Compare products
Put two or three cybersecurity products side by side and see how they differ on deployment, pricing, features, integrations and compliance.
| Product | SolarWinds Service Desk by SolarWinds View product | ITarian by ITarian View product |
|---|---|---|
| Overview | ||
| What it is | SolarWinds built SolarWinds Service Desk for ITIL service desk. Explore SLA tracking, review cloud deployment and compare similar IT Service Management products. | ITarian helps teams with remote endpoint monitoring. Explore features like software scripting, cloud deployment and the closest IT Service Management competitors. |
| Product type | Modern Cloud IT Service Management (ITSM) | Cloud-Based RMM & IT Service Desk Platform for MSPs |
| Best for | Cross-industry, Enterprise IT, Higher Education, Healthcare | Managed Service Providers (MSPs), IT Services, Small Businesses, Education |
| Pricing | ||
| Pricing model | Contact Vendor | Contact Vendor |
| Free trial | Free trial: yes | Free trial: yes |
| Deployment | ||
| Deployment options | SaaSCloud | SaaSCloudOn-Premise |
| Deployment details | Cloud SaaS; Cloud-delivered SaaS platform | Cloud SaaS; Cloud SaaS; Client Endpoint Agent |
| Data residency | Global; US; EU; APAC | United States; European Union; AWS Cloud Infrastructure |
| Key features | ||
| What it offers |
|
|
| Platform & access | ||
| API access | API access: yes | API access: yes |
| Single sign-on (SSO) | SSO: yes | SSO: yes |
| Role-based access (RBAC) | RBAC: yes | RBAC: yes |
| Multi-tenant | Multi-tenant: yes | Multi-tenant: yes |
| Mobile app | Mobile app: yes | Mobile app: yes |
| Supported platforms | Cloud IT Service DesksEmployee Portals | DesktopsLaptopsWindows/Linux ServersNetwork Devices |
| Compliance | ITILSOC 2ISO 27001 | SOC 2 Type IIISO 27001GDPR |
| Integrations & coverage | ||
| Integrations | SolarWinds DiscoveryActive DirectoryOktaSlackMS Teams | Active DirectoryConnectWiseAutotaskComodo SecurityWebhooks |
| Industries | Cross-industryEnterprise ITHigher EducationHealthcare | Managed Service Providers (MSPs)IT ServicesSmall BusinessesEducation |
| Regions | Global | Global |
| Vendor | ||
| Company | SolarWinds | ITarian |
| Headquarters | Austin, Texas, USA | Bloomfield, New Jersey, USA |
| Company size | 3,000+ | 201-500 |
| Founded | 1999 | 2015 |
Overview
What it is
SolarWinds Service Desk
SolarWinds built SolarWinds Service Desk for ITIL service desk. Explore SLA tracking, review cloud deployment and compare similar IT Service Management products.ITarian
ITarian helps teams with remote endpoint monitoring. Explore features like software scripting, cloud deployment and the closest IT Service Management competitors.Product type
SolarWinds Service Desk
Modern Cloud IT Service Management (ITSM)ITarian
Cloud-Based RMM & IT Service Desk Platform for MSPsBest for
SolarWinds Service Desk
Cross-industry, Enterprise IT, Higher Education, HealthcareITarian
Managed Service Providers (MSPs), IT Services, Small Businesses, EducationPricing
Pricing model
SolarWinds Service Desk
Contact VendorITarian
Contact VendorFree trial
SolarWinds Service Desk
Free trial: yesITarian
Free trial: yesDeployment
Deployment options
SolarWinds Service Desk
ITarian
Deployment details
SolarWinds Service Desk
Cloud SaaS; Cloud-delivered SaaS platformITarian
Cloud SaaS; Cloud SaaS; Client Endpoint AgentData residency
SolarWinds Service Desk
Global; US; EU; APACITarian
United States; European Union; AWS Cloud InfrastructureKey features
What it offers
SolarWinds Service Desk
- ITIL service desk
- Incident & service request ticketing
- Integrated CMDB
- Automated ticket routing
- SLA tracking
- Incident management
ITarian
- Remote monitoring and management (RMM)
- Integrated remote desktop access
- Automated patch management
- ITIL service desk ticketing
- Software scripting
- Remote endpoint monitoring
- Automated software patching
- Remote desktop IT support
Platform & access
API access
SolarWinds Service Desk
API access: yesITarian
API access: yesSingle sign-on (SSO)
SolarWinds Service Desk
SSO: yesITarian
SSO: yesRole-based access (RBAC)
SolarWinds Service Desk
RBAC: yesITarian
RBAC: yesMulti-tenant
SolarWinds Service Desk
Multi-tenant: yesITarian
Multi-tenant: yesMobile app
SolarWinds Service Desk
Mobile app: yesITarian
Mobile app: yesSupported platforms
SolarWinds Service Desk
ITarian
Compliance
SolarWinds Service Desk
ITarian
Integrations & coverage
Integrations
SolarWinds Service Desk
ITarian
Industries
SolarWinds Service Desk
ITarian
Regions
SolarWinds Service Desk
ITarian
Vendor
Company
SolarWinds Service Desk
SolarWindsITarian
ITarianHeadquarters
SolarWinds Service Desk
Austin, Texas, USAITarian
Bloomfield, New Jersey, USACompany size
SolarWinds Service Desk
3,000+ITarian
201-500Founded
SolarWinds Service Desk
1999ITarian
2015