Compare products
Put two or three cybersecurity products side by side and see how they differ on deployment, pricing, features, integrations and compliance.
| Product | SolarWinds Service Desk by SolarWinds View product | Syncro PSA by Syncro View product |
|---|---|---|
| Overview | ||
| What it is | SolarWinds built SolarWinds Service Desk for ITIL service desk. Explore SLA tracking, review cloud deployment and compare similar IT Service Management products. | Syncro PSA is a professional services automation & helpdesk platform for MSP service desk management and client billing automation. See features and PSA alternatives. |
| Product type | Modern Cloud IT Service Management (ITSM) | Professional Services Automation (PSA) & Helpdesk Platform |
| Best for | Cross-industry, Enterprise IT, Higher Education, Healthcare | Managed Service Providers (MSPs), IT Services, IT Consulting, System Integrators |
| Pricing | ||
| Pricing model | Contact Vendor | Contact Vendor |
| Free trial | Free trial: yes | Free trial: yes |
| Deployment | ||
| Deployment options | SaaSCloud | SaaSCloud |
| Deployment details | Cloud SaaS; Cloud-delivered SaaS platform | Cloud SaaS; Cloud SaaS |
| Data residency | Global; US; EU; APAC | United States; Australia |
| Key features | ||
| What it offers |
|
|
| Platform & access | ||
| API access | API access: yes | API access: yes |
| Single sign-on (SSO) | SSO: yes | SSO: yes |
| Role-based access (RBAC) | RBAC: yes | RBAC: yes |
| Multi-tenant | Multi-tenant: yes | Multi-tenant: yes |
| Mobile app | Mobile app: yes | Mobile app: yes |
| Supported platforms | Cloud IT Service DesksEmployee Portals | Web browsersMobile browsers |
| Compliance | ITILSOC 2ISO 27001 | SOC 2 Type IIGDPR |
| Integrations & coverage | ||
| Integrations | SolarWinds DiscoveryActive DirectoryOktaSlackMS Teams | QuickBooks OnlineXeroStripeSyncro RMMPax8Zapier |
| Industries | Cross-industryEnterprise ITHigher EducationHealthcare | Managed Service Providers (MSPs)IT ServicesIT ConsultingSystem Integrators |
| Regions | Global | Global |
| Vendor | ||
| Company | SolarWinds | Syncro |
| Headquarters | Austin, Texas, USA | Seattle, Washington, USA |
| Company size | 3,000+ | 201-500 |
| Founded | 1999 | 2017 |
Overview
What it is
SolarWinds Service Desk
SolarWinds built SolarWinds Service Desk for ITIL service desk. Explore SLA tracking, review cloud deployment and compare similar IT Service Management products.Syncro PSA
Syncro PSA is a professional services automation & helpdesk platform for MSP service desk management and client billing automation. See features and PSA alternatives.Product type
SolarWinds Service Desk
Modern Cloud IT Service Management (ITSM)Syncro PSA
Professional Services Automation (PSA) & Helpdesk PlatformBest for
SolarWinds Service Desk
Cross-industry, Enterprise IT, Higher Education, HealthcareSyncro PSA
Managed Service Providers (MSPs), IT Services, IT Consulting, System IntegratorsPricing
Pricing model
SolarWinds Service Desk
Contact VendorSyncro PSA
Contact VendorFree trial
SolarWinds Service Desk
Free trial: yesSyncro PSA
Free trial: yesDeployment
Deployment options
SolarWinds Service Desk
Syncro PSA
Deployment details
SolarWinds Service Desk
Cloud SaaS; Cloud-delivered SaaS platformSyncro PSA
Cloud SaaS; Cloud SaaSData residency
SolarWinds Service Desk
Global; US; EU; APACSyncro PSA
United States; AustraliaKey features
What it offers
SolarWinds Service Desk
- ITIL service desk
- Incident & service request ticketing
- Integrated CMDB
- Automated ticket routing
- SLA tracking
- Incident management
Syncro PSA
- Automated ticket lifecycle
- Recurring contract billing
- Technician time tracking
- Customer portal
- SLA management
- Accounting synchronization
- Stripe payments
- MSP service desk management
Platform & access
API access
SolarWinds Service Desk
API access: yesSyncro PSA
API access: yesSingle sign-on (SSO)
SolarWinds Service Desk
SSO: yesSyncro PSA
SSO: yesRole-based access (RBAC)
SolarWinds Service Desk
RBAC: yesSyncro PSA
RBAC: yesMulti-tenant
SolarWinds Service Desk
Multi-tenant: yesSyncro PSA
Multi-tenant: yesMobile app
SolarWinds Service Desk
Mobile app: yesSyncro PSA
Mobile app: yesSupported platforms
SolarWinds Service Desk
Syncro PSA
Compliance
SolarWinds Service Desk
Syncro PSA
Integrations & coverage
Integrations
SolarWinds Service Desk
Syncro PSA
Industries
SolarWinds Service Desk
Syncro PSA
Regions
SolarWinds Service Desk
Syncro PSA
Vendor
Company
SolarWinds Service Desk
SolarWindsSyncro PSA
SyncroHeadquarters
SolarWinds Service Desk
Austin, Texas, USASyncro PSA
Seattle, Washington, USACompany size
SolarWinds Service Desk
3,000+Syncro PSA
201-500Founded
SolarWinds Service Desk
1999Syncro PSA
2017