Compare products
Put two or three cybersecurity products side by side and see how they differ on deployment, pricing, features, integrations and compliance.
| Product | BookStack by BookStack View product | Helpjuice by Helpjuice View product |
|---|---|---|
| Overview | ||
| What it is | BookStack covers Structured Shelf/Book/Page hierarchy and Dual WYSIWYG & Markdown editor for internal IT wiki management. Compare top IT Documentation tools. | Helpjuice helps teams with customer self-service support. Explore features like search analytics, cloud deployment and the closest IT Documentation competitors. |
| Product type | Open-Source Self-Hosted Documentation & Wiki Platform | Customizable Enterprise Knowledge Base & Wiki Software |
| Best for | Software Engineering, Enterprise IT, DevOps, Education, Small Business | Customer Support, Enterprise IT, E-Commerce, SaaS, Healthcare, Education |
| Pricing | ||
| Pricing model | Contact Vendor | Contact Vendor |
| Free trial | Free trial: yes | Free trial: yes |
| Deployment | ||
| Deployment options | On-Premise | SaaSCloud |
| Deployment details | Self-hosted; Open Source; Self-hosted PHP/MySQL Application; Docker Container; Linux Server | Cloud SaaS; Cloud SaaS |
| Data residency | Customer Self-Hosted Datacenter / Private Cloud | United States; AWS Cloud Infrastructure |
| Key features | ||
| What it offers |
|
|
| Platform & access | ||
| API access | API access: yes | API access: yes |
| Single sign-on (SSO) | SSO: yes | SSO: yes |
| Role-based access (RBAC) | RBAC: yes | RBAC: yes |
| Multi-tenant | Multi-tenant: no | Multi-tenant: yes |
| Mobile app | Mobile app: no | Mobile app: no |
| Supported platforms | Self-Hosted Web ServersDocker EnvironmentsInternal IT Infrastructures | Customer Self-Service PortalsInternal IT WikisSupport Desks |
| Compliance | Open Source GPLv2GDPR compliant in self-hosted deployments | SOC 2 Type IIISO 27001GDPRHIPAA |
| Integrations & coverage | ||
| Integrations | SAML 2.0OpenID ConnectLDAPGitHubGitLabGoogleSlack Webhooks | SlackMicrosoft TeamsZendeskSalesforceGoogle ChromeZapier |
| Industries | Software EngineeringEnterprise ITDevOpsEducationSmall Business | Customer SupportEnterprise ITE-CommerceSaaSHealthcareEducation |
| Regions | Global | Global |
| Vendor | ||
| Company | BookStack | Helpjuice |
| Headquarters | Open-source project; distributed community | Miami, Florida, USA |
| Company size | 1-10 | 51-200 |
| Founded | 2015 | 2011 |
Overview
What it is
BookStack
BookStack covers Structured Shelf/Book/Page hierarchy and Dual WYSIWYG & Markdown editor for internal IT wiki management. Compare top IT Documentation tools.Helpjuice
Helpjuice helps teams with customer self-service support. Explore features like search analytics, cloud deployment and the closest IT Documentation competitors.Product type
BookStack
Open-Source Self-Hosted Documentation & Wiki PlatformHelpjuice
Customizable Enterprise Knowledge Base & Wiki SoftwareBest for
BookStack
Software Engineering, Enterprise IT, DevOps, Education, Small BusinessHelpjuice
Customer Support, Enterprise IT, E-Commerce, SaaS, Healthcare, EducationPricing
Pricing model
BookStack
Contact VendorHelpjuice
Contact VendorFree trial
BookStack
Free trial: yesHelpjuice
Free trial: yesDeployment
Deployment options
BookStack
On-Premise
Helpjuice
SaaSCloud
Deployment details
BookStack
Self-hosted; Open Source; Self-hosted PHP/MySQL Application; Docker Container; Linux ServerHelpjuice
Cloud SaaS; Cloud SaaSData residency
BookStack
Customer Self-Hosted Datacenter / Private CloudHelpjuice
United States; AWS Cloud InfrastructureKey features
What it offers
BookStack
- Structured Shelf/Book/Page hierarchy
- Dual WYSIWYG & Markdown editor
- Granular role-based permissions
- SAML/OIDC/LDAP authentication
- Multi-format export
- Internal IT wiki management
- Software engineering documentation
- Standard operating procedure hosting
Helpjuice
- Natural language search engine
- Collaborative WYSIWYG editor
- Article versioning and decision trees
- Granular role-based permissions
- Search analytics
- Customer self-service support
- Internal SOP documentation
- IT helpdesk knowledge sharing
Platform & access
API access
BookStack
API access: yesHelpjuice
API access: yesSingle sign-on (SSO)
BookStack
SSO: yesHelpjuice
SSO: yesRole-based access (RBAC)
BookStack
RBAC: yesHelpjuice
RBAC: yesMulti-tenant
BookStack
Multi-tenant: noHelpjuice
Multi-tenant: yesMobile app
BookStack
Mobile app: noHelpjuice
Mobile app: noSupported platforms
BookStack
Self-Hosted Web ServersDocker EnvironmentsInternal IT Infrastructures
Helpjuice
Customer Self-Service PortalsInternal IT WikisSupport Desks
Compliance
BookStack
Open Source GPLv2GDPR compliant in self-hosted deployments
Helpjuice
SOC 2 Type IIISO 27001GDPRHIPAA
Integrations & coverage
Integrations
BookStack
SAML 2.0OpenID ConnectLDAPGitHubGitLabGoogleSlack Webhooks
Helpjuice
SlackMicrosoft TeamsZendeskSalesforceGoogle ChromeZapier
Industries
BookStack
Software EngineeringEnterprise ITDevOpsEducationSmall Business
Helpjuice
Customer SupportEnterprise ITE-CommerceSaaSHealthcareEducation
Regions
BookStack
Global
Helpjuice
Global
Vendor
Company
BookStack
BookStackHelpjuice
HelpjuiceHeadquarters
BookStack
Open-source project; distributed communityHelpjuice
Miami, Florida, USACompany size
BookStack
1-10Helpjuice
51-200Founded
BookStack
2015Helpjuice
2011