Compare products
Put two or three cybersecurity products side by side and see how they differ on deployment, pricing, features, integrations and compliance.
| Product | BookStack by BookStack View product | Zendesk Guide by Zendesk View product |
|---|---|---|
| Overview | ||
| What it is | BookStack covers Structured Shelf/Book/Page hierarchy and Dual WYSIWYG & Markdown editor for internal IT wiki management. Compare top IT Documentation tools. | Zendesk Guide is an AI-Powered customer self-service & enterprise knowledge base for customer self-service help center. See features and IT Documentation alternatives. |
| Product type | Open-Source Self-Hosted Documentation & Wiki Platform | AI-Powered Customer Self-Service & Enterprise Knowledge Base |
| Best for | Software Engineering, Enterprise IT, DevOps, Education, Small Business | Customer Service, Enterprise IT, E-Commerce, SaaS, Healthcare, Retail |
| Pricing | ||
| Pricing model | Contact Vendor | Contact Vendor |
| Free trial | Free trial: yes | Free trial: yes |
| Deployment | ||
| Deployment options | On-Premise | SaaSCloud |
| Deployment details | Self-hosted; Open Source; Self-hosted PHP/MySQL Application; Docker Container; Linux Server | Cloud SaaS; Cloud SaaS |
| Data residency | Customer Self-Hosted Datacenter / Private Cloud | United States; European Union; Australia; AWS Cloud Infrastructure |
| Key features | ||
| What it offers |
|
|
| Platform & access | ||
| API access | API access: yes | API access: yes |
| Single sign-on (SSO) | SSO: yes | SSO: yes |
| Role-based access (RBAC) | RBAC: yes | RBAC: yes |
| Multi-tenant | Multi-tenant: no | Multi-tenant: yes |
| Mobile app | Mobile app: no | Mobile app: yes |
| Supported platforms | Self-Hosted Web ServersDocker EnvironmentsInternal IT Infrastructures | Customer Help CentersInternal IT WikisSupport Agent Workspaces |
| Compliance | Open Source GPLv2GDPR compliant in self-hosted deployments | SOC 2 Type IIISO 27001GDPRHIPAAPCI-DSS |
| Integrations & coverage | ||
| Integrations | SAML 2.0OpenID ConnectLDAPGitHubGitLabGoogleSlack Webhooks | Zendesk SupportZendesk ChatSlackMicrosoft TeamsGoogle AnalyticsSalesforce |
| Industries | Software EngineeringEnterprise ITDevOpsEducationSmall Business | Customer ServiceEnterprise ITE-CommerceSaaSHealthcareRetail |
| Regions | Global | Global |
| Vendor | ||
| Company | BookStack | Zendesk |
| Headquarters | Open-source project; distributed community | San Francisco, California, USA |
| Company size | 1-10 | 5,000+ |
| Founded | 2015 | 2007 |
Overview
What it is
BookStack
BookStack covers Structured Shelf/Book/Page hierarchy and Dual WYSIWYG & Markdown editor for internal IT wiki management. Compare top IT Documentation tools.Zendesk Guide
Zendesk Guide is an AI-Powered customer self-service & enterprise knowledge base for customer self-service help center. See features and IT Documentation alternatives.Product type
BookStack
Open-Source Self-Hosted Documentation & Wiki PlatformZendesk Guide
AI-Powered Customer Self-Service & Enterprise Knowledge BaseBest for
BookStack
Software Engineering, Enterprise IT, DevOps, Education, Small BusinessZendesk Guide
Customer Service, Enterprise IT, E-Commerce, SaaS, Healthcare, RetailPricing
Pricing model
BookStack
Contact VendorZendesk Guide
Contact VendorFree trial
BookStack
Free trial: yesZendesk Guide
Free trial: yesDeployment
Deployment options
BookStack
On-Premise
Zendesk Guide
SaaSCloud
Deployment details
BookStack
Self-hosted; Open Source; Self-hosted PHP/MySQL Application; Docker Container; Linux ServerZendesk Guide
Cloud SaaS; Cloud SaaSData residency
BookStack
Customer Self-Hosted Datacenter / Private CloudZendesk Guide
United States; European Union; Australia; AWS Cloud InfrastructureKey features
What it offers
BookStack
- Structured Shelf/Book/Page hierarchy
- Dual WYSIWYG & Markdown editor
- Granular role-based permissions
- SAML/OIDC/LDAP authentication
- Multi-format export
- Internal IT wiki management
- Software engineering documentation
- Standard operating procedure hosting
Zendesk Guide
- Collaborative WYSIWYG editor
- AI Answer Bot self-service deflection
- Content Cues knowledge gap analysis
- Multi-language translation
- Granular permissions
- Customer self-service help center
- Internal IT knowledge base
- AI ticket deflection
Platform & access
API access
BookStack
API access: yesZendesk Guide
API access: yesSingle sign-on (SSO)
BookStack
SSO: yesZendesk Guide
SSO: yesRole-based access (RBAC)
BookStack
RBAC: yesZendesk Guide
RBAC: yesMulti-tenant
BookStack
Multi-tenant: noZendesk Guide
Multi-tenant: yesMobile app
BookStack
Mobile app: noZendesk Guide
Mobile app: yesSupported platforms
BookStack
Self-Hosted Web ServersDocker EnvironmentsInternal IT Infrastructures
Zendesk Guide
Customer Help CentersInternal IT WikisSupport Agent Workspaces
Compliance
BookStack
Open Source GPLv2GDPR compliant in self-hosted deployments
Zendesk Guide
SOC 2 Type IIISO 27001GDPRHIPAAPCI-DSS
Integrations & coverage
Integrations
BookStack
SAML 2.0OpenID ConnectLDAPGitHubGitLabGoogleSlack Webhooks
Zendesk Guide
Zendesk SupportZendesk ChatSlackMicrosoft TeamsGoogle AnalyticsSalesforce
Industries
BookStack
Software EngineeringEnterprise ITDevOpsEducationSmall Business
Zendesk Guide
Customer ServiceEnterprise ITE-CommerceSaaSHealthcareRetail
Regions
BookStack
Global
Zendesk Guide
Global
Vendor
Company
BookStack
BookStackZendesk Guide
ZendeskHeadquarters
BookStack
Open-source project; distributed communityZendesk Guide
San Francisco, California, USACompany size
BookStack
1-10Zendesk Guide
5,000+Founded
BookStack
2015Zendesk Guide
2007