yesSupported platforms
Device42
Physical Datacenter HardwareVirtual MachinesCloud InstancesNetworks
BMC Helix ITSM
Enterprise IT InfrastructuresHybrid DatacentersService Desks
Compliance
Device42
SOC 2 Type IIISO 27001ITIL AlignedGDPR
BMC Helix ITSM
SOC 2 Type IIISO 27001FedRAMP AuthorizedGDPRHIPAA
Integrations & coverage
Integrations
Device42
ServiceNowJiraAnsibleSplunkVMwareAWSMicrosoft AzureGCP
BMC Helix ITSM
AWSMicrosoft AzureServiceNowJiraMicrosoft TeamsSlackSalesforce
Industries
Device42
Enterprise ITFinancial ServicesHealthcareGovernmentTelecomTelecommunications
BMC Helix ITSM
BankingFinancial ServicesHealthcareGovernmentTelecomTelecommunications+1 more
Regions
Device42
Global
BMC Helix ITSM
Global
Vendor
Company
Device42
Device42BMC Helix ITSM
BMCHeadquarters
Device42
West Hartford, Connecticut, USABMC Helix ITSM
Houston, Texas, USACompany size
Device42
201-500BMC Helix ITSM
5,000+Founded
Device42
2011BMC Helix ITSM
1980