Compare products
Put two or three cybersecurity products side by side and see how they differ on deployment, pricing, features, integrations and compliance.
| Product | BMC Helix ITSM by BMC View product | Syncro PSA by Syncro View product |
|---|---|---|
| Overview | ||
| What it is | Shortlisting IT Service Management tools? BMC Helix ITSM by BMC brings integrated enterprise CMDB, with cloud or hybrid deployment. See strengths and alternatives. | Syncro PSA is a professional services automation & helpdesk platform for MSP service desk management and client billing automation. See features and PSA alternatives. |
| Product type | Cloud-Native IT Service Management & Operations Platform | Professional Services Automation (PSA) & Helpdesk Platform |
| Best for | Banking, Financial Services, Healthcare, Government, Telecom, Telecommunications, Manufacturing | Managed Service Providers (MSPs), IT Services, IT Consulting, System Integrators |
| Pricing | ||
| Pricing model | Contact Vendor | Contact Vendor |
| Free trial | Free trial: yes | Free trial: yes |
| Deployment | ||
| Deployment options | SaaSCloudHybrid | SaaSCloud |
| Deployment details | Cloud SaaS; Hybrid; Cloud SaaS; Multi-Cloud; Hybrid Cloud Deployment | Cloud SaaS; Cloud SaaS |
| Data residency | United States; European Union; AWS / Azure Cloud Regions | United States; Australia |
| Key features | ||
| What it offers |
|
|
| Platform & access | ||
| API access | API access: yes | API access: yes |
| Single sign-on (SSO) | SSO: yes | SSO: yes |
| Role-based access (RBAC) | RBAC: yes | RBAC: yes |
| Multi-tenant | Multi-tenant: yes | Multi-tenant: yes |
| Mobile app | Mobile app: yes | Mobile app: yes |
| Supported platforms | Enterprise IT InfrastructuresHybrid DatacentersService Desks | Web browsersMobile browsers |
| Compliance | SOC 2 Type IIISO 27001FedRAMP AuthorizedGDPRHIPAA | SOC 2 Type IIGDPR |
| Integrations & coverage | ||
| Integrations | AWSMicrosoft AzureServiceNowJiraMicrosoft TeamsSlackSalesforce | QuickBooks OnlineXeroStripeSyncro RMMPax8Zapier |
| Industries | BankingFinancial ServicesHealthcareGovernmentTelecomTelecommunications+1 more | Managed Service Providers (MSPs)IT ServicesIT ConsultingSystem Integrators |
| Regions | Global | Global |
| Vendor | ||
| Company | BMC | Syncro |
| Headquarters | Houston, Texas, USA | Seattle, Washington, USA |
| Company size | 5,000+ | 201-500 |
| Founded | 1980 | 2017 |
Overview
What it is
BMC Helix ITSM
Shortlisting IT Service Management tools? BMC Helix ITSM by BMC brings integrated enterprise CMDB, with cloud or hybrid deployment. See strengths and alternatives.Syncro PSA
Syncro PSA is a professional services automation & helpdesk platform for MSP service desk management and client billing automation. See features and PSA alternatives.Product type
BMC Helix ITSM
Cloud-Native IT Service Management & Operations PlatformSyncro PSA
Professional Services Automation (PSA) & Helpdesk PlatformBest for
BMC Helix ITSM
Banking, Financial Services, Healthcare, Government, Telecom, Telecommunications, ManufacturingSyncro PSA
Managed Service Providers (MSPs), IT Services, IT Consulting, System IntegratorsPricing
Pricing model
BMC Helix ITSM
Contact VendorSyncro PSA
Contact VendorFree trial
BMC Helix ITSM
Free trial: yesSyncro PSA
Free trial: yesDeployment
Deployment options
BMC Helix ITSM
SaaSCloudHybrid
Syncro PSA
SaaSCloud
Deployment details
BMC Helix ITSM
Cloud SaaS; Hybrid; Cloud SaaS; Multi-Cloud; Hybrid Cloud DeploymentSyncro PSA
Cloud SaaS; Cloud SaaSData residency
BMC Helix ITSM
United States; European Union; AWS / Azure Cloud RegionsSyncro PSA
United States; AustraliaKey features
What it offers
BMC Helix ITSM
- Predictive AI incident routing
- Integrated enterprise CMDB
- Automated change impact analysis
- Omnichannel virtual agents
- ITIL-aligned workflow engine
- Enterprise IT service management
- Predictive incident resolution
- Automated change impact evaluation
Syncro PSA
- Automated ticket lifecycle
- Recurring contract billing
- Technician time tracking
- Customer portal
- SLA management
- Accounting synchronization
- Stripe payments
- MSP service desk management
Platform & access
API access
BMC Helix ITSM
API access: yesSyncro PSA
API access: yesSingle sign-on (SSO)
BMC Helix ITSM
SSO: yesSyncro PSA
SSO: yesRole-based access (RBAC)
BMC Helix ITSM
RBAC: yesSyncro PSA
RBAC: yesMulti-tenant
BMC Helix ITSM
Multi-tenant: yesSyncro PSA
Multi-tenant: yesMobile app
BMC Helix ITSM
Mobile app: yesSyncro PSA
Mobile app: yesSupported platforms
BMC Helix ITSM
Enterprise IT InfrastructuresHybrid DatacentersService Desks
Syncro PSA
Web browsersMobile browsers
Compliance
BMC Helix ITSM
SOC 2 Type IIISO 27001FedRAMP AuthorizedGDPRHIPAA
Syncro PSA
SOC 2 Type IIGDPR
Integrations & coverage
Integrations
BMC Helix ITSM
AWSMicrosoft AzureServiceNowJiraMicrosoft TeamsSlackSalesforce
Syncro PSA
QuickBooks OnlineXeroStripeSyncro RMMPax8Zapier
Industries
BMC Helix ITSM
BankingFinancial ServicesHealthcareGovernmentTelecomTelecommunications+1 more
Syncro PSA
Managed Service Providers (MSPs)IT ServicesIT ConsultingSystem Integrators
Regions
BMC Helix ITSM
Global
Syncro PSA
Global
Vendor
Company
BMC Helix ITSM
BMCSyncro PSA
SyncroHeadquarters
BMC Helix ITSM
Houston, Texas, USASyncro PSA
Seattle, Washington, USACompany size
BMC Helix ITSM
5,000+Syncro PSA
201-500Founded
BMC Helix ITSM
1980Syncro PSA
2017