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Put two or three cybersecurity products side by side and see how they differ on deployment, pricing, features, integrations and compliance.
| Product | Zendesk Guide by Zendesk View product | Helpjuice by Helpjuice View product |
|---|---|---|
| Overview | ||
| What it is | Zendesk Guide is an AI-Powered customer self-service & enterprise knowledge base for customer self-service help center. See features and IT Documentation alternatives. | Helpjuice helps teams with customer self-service support. Explore features like search analytics, cloud deployment and the closest IT Documentation competitors. |
| Product type | AI-Powered Customer Self-Service & Enterprise Knowledge Base | Customizable Enterprise Knowledge Base & Wiki Software |
| Best for | Customer Service, Enterprise IT, E-Commerce, SaaS, Healthcare, Retail | Customer Support, Enterprise IT, E-Commerce, SaaS, Healthcare, Education |
| Pricing | ||
| Pricing model | Contact Vendor | Contact Vendor |
| Free trial | Free trial: yes | Free trial: yes |
| Deployment | ||
| Deployment options | SaaSCloud | SaaSCloud |
| Deployment details | Cloud SaaS; Cloud SaaS | Cloud SaaS; Cloud SaaS |
| Data residency | United States; European Union; Australia; AWS Cloud Infrastructure | United States; AWS Cloud Infrastructure |
| Key features | ||
| What it offers |
|
|
| Platform & access | ||
| API access | API access: yes | API access: yes |
| Single sign-on (SSO) | SSO: yes | SSO: yes |
| Role-based access (RBAC) | RBAC: yes | RBAC: yes |
| Multi-tenant | Multi-tenant: yes | Multi-tenant: yes |
| Mobile app | Mobile app: yes | Mobile app: no |
| Supported platforms | Customer Help CentersInternal IT WikisSupport Agent Workspaces | Customer Self-Service PortalsInternal IT WikisSupport Desks |
| Compliance | SOC 2 Type IIISO 27001GDPRHIPAAPCI-DSS | SOC 2 Type IIISO 27001GDPRHIPAA |
| Integrations & coverage | ||
| Integrations | Zendesk SupportZendesk ChatSlackMicrosoft TeamsGoogle AnalyticsSalesforce | SlackMicrosoft TeamsZendeskSalesforceGoogle ChromeZapier |
| Industries | Customer ServiceEnterprise ITE-CommerceSaaSHealthcareRetail | Customer SupportEnterprise ITE-CommerceSaaSHealthcareEducation |
| Regions | Global | Global |
| Vendor | ||
| Company | Zendesk | Helpjuice |
| Headquarters | San Francisco, California, USA | Miami, Florida, USA |
| Company size | 5,000+ | 51-200 |
| Founded | 2007 | 2011 |
Overview
What it is
Zendesk Guide
Zendesk Guide is an AI-Powered customer self-service & enterprise knowledge base for customer self-service help center. See features and IT Documentation alternatives.Helpjuice
Helpjuice helps teams with customer self-service support. Explore features like search analytics, cloud deployment and the closest IT Documentation competitors.Product type
Zendesk Guide
AI-Powered Customer Self-Service & Enterprise Knowledge BaseHelpjuice
Customizable Enterprise Knowledge Base & Wiki SoftwareBest for
Zendesk Guide
Customer Service, Enterprise IT, E-Commerce, SaaS, Healthcare, RetailHelpjuice
Customer Support, Enterprise IT, E-Commerce, SaaS, Healthcare, EducationPricing
Pricing model
Zendesk Guide
Contact VendorHelpjuice
Contact VendorFree trial
Zendesk Guide
Free trial: yesHelpjuice
Free trial: yesDeployment
Deployment options
Zendesk Guide
SaaSCloud
Helpjuice
SaaSCloud
Deployment details
Zendesk Guide
Cloud SaaS; Cloud SaaSHelpjuice
Cloud SaaS; Cloud SaaSData residency
Zendesk Guide
United States; European Union; Australia; AWS Cloud InfrastructureHelpjuice
United States; AWS Cloud InfrastructureKey features
What it offers
Zendesk Guide
- Collaborative WYSIWYG editor
- AI Answer Bot self-service deflection
- Content Cues knowledge gap analysis
- Multi-language translation
- Granular permissions
- Customer self-service help center
- Internal IT knowledge base
- AI ticket deflection
Helpjuice
- Natural language search engine
- Collaborative WYSIWYG editor
- Article versioning and decision trees
- Granular role-based permissions
- Search analytics
- Customer self-service support
- Internal SOP documentation
- IT helpdesk knowledge sharing
Platform & access
API access
Zendesk Guide
API access: yesHelpjuice
API access: yesSingle sign-on (SSO)
Zendesk Guide
SSO: yesHelpjuice
SSO: yesRole-based access (RBAC)
Zendesk Guide
RBAC: yesHelpjuice
RBAC: yesMulti-tenant
Zendesk Guide
Multi-tenant: yesHelpjuice
Multi-tenant: yesMobile app
Zendesk Guide
Mobile app: yesHelpjuice
Mobile app: noSupported platforms
Zendesk Guide
Customer Help CentersInternal IT WikisSupport Agent Workspaces
Helpjuice
Customer Self-Service PortalsInternal IT WikisSupport Desks
Compliance
Zendesk Guide
SOC 2 Type IIISO 27001GDPRHIPAAPCI-DSS
Helpjuice
SOC 2 Type IIISO 27001GDPRHIPAA
Integrations & coverage
Integrations
Zendesk Guide
Zendesk SupportZendesk ChatSlackMicrosoft TeamsGoogle AnalyticsSalesforce
Helpjuice
SlackMicrosoft TeamsZendeskSalesforceGoogle ChromeZapier
Industries
Zendesk Guide
Customer ServiceEnterprise ITE-CommerceSaaSHealthcareRetail
Helpjuice
Customer SupportEnterprise ITE-CommerceSaaSHealthcareEducation
Regions
Zendesk Guide
Global
Helpjuice
Global
Vendor
Company
Zendesk Guide
ZendeskHelpjuice
HelpjuiceHeadquarters
Zendesk Guide
San Francisco, California, USAHelpjuice
Miami, Florida, USACompany size
Zendesk Guide
5,000+Helpjuice
51-200Founded
Zendesk Guide
2007Helpjuice
2011