Compare products
Put two or three cybersecurity products side by side and see how they differ on deployment, pricing, features, integrations and compliance.
| Product | SolarWinds Service Desk by SolarWinds View product | SuperOps by SuperOps View product |
|---|---|---|
| Overview | ||
| What it is | SolarWinds built SolarWinds Service Desk for ITIL service desk. Explore SLA tracking, review cloud deployment and compare similar IT Service Management products. | SuperOps: remote monitoring and management, patch management and scripting and automation. Built for client billing and endpoint management. Compare PSA alternatives. |
| Product type | Modern Cloud IT Service Management (ITSM) | Unified PSA-RMM Platform for MSPs and IT Teams |
| Best for | Cross-industry, Enterprise IT, Higher Education, Healthcare | MSPs, IT Service Providers, Internal IT Teams, SMBs, Education |
| Pricing | ||
| Pricing model | Contact Vendor | Contact Vendor |
| Free trial | Free trial: yes | Free trial: yes |
| Deployment | ||
| Deployment options | SaaSCloud | SaaSCloud |
| Deployment details | Cloud SaaS; Cloud-delivered SaaS platform | Cloud (SaaS); SaaS |
| Data residency | Global; US; EU; APAC | |
| Key features | ||
| What it offers |
|
|
| Platform & access | ||
| API access | API access: yes | API access: yes |
| Single sign-on (SSO) | SSO: yes | SSO: yes |
| Role-based access (RBAC) | RBAC: yes | RBAC: yes |
| Multi-tenant | Multi-tenant: yes | Multi-tenant: yes |
| Mobile app | Mobile app: yes | Mobile app: yes |
| Supported platforms | Cloud IT Service DesksEmployee Portals | WindowsmacOSLinuxiOSAndroid |
| Compliance | ITILSOC 2ISO 27001 | SOC 2 Type IIGDPR |
| Integrations & coverage | ||
| Integrations | SolarWinds DiscoveryActive DirectoryOktaSlackMS Teams | Microsoft 365QuickBooksXeroBitdefenderSentinelOneHuntressAcronisDropsuite+4 more |
| Industries | Cross-industryEnterprise ITHigher EducationHealthcare | MSPsIT Service ProvidersInternal IT TeamsSMBsEducation |
| Regions | Global | Global |
| Vendor | ||
| Company | SolarWinds | SuperOps |
| Headquarters | Austin, Texas, USA | Chennai, India |
| Company size | 3,000+ | 201-500 |
| Founded | 1999 | 2020 |
Overview
What it is
SolarWinds Service Desk
SolarWinds built SolarWinds Service Desk for ITIL service desk. Explore SLA tracking, review cloud deployment and compare similar IT Service Management products.SuperOps
SuperOps: remote monitoring and management, patch management and scripting and automation. Built for client billing and endpoint management. Compare PSA alternatives.Product type
SolarWinds Service Desk
Modern Cloud IT Service Management (ITSM)SuperOps
Unified PSA-RMM Platform for MSPs and IT TeamsBest for
SolarWinds Service Desk
Cross-industry, Enterprise IT, Higher Education, HealthcareSuperOps
MSPs, IT Service Providers, Internal IT Teams, SMBs, EducationPricing
Pricing model
SolarWinds Service Desk
Contact VendorSuperOps
Contact VendorFree trial
SolarWinds Service Desk
Free trial: yesSuperOps
Free trial: yesDeployment
Deployment options
SolarWinds Service Desk
SuperOps
Deployment details
SolarWinds Service Desk
Cloud SaaS; Cloud-delivered SaaS platformSuperOps
Cloud (SaaS); SaaSData residency
SolarWinds Service Desk
Global; US; EU; APACSuperOps
Key features
What it offers
SolarWinds Service Desk
- ITIL service desk
- Incident & service request ticketing
- Integrated CMDB
- Automated ticket routing
- SLA tracking
- Incident management
SuperOps
- Remote monitoring and management
- Patch management
- Scripting and automation
- Ticketing and SLAs
- Contracts and billing
- IT documentation
- Network monitoring
- AI agents and ticket summaries
Platform & access
API access
SolarWinds Service Desk
API access: yesSuperOps
API access: yesSingle sign-on (SSO)
SolarWinds Service Desk
SSO: yesSuperOps
SSO: yesRole-based access (RBAC)
SolarWinds Service Desk
RBAC: yesSuperOps
RBAC: yesMulti-tenant
SolarWinds Service Desk
Multi-tenant: yesSuperOps
Multi-tenant: yesMobile app
SolarWinds Service Desk
Mobile app: yesSuperOps
Mobile app: yesSupported platforms
SolarWinds Service Desk
SuperOps
Compliance
SolarWinds Service Desk
SuperOps
Integrations & coverage
Integrations
SolarWinds Service Desk
SuperOps
Industries
SolarWinds Service Desk
SuperOps
Regions
SolarWinds Service Desk
SuperOps
Vendor
Company
SolarWinds Service Desk
SolarWindsSuperOps
SuperOpsHeadquarters
SolarWinds Service Desk
Austin, Texas, USASuperOps
Chennai, IndiaCompany size
SolarWinds Service Desk
3,000+SuperOps
201-500Founded
SolarWinds Service Desk
1999SuperOps
2020