Compare products
Put two or three cybersecurity products side by side and see how they differ on deployment, pricing, features, integrations and compliance.
| Product | SolarWinds Service Desk by SolarWinds View product | HaloPSA View product |
|---|---|---|
| Overview | ||
| What it is | SolarWinds built SolarWinds Service Desk for ITIL service desk. Explore SLA tracking, review cloud deployment and compare similar IT Service Management products. | Get the facts on HaloPSA: integrated ITIL service desk and automated recurring billing. Built for IT asset tracking. Compare it with other PSA options before you decide. |
| Product type | Modern Cloud IT Service Management (ITSM) | All-in-One Professional Services Automation (PSA) for MSPs |
| Best for | Cross-industry, Enterprise IT, Higher Education, Healthcare | Managed Service Providers (MSPs), IT Services, Enterprise IT, System Integrators |
| Pricing | ||
| Pricing model | Contact Vendor | Contact Vendor |
| Free trial | Free trial: yes | Free trial: yes |
| Deployment | ||
| Deployment options | SaaSCloud | SaaSCloudOn-Premise |
| Deployment details | Cloud SaaS; Cloud-delivered SaaS platform | Cloud SaaS; On-premises; Cloud SaaS; On-premises Server |
| Data residency | Global; US; EU; APAC | United Kingdom; United States; European Union; Australia |
| Key features | ||
| What it offers |
|
|
| Platform & access | ||
| API access | API access: yes | API access: yes |
| Single sign-on (SSO) | SSO: yes | SSO: yes |
| Role-based access (RBAC) | RBAC: yes | RBAC: yes |
| Multi-tenant | Multi-tenant: yes | Multi-tenant: yes |
| Mobile app | Mobile app: yes | Mobile app: yes |
| Supported platforms | Cloud IT Service DesksEmployee Portals | MSP Client InfrastructureEnterprise Service DesksIT Assets |
| Compliance | ITILSOC 2ISO 27001 | SOC 2 Type IIISO 27001GDPRCyber Essentials |
| Integrations & coverage | ||
| Integrations | SolarWinds DiscoveryActive DirectoryOktaSlackMS Teams | NinjaOneDatto RMMConnectWiseMicrosoft 365XeroQuickBooksStripe |
| Industries | Cross-industryEnterprise ITHigher EducationHealthcare | Managed Service Providers (MSPs)IT ServicesEnterprise ITSystem Integrators |
| Regions | Global | Global |
| Vendor | ||
| Company | SolarWinds | Halo Service Solutions |
| Headquarters | Austin, Texas, USA | Stowmarket, Suffolk, United Kingdom |
| Company size | 3,000+ | 201-500 |
| Founded | 1999 | 1994 |
Overview
What it is
SolarWinds Service Desk
SolarWinds built SolarWinds Service Desk for ITIL service desk. Explore SLA tracking, review cloud deployment and compare similar IT Service Management products.HaloPSA
Get the facts on HaloPSA: integrated ITIL service desk and automated recurring billing. Built for IT asset tracking. Compare it with other PSA options before you decide.Product type
SolarWinds Service Desk
Modern Cloud IT Service Management (ITSM)HaloPSA
All-in-One Professional Services Automation (PSA) for MSPsBest for
SolarWinds Service Desk
Cross-industry, Enterprise IT, Higher Education, HealthcareHaloPSA
Managed Service Providers (MSPs), IT Services, Enterprise IT, System IntegratorsPricing
Pricing model
SolarWinds Service Desk
Contact VendorHaloPSA
Contact VendorFree trial
SolarWinds Service Desk
Free trial: yesHaloPSA
Free trial: yesDeployment
Deployment options
SolarWinds Service Desk
HaloPSA
Deployment details
SolarWinds Service Desk
Cloud SaaS; Cloud-delivered SaaS platformHaloPSA
Cloud SaaS; On-premises; Cloud SaaS; On-premises ServerData residency
SolarWinds Service Desk
Global; US; EU; APACHaloPSA
United Kingdom; United States; European Union; AustraliaKey features
What it offers
SolarWinds Service Desk
- ITIL service desk
- Incident & service request ticketing
- Integrated CMDB
- Automated ticket routing
- SLA tracking
- Incident management
HaloPSA
- Integrated ITIL service desk
- Automated recurring billing
- RMM tool synchronization
- Project and SLA management
- Client self-service portal
- MSP service desk automation
- Recurring contract billing
- IT asset tracking
Platform & access
API access
SolarWinds Service Desk
API access: yesHaloPSA
API access: yesSingle sign-on (SSO)
SolarWinds Service Desk
SSO: yesHaloPSA
SSO: yesRole-based access (RBAC)
SolarWinds Service Desk
RBAC: yesHaloPSA
RBAC: yesMulti-tenant
SolarWinds Service Desk
Multi-tenant: yesHaloPSA
Multi-tenant: yesMobile app
SolarWinds Service Desk
Mobile app: yesHaloPSA
Mobile app: yesSupported platforms
SolarWinds Service Desk
HaloPSA
Compliance
SolarWinds Service Desk
HaloPSA
Integrations & coverage
Integrations
SolarWinds Service Desk
HaloPSA
Industries
SolarWinds Service Desk
HaloPSA
Regions
SolarWinds Service Desk
HaloPSA
Vendor
Company
SolarWinds Service Desk
SolarWindsHaloPSA
Halo Service SolutionsHeadquarters
SolarWinds Service Desk
Austin, Texas, USAHaloPSA
Stowmarket, Suffolk, United KingdomCompany size
SolarWinds Service Desk
3,000+HaloPSA
201-500Founded
SolarWinds Service Desk
1999HaloPSA
1994