Compare products
Put two or three cybersecurity products side by side and see how they differ on deployment, pricing, features, integrations and compliance.
| Product | BMC Helix ITSM by BMC View product | HaloPSA View product |
|---|---|---|
| Overview | ||
| What it is | Shortlisting IT Service Management tools? BMC Helix ITSM by BMC brings integrated enterprise CMDB, with cloud or hybrid deployment. See strengths and alternatives. | Get the facts on HaloPSA: integrated ITIL service desk and automated recurring billing. Built for IT asset tracking. Compare it with other PSA options before you decide. |
| Product type | Cloud-Native IT Service Management & Operations Platform | All-in-One Professional Services Automation (PSA) for MSPs |
| Best for | Banking, Financial Services, Healthcare, Government, Telecom, Telecommunications, Manufacturing | Managed Service Providers (MSPs), IT Services, Enterprise IT, System Integrators |
| Pricing | ||
| Pricing model | Contact Vendor | Contact Vendor |
| Free trial | Free trial: yes | Free trial: yes |
| Deployment | ||
| Deployment options | SaaSCloudHybrid | SaaSCloudOn-Premise |
| Deployment details | Cloud SaaS; Hybrid; Cloud SaaS; Multi-Cloud; Hybrid Cloud Deployment | Cloud SaaS; On-premises; Cloud SaaS; On-premises Server |
| Data residency | United States; European Union; AWS / Azure Cloud Regions | United Kingdom; United States; European Union; Australia |
| Key features | ||
| What it offers |
|
|
| Platform & access | ||
| API access | API access: yes | API access: yes |
| Single sign-on (SSO) | SSO: yes | SSO: yes |
| Role-based access (RBAC) | RBAC: yes | RBAC: yes |
| Multi-tenant | Multi-tenant: yes | Multi-tenant: yes |
| Mobile app | Mobile app: yes | Mobile app: yes |
| Supported platforms | Enterprise IT InfrastructuresHybrid DatacentersService Desks | MSP Client InfrastructureEnterprise Service DesksIT Assets |
| Compliance | SOC 2 Type IIISO 27001FedRAMP AuthorizedGDPRHIPAA | SOC 2 Type IIISO 27001GDPRCyber Essentials |
| Integrations & coverage | ||
| Integrations | AWSMicrosoft AzureServiceNowJiraMicrosoft TeamsSlackSalesforce | NinjaOneDatto RMMConnectWiseMicrosoft 365XeroQuickBooksStripe |
| Industries | BankingFinancial ServicesHealthcareGovernmentTelecomTelecommunications+1 more | Managed Service Providers (MSPs)IT ServicesEnterprise ITSystem Integrators |
| Regions | Global | Global |
| Vendor | ||
| Company | BMC | Halo Service Solutions |
| Headquarters | Houston, Texas, USA | Stowmarket, Suffolk, United Kingdom |
| Company size | 5,000+ | 201-500 |
| Founded | 1980 | 1994 |
Overview
What it is
BMC Helix ITSM
Shortlisting IT Service Management tools? BMC Helix ITSM by BMC brings integrated enterprise CMDB, with cloud or hybrid deployment. See strengths and alternatives.HaloPSA
Get the facts on HaloPSA: integrated ITIL service desk and automated recurring billing. Built for IT asset tracking. Compare it with other PSA options before you decide.Product type
BMC Helix ITSM
Cloud-Native IT Service Management & Operations PlatformHaloPSA
All-in-One Professional Services Automation (PSA) for MSPsBest for
BMC Helix ITSM
Banking, Financial Services, Healthcare, Government, Telecom, Telecommunications, ManufacturingHaloPSA
Managed Service Providers (MSPs), IT Services, Enterprise IT, System IntegratorsPricing
Pricing model
BMC Helix ITSM
Contact VendorHaloPSA
Contact VendorFree trial
BMC Helix ITSM
Free trial: yesHaloPSA
Free trial: yesDeployment
Deployment options
BMC Helix ITSM
SaaSCloudHybrid
HaloPSA
SaaSCloudOn-Premise
Deployment details
BMC Helix ITSM
Cloud SaaS; Hybrid; Cloud SaaS; Multi-Cloud; Hybrid Cloud DeploymentHaloPSA
Cloud SaaS; On-premises; Cloud SaaS; On-premises ServerData residency
BMC Helix ITSM
United States; European Union; AWS / Azure Cloud RegionsHaloPSA
United Kingdom; United States; European Union; AustraliaKey features
What it offers
BMC Helix ITSM
- Predictive AI incident routing
- Integrated enterprise CMDB
- Automated change impact analysis
- Omnichannel virtual agents
- ITIL-aligned workflow engine
- Enterprise IT service management
- Predictive incident resolution
- Automated change impact evaluation
HaloPSA
- Integrated ITIL service desk
- Automated recurring billing
- RMM tool synchronization
- Project and SLA management
- Client self-service portal
- MSP service desk automation
- Recurring contract billing
- IT asset tracking
Platform & access
API access
BMC Helix ITSM
API access: yesHaloPSA
API access: yesSingle sign-on (SSO)
BMC Helix ITSM
SSO: yesHaloPSA
SSO: yesRole-based access (RBAC)
BMC Helix ITSM
RBAC: yesHaloPSA
RBAC: yesMulti-tenant
BMC Helix ITSM
Multi-tenant: yesHaloPSA
Multi-tenant: yesMobile app
BMC Helix ITSM
Mobile app: yesHaloPSA
Mobile app: yesSupported platforms
BMC Helix ITSM
Enterprise IT InfrastructuresHybrid DatacentersService Desks
HaloPSA
MSP Client InfrastructureEnterprise Service DesksIT Assets
Compliance
BMC Helix ITSM
SOC 2 Type IIISO 27001FedRAMP AuthorizedGDPRHIPAA
HaloPSA
SOC 2 Type IIISO 27001GDPRCyber Essentials
Integrations & coverage
Integrations
BMC Helix ITSM
AWSMicrosoft AzureServiceNowJiraMicrosoft TeamsSlackSalesforce
HaloPSA
NinjaOneDatto RMMConnectWiseMicrosoft 365XeroQuickBooksStripe
Industries
BMC Helix ITSM
BankingFinancial ServicesHealthcareGovernmentTelecomTelecommunications+1 more
HaloPSA
Managed Service Providers (MSPs)IT ServicesEnterprise ITSystem Integrators
Regions
BMC Helix ITSM
Global
HaloPSA
Global
Vendor
Company
BMC Helix ITSM
BMCHaloPSA
Halo Service SolutionsHeadquarters
BMC Helix ITSM
Houston, Texas, USAHaloPSA
Stowmarket, Suffolk, United KingdomCompany size
BMC Helix ITSM
5,000+HaloPSA
201-500Founded
BMC Helix ITSM
1980HaloPSA
1994