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Put two or three cybersecurity products side by side and see how they differ on deployment, pricing, features, integrations and compliance.
| Product | Zendesk Guide by Zendesk View product | Slite by Slite View product |
|---|---|---|
| Overview | ||
| What it is | Zendesk Guide is an AI-Powered customer self-service & enterprise knowledge base for customer self-service help center. See features and IT Documentation alternatives. | Slite offers Slite AI Ask natural language assistant and collaborative modular editor. Use it for internal team knowledge management. See IT Documentation alternatives. |
| Product type | AI-Powered Customer Self-Service & Enterprise Knowledge Base | AI-Powered Collaborative Team Knowledge Base & Documentation Hub |
| Best for | Customer Service, Enterprise IT, E-Commerce, SaaS, Healthcare, Retail | Technology, Remote Teams, Startups, Product Teams, Marketing, Design |
| Pricing | ||
| Pricing model | Contact Vendor | Contact Vendor |
| Free trial | Free trial: yes | Free trial: yes |
| Deployment | ||
| Deployment options | SaaSCloud | SaaSCloud |
| Deployment details | Cloud SaaS; Cloud SaaS | Cloud SaaS; Cloud SaaS |
| Data residency | United States; European Union; Australia; AWS Cloud Infrastructure | European Union; United States; AWS Cloud Infrastructure |
| Key features | ||
| What it offers |
|
|
| Platform & access | ||
| API access | API access: yes | API access: yes |
| Single sign-on (SSO) | SSO: yes | SSO: yes |
| Role-based access (RBAC) | RBAC: yes | RBAC: yes |
| Multi-tenant | Multi-tenant: yes | Multi-tenant: yes |
| Mobile app | Mobile app: yes | Mobile app: yes |
| Supported platforms | Customer Help CentersInternal IT WikisSupport Agent Workspaces | Remote WorkspacesEngineering TeamsCorporate HandbooksProject Wikis |
| Compliance | SOC 2 Type IIISO 27001GDPRHIPAAPCI-DSS | GDPRSOC 2 Type IIISO 27001 |
| Integrations & coverage | ||
| Integrations | Zendesk SupportZendesk ChatSlackMicrosoft TeamsGoogle AnalyticsSalesforce | SlackGoogle DriveGitHubFigmaTrelloZapierAsana |
| Industries | Customer ServiceEnterprise ITE-CommerceSaaSHealthcareRetail | TechnologyRemote TeamsStartupsProduct TeamsMarketingDesign |
| Regions | Global | Global |
| Vendor | ||
| Company | Zendesk | Slite |
| Headquarters | San Francisco, California, USA | Paris, France |
| Company size | 5,000+ | 51-200 |
| Founded | 2007 | 2018 |
Overview
What it is
Zendesk Guide
Zendesk Guide is an AI-Powered customer self-service & enterprise knowledge base for customer self-service help center. See features and IT Documentation alternatives.Slite
Slite offers Slite AI Ask natural language assistant and collaborative modular editor. Use it for internal team knowledge management. See IT Documentation alternatives.Product type
Zendesk Guide
AI-Powered Customer Self-Service & Enterprise Knowledge BaseSlite
AI-Powered Collaborative Team Knowledge Base & Documentation HubBest for
Zendesk Guide
Customer Service, Enterprise IT, E-Commerce, SaaS, Healthcare, RetailSlite
Technology, Remote Teams, Startups, Product Teams, Marketing, DesignPricing
Pricing model
Zendesk Guide
Contact VendorSlite
Contact VendorFree trial
Zendesk Guide
Free trial: yesSlite
Free trial: yesDeployment
Deployment options
Zendesk Guide
SaaSCloud
Slite
SaaSCloud
Deployment details
Zendesk Guide
Cloud SaaS; Cloud SaaSSlite
Cloud SaaS; Cloud SaaSData residency
Zendesk Guide
United States; European Union; Australia; AWS Cloud InfrastructureSlite
European Union; United States; AWS Cloud InfrastructureKey features
What it offers
Zendesk Guide
- Collaborative WYSIWYG editor
- AI Answer Bot self-service deflection
- Content Cues knowledge gap analysis
- Multi-language translation
- Granular permissions
- Customer self-service help center
- Internal IT knowledge base
- AI ticket deflection
Slite
- Slite AI Ask natural language assistant
- Collaborative modular editor
- Scheduled doc verification workflows
- Structured channel hierarchy
- Slack integration
- Internal team knowledge management
- Company handbook authoring
- AI-powered workplace search
Platform & access
API access
Zendesk Guide
API access: yesSlite
API access: yesSingle sign-on (SSO)
Zendesk Guide
SSO: yesSlite
SSO: yesRole-based access (RBAC)
Zendesk Guide
RBAC: yesSlite
RBAC: yesMulti-tenant
Zendesk Guide
Multi-tenant: yesSlite
Multi-tenant: yesMobile app
Zendesk Guide
Mobile app: yesSlite
Mobile app: yesSupported platforms
Zendesk Guide
Customer Help CentersInternal IT WikisSupport Agent Workspaces
Slite
Remote WorkspacesEngineering TeamsCorporate HandbooksProject Wikis
Compliance
Zendesk Guide
SOC 2 Type IIISO 27001GDPRHIPAAPCI-DSS
Slite
GDPRSOC 2 Type IIISO 27001
Integrations & coverage
Integrations
Zendesk Guide
Zendesk SupportZendesk ChatSlackMicrosoft TeamsGoogle AnalyticsSalesforce
Slite
SlackGoogle DriveGitHubFigmaTrelloZapierAsana
Industries
Zendesk Guide
Customer ServiceEnterprise ITE-CommerceSaaSHealthcareRetail
Slite
TechnologyRemote TeamsStartupsProduct TeamsMarketingDesign
Regions
Zendesk Guide
Global
Slite
Global
Vendor
Company
Zendesk Guide
ZendeskSlite
SliteHeadquarters
Zendesk Guide
San Francisco, California, USASlite
Paris, FranceCompany size
Zendesk Guide
5,000+Slite
51-200Founded
Zendesk Guide
2007Slite
2018