Compare products
Put two or three cybersecurity products side by side and see how they differ on deployment, pricing, features, integrations and compliance.
| Product | BMC Helix ITSM by BMC View product | SuperOps by SuperOps View product |
|---|---|---|
| Overview | ||
| What it is | Shortlisting IT Service Management tools? BMC Helix ITSM by BMC brings integrated enterprise CMDB, with cloud or hybrid deployment. See strengths and alternatives. | SuperOps: remote monitoring and management, patch management and scripting and automation. Built for client billing and endpoint management. Compare PSA alternatives. |
| Product type | Cloud-Native IT Service Management & Operations Platform | Unified PSA-RMM Platform for MSPs and IT Teams |
| Best for | Banking, Financial Services, Healthcare, Government, Telecom, Telecommunications, Manufacturing | MSPs, IT Service Providers, Internal IT Teams, SMBs, Education |
| Pricing | ||
| Pricing model | Contact Vendor | Contact Vendor |
| Free trial | Free trial: yes | Free trial: yes |
| Deployment | ||
| Deployment options | SaaSCloudHybrid | SaaSCloud |
| Deployment details | Cloud SaaS; Hybrid; Cloud SaaS; Multi-Cloud; Hybrid Cloud Deployment | Cloud (SaaS); SaaS |
| Data residency | United States; European Union; AWS / Azure Cloud Regions | |
| Key features | ||
| What it offers |
|
|
| Platform & access | ||
| API access | API access: yes | API access: yes |
| Single sign-on (SSO) | SSO: yes | SSO: yes |
| Role-based access (RBAC) | RBAC: yes | RBAC: yes |
| Multi-tenant | Multi-tenant: yes | Multi-tenant: yes |
| Mobile app | Mobile app: yes | Mobile app: yes |
| Supported platforms | Enterprise IT InfrastructuresHybrid DatacentersService Desks | WindowsmacOSLinuxiOSAndroid |
| Compliance | SOC 2 Type IIISO 27001FedRAMP AuthorizedGDPRHIPAA | SOC 2 Type IIGDPR |
| Integrations & coverage | ||
| Integrations | AWSMicrosoft AzureServiceNowJiraMicrosoft TeamsSlackSalesforce | Microsoft 365QuickBooksXeroBitdefenderSentinelOneHuntressAcronisDropsuite+4 more |
| Industries | BankingFinancial ServicesHealthcareGovernmentTelecomTelecommunications+1 more | MSPsIT Service ProvidersInternal IT TeamsSMBsEducation |
| Regions | Global | Global |
| Vendor | ||
| Company | BMC | SuperOps |
| Headquarters | Houston, Texas, USA | Chennai, India |
| Company size | 5,000+ | 201-500 |
| Founded | 1980 | 2020 |
Overview
What it is
BMC Helix ITSM
Shortlisting IT Service Management tools? BMC Helix ITSM by BMC brings integrated enterprise CMDB, with cloud or hybrid deployment. See strengths and alternatives.SuperOps
SuperOps: remote monitoring and management, patch management and scripting and automation. Built for client billing and endpoint management. Compare PSA alternatives.Product type
BMC Helix ITSM
Cloud-Native IT Service Management & Operations PlatformSuperOps
Unified PSA-RMM Platform for MSPs and IT TeamsBest for
BMC Helix ITSM
Banking, Financial Services, Healthcare, Government, Telecom, Telecommunications, ManufacturingSuperOps
MSPs, IT Service Providers, Internal IT Teams, SMBs, EducationPricing
Pricing model
BMC Helix ITSM
Contact VendorSuperOps
Contact VendorFree trial
BMC Helix ITSM
Free trial: yesSuperOps
Free trial: yesDeployment
Deployment options
BMC Helix ITSM
SaaSCloudHybrid
SuperOps
SaaSCloud
Deployment details
BMC Helix ITSM
Cloud SaaS; Hybrid; Cloud SaaS; Multi-Cloud; Hybrid Cloud DeploymentSuperOps
Cloud (SaaS); SaaSData residency
BMC Helix ITSM
United States; European Union; AWS / Azure Cloud RegionsSuperOps
Key features
What it offers
BMC Helix ITSM
- Predictive AI incident routing
- Integrated enterprise CMDB
- Automated change impact analysis
- Omnichannel virtual agents
- ITIL-aligned workflow engine
- Enterprise IT service management
- Predictive incident resolution
- Automated change impact evaluation
SuperOps
- Remote monitoring and management
- Patch management
- Scripting and automation
- Ticketing and SLAs
- Contracts and billing
- IT documentation
- Network monitoring
- AI agents and ticket summaries
Platform & access
API access
BMC Helix ITSM
API access: yesSuperOps
API access: yesSingle sign-on (SSO)
BMC Helix ITSM
SSO: yesSuperOps
SSO: yesRole-based access (RBAC)
BMC Helix ITSM
RBAC: yesSuperOps
RBAC: yesMulti-tenant
BMC Helix ITSM
Multi-tenant: yesSuperOps
Multi-tenant: yesMobile app
BMC Helix ITSM
Mobile app: yesSuperOps
Mobile app: yesSupported platforms
BMC Helix ITSM
Enterprise IT InfrastructuresHybrid DatacentersService Desks
SuperOps
WindowsmacOSLinuxiOSAndroid
Compliance
BMC Helix ITSM
SOC 2 Type IIISO 27001FedRAMP AuthorizedGDPRHIPAA
SuperOps
SOC 2 Type IIGDPR
Integrations & coverage
Integrations
BMC Helix ITSM
AWSMicrosoft AzureServiceNowJiraMicrosoft TeamsSlackSalesforce
SuperOps
Microsoft 365QuickBooksXeroBitdefenderSentinelOneHuntressAcronisDropsuite+4 more
Industries
BMC Helix ITSM
BankingFinancial ServicesHealthcareGovernmentTelecomTelecommunications+1 more
SuperOps
MSPsIT Service ProvidersInternal IT TeamsSMBsEducation
Regions
BMC Helix ITSM
Global
SuperOps
Global
Vendor
Company
BMC Helix ITSM
BMCSuperOps
SuperOpsHeadquarters
BMC Helix ITSM
Houston, Texas, USASuperOps
Chennai, IndiaCompany size
BMC Helix ITSM
5,000+SuperOps
201-500Founded
BMC Helix ITSM
1980SuperOps
2020